Bed was terrible! Soft in middle; kept rolling toward centre of mattress. Too bad because otherwise room was lovely.
Laura
Laura,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 19 日
Awesome hotel!
Great stay in a very convenient location!
Charles
Charles,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 12 日
No bottled water
I absolutely love this hotel but I have decided I probably won’t stay at it again just for the simple fact that it didn’t supply bottled water. I have a couple ill illnesses that I deal with and I need to take medication almost 4 times a day and then at bedtime, so it’s nice to have bottled water and I have never been at a hotel yet where they didn’t have it This being sad they did have it downstairs but I had to pay nearly $10 for four bottles and I just really found that I stayed at a hotel that was more than other hotels. I’ve stayed at in Nanaimo before and I would’ve expected. They would’ve had bottled water fortheir customers. Maybe it’s something that you should ask at the front desk if people need any water because I need water it’s not an effect. Their customers. Maybe it’s something that you should ask at the front desk if people need any water because I need water it’s not just being there and not being drank or having a couple sips out of it and being wasted! I do not drink water out of a tap. I haven’t in years and that’s also for reasons to do with auto immune so I just feel like that no water being there in our room was very strange and I haven’t seen this yet if this is the new up-and-coming wayto not waste water bottles I get it but then let people know. Please let people know because the pills that I take at night time I need water to take them and I will not drink hotel water. I will not drink City water sorry if I sound like a prima donna. I’m not!!
catherine
catherine,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Washington
Washington,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 29 日
Privacy and Security breach
It was clear that there was something or someone of a security concern nearby that was unsettling from the get go. I called and confirmed an early check in for between 1 to 2 however was not able to get jnto my room until 4:30. Most importantly and concerning is after being in the lounge area for 2-3 hours (after checking in and being in my room) i went to my room for the night and my door was open with the deadbolt switched over, which absolutely suggests someone was in there while i was in the lobby area. Coincidently the person i was travelling with advised they were not necassarily a supporter of the politician that we learned the following day was also staying there while conversing with another supposed guest of the Hotel. The "security" team for this person were so obvious depsite their best efforts and i have no doubt were in my room while i was not.When i approached the staff it was clear that they were not being honest about what had occurred and only offered to move me into another room. They missed the point entirely, if you'll allow someone to go into my initially reserved room why would another one be any different? I asked if they had cameras in the hallways so we could all determine whether my concerns were warranted and was told they do not, which is VERY hard to believe being a very new, modern, downtown hotel. I would never stay here again based on that alone.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 26 日
Parking
Parking is in the parkade next to the hotel and charged @ $9.00 + GST per night.
Make sure your license plate number is clearly written on the piece of paper when checking in.
A typo was made when hotel staff entered my licence plate in the system and the next morning I found a ticket for a parking violation. The hotel did take care of the ticket, but it is a delay you don't need first thing in the morning when you are in a hurry to start your day.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Washington
Washington,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 22 日
Marletta
Marletta,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 21 日
Doug
Doug,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 18 日
Scotty
Scotty,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 9 日
Comfortable and clean in good location for catching the ferry, and good location for food and casino
William
William,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Rochelle
Rochelle,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 8 日
Kelly
Kelly,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 6 日
Louise
Louise,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 12 日
Dereck
Dereck,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 11 日
Tony
Tony,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 8 日
Adequate stay with unique features.
Thought I would give this newer hotel a go as it was reasonably priced during low-peak season. Only hotel in Nanaimo with a pool and hot tub (hot tub was under maintenance so unfortunately, was unable to enjoy). There were some well-thought out features of the hotels, as well as some improvements needed during my stay. First, the Bistro lounge is very well laid out with a variety of seating styles. The dining booths with the individual TVs was a unique touch. I enjoