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Grand Hotel Europe

4.0 star property
Lakefront hotel in Lucerne with restaurant and bar/lounge

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Photo gallery for Grand Hotel Europe

Lobby sitting area
Junior Studio Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi
Front of property
Lobby
Terrace/patio
On the shores of Lake Lucerne, Grand Hotel Europe offers an elegant retreat with a free breakfast buffet and in-room WiFi. Enjoy breathtaking views while savoring local flavors at the restaurant or unwind with a drink at the bar. Helpful multilingual staff are always available to assist.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Non-smoking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Self parking
  • Terrace
  • 24-hour front desk
  • Garden
  • Computer station
  • Vending machine
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage
  • Porter/bellhop

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Double Room, 1 Bedroom

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Superior Double Room, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hair dryer
Electric kettle
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room Single Use, 1 Bedroom

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Superior Double Room Single Use, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hair dryer
Electric kettle
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Bedroom

Standard Double Room, 1 Bedroom | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Room, 1 Bedroom

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hair dryer
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room Single Use, 1 Bedroom

Standard Double Room Single Use, 1 Bedroom | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Room Single Use, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hair dryer
Electric kettle
  • Sleeps 1
  • 2 Twin Beds

View all photos for Panoramic Double Room, 1 Bedroom

Panoramic Double Room, 1 Bedroom | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Panoramic Double Room, 1 Bedroom

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hair dryer
Electric kettle
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Panoramic Double Room Single Use, 1 Bedroom

Panoramic Double Room Single Use, 1 Bedroom | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Panoramic Double Room Single Use, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hair dryer
Electric kettle
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Triple Room, 1 Bedroom

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Standard Triple Room, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hair dryer
Electric kettle
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Quadruple Room, 1 Bedroom

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hair dryer
Electric kettle
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Junior Studio Suite, 1 Bedroom

Junior Studio Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Junior Studio Suite, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hair dryer
Electric kettle
  • Sleeps 2
  • 1 Double Bed

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The price is CNY1,811
CNY1,969 total
includes taxes & fees
Nov 26 - Nov 27
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About the neighborhood

Map
Haldenstrasse, 59, Lucerne, 6006

What's nearby

  • Lake Side Promenade - 1 min walk - 0.2 km
  • Grand Casino Lucerne - 9 min walk - 0.8 km
  • Swiss Transportation Museum - 12 min walk - 1.1 km
  • Lion Monument - 14 min walk - 1.2 km
  • Chapel Bridge - 2 min drive - 1.4 km

Getting around

  • Zurich Airport (ZRH) - 67 min drive
  • Lucerne (QLJ-Lucerne Train Station) - 20 min walk
  • Lucerne Station - 20 min walk
  • Luzern Sgv Station - 27 min walk

Restaurants

  • ‪MOzern - ‬8 min walk
  • ‪Juliette Sharing Brasserie - ‬9 min walk
  • ‪Vesper - ‬12 min walk
  • ‪Wilhelm Tell Schiffrestaurant - ‬12 min walk
  • ‪Volière - ‬3 min drive

About this property

Grand Hotel Europe

Located near a train station, Grand Hotel Europe is a great choice for a stay in Lucerne. You can unwind with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Other features include a terrace and a garden.

At a glance

DONE

Hotel size

    • 177 rooms
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Covered onsite self parking (CHF 25 per night; includes in/out privileges)
    • Onsite parking limited
    • Height restrictions apply for onsite parking
    • Onsite garage
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge

Working away

  • Computer station

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Garden
  • Terrace
  • Wine tasting room
  • Outdoor furniture

Accessibility

  • Elevator
  • Area rugs in room
  • Smooth flooring in room

Room amenities

Be entertained

  • 48-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone

Food and drink

  • Champagne service
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 2.80 per person, per night

Parking

  • Covered self parking costs CHF 25 per night with in/out privileges
  • Guests must contact this property in advance to reserve onsite parking
  • Parking height restrictions apply

Policies

Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Also known as

Grand Hotel Europe AG
Grand Hotel Europe Hotel
Grand Hotel Europe Lucerne
Grand Hotel Europe Hotel Lucerne

Frequently asked questions

Does Grand Hotel Europe offer free cancellation for a full refund?

Yes, Grand Hotel Europe does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Grand Hotel Europe?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Grand Hotel Europe?

Yes. Self parking costs CHF 25 per night. Parking spots may be limited.

What are the check-in and check-out times at Grand Hotel Europe?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Grand Hotel Europe?

No, this hotel doesn't have a casino, but Grand Casino Lucerne (8-min walk) is nearby.

What is there to do at Grand Hotel Europe and nearby?

Grand Hotel Europe has a garden.

Are there restaurants at or near Grand Hotel Europe?

Yes, there's an onsite restaurant.

What's the area around Grand Hotel Europe like?

Grand Hotel Europe is located on the boardwalk/promenade, a short 1-minute walk from Lake Side Promenade and 8 minutes' walk from Grand Casino Lucerne.

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Reviews

Grand Hotel Europe Reviews

8.6

Excellent

9.0

Cleanliness

9.0

Amenities

8.8

Staff & service

8.6

Eco-friendliness

8.4

Property conditions & facilities

What guests liked

  • Breakfast was consistently described as excellent, delicious, and with a wide variety of options. (8 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Nicely located at lake, mostly frequented by large tour groups
Magnus, 1-night trip

10/10 Exceptional

Beautiful hotel full of character,, location so central for walking or bus. All staff so willing to help, Aston in reception helped with bookings. The breakfast staff and Sofie (Portugal) were wonderful. View from our balcony amazing, ac was much needed. Highly recommend- I’m going back x. Thanks to all
James, 5-night trip

10/10 Exceptional

Clean
Dong Chul, 1-night trip

8/10 Very good

When we arrived around 16.00 there was a lady at the desk who were Very helpful. But when we checked out 2/8 the respons from frontdesk was totally discharged, give that lady a charming course!!
2-night trip

8/10 Very good

Didn’t get the room originally booked after double confirmation was done via email. Staff was very helpful And in the end the property manager helped resolve with a sliight reduction in cost for the 3td night. Would stay at the property again. P
Mark, 3-night trip

10/10 Exceptional

Ask for room facing lake. Comfortable, clean, spacious room.
Marion, 3-night trip

10/10 Exceptional

Our first room had a very wet floor and only room for one of the children so we called the service desk and they rectified the situation in minutes. They moved us into a beautiful room and helped us get settled in. The staff at the front desk also helped us plan our stay there. The staff in the kitchen was wonderful. We had bought a meal that needed to be reheated and they graciously did it for us. Our breakfast was great for all of the days as well. The bus stop is right outside of the door and minutes away from the town. We loved it and would stay here again.
Tasnim, 2-night trip

8/10 Very good

Overall is good but accessibility with luggages is a challenge.
Eric, 2-night trip

8/10 Very good

Large room, quiet, nice view of Lake Lucern. Initially our keys did not work. Breakfast was modest and we were required to sit in certain areas in the back. Free bus pass was well used. Easy access to city center and the train station.
William, 3-night trip

2/10 Poor

Don’t stay here.

Place was clean. I’ll give it that. But a hotel room is meant for a sleeping and showering. The place advertised ac, our room was 80 degrees at best. It was cooler in the hallway. The shower was either scalding hot or freezing cold. Would never recommend.
Zisa, 3-night trip

4/10 Fair

They asked (and we had to pay) extra charges for our daughter even though we had booked a quadruple room. The shower ceiling was too low. We were not able to shower without hitting our heads and shoulders.
Mahesh Prasad, 2-night trip

10/10 Exceptional

Nice location
Kevin, 2-night trip

8/10 Very good

Luggages
Jack, 2-night trip

8/10 Very good

Property is being fully renovated so only a portion of the rooms are available. Our room was very nice, remodeled, and great design. Restaurant was ok with very limited menu. Breakfast is excellent. Staff very nice and helpful.
john, 2-night trip

8/10 Very good

Overall it is good. Nice modern renovated room. Clean. Old hotel and main hallway and stairs are quite aged. Creaks. Breakfast was so so. Not convenient to carry luggage up to check-in as there were no ramp to help, just steps.
Allison, 2-night trip

6/10 Good

Location was good.
Abolfazl., 2-night trip

10/10 Exceptional

We had a great stay at this hotel, especially the bar staff was wonderful. The food was also very good, we enjoyed sitting on the front porch relaxing, enjoying a drink and dinner. Beautiful area, walking distance to the esplanade is a just across the street. This hotel is just out of the busy tourist area which we loved. There is more of a walk to the old town area but worth it because it is just beautiful. The hotel did provide bus/tram passes for all of us however we did not use them. They also arranged for our taxi to the train station. The hotel is obviously older but the rooms have been updated and are very clean.
Richard, 3-night trip

8/10 Very good

A very enjoyable stay, great location on the lake with easy access to transport to town. Staff were excellent annd breakfast was good. Only downside was no a/c but was ok at night with provided fans. I very much recommend this hotel.
Bryan, 3-night trip

10/10 Exceptional

Elegant hotel with beautiful gardens, fantastic location with balcony view of the lake, at an affordable price. Excellent breakfast and modern facilities all round in rooms, retaining old world charm and beauty down stairs, and still for an affordable price. Friendly and helpful made a pleasurable stay complete.
John, 1-night trip

8/10 Very good

Two night Lucerne Stay

The Hotel was very good and clean. Breakfast was very nice. Shared parking with the apartment complex was a bit difficult but workable.
Bhavin, 2-night trip

10/10 Exceptional

The pictures posted on the listing do not do it justice. The property is very pretty. The front desk staff is very helpful. One of the managers, Conrad, helped me with parking the car and to solve an issue with the rental car. The rooms are spacious, newly renovated with updated amenities. There is a great view of the lake from the room balcony The bed was very comfortable. The bathroom was very modern. Lots of outlets to charge. A bonus was an included breakfast that was delicious with a lot of variety. I highly recommend this hotel.
Nader, 1-night trip

10/10 Exceptional

Very helpful staff
Ahmad, 2-night trip

10/10 Exceptional

Whilst checking in the staff were excellent and explained everything fully in order to make the most of the visit. The free use of buses was discussed and it was so easy with the bus stop being right outside the hotel.
Alan, 2-night trip

8/10 Very good

Great stay, great staff, clean, convenient and extremely kind. We checked out at 4am for a train to the airport and they packed individual boxes breakfasts for our family.
PAWAN, 1-night trip

10/10 Exceptional

Exceeded my expectations. Great location, quiet and comfortable. Would book again.
Akira, 3-night trip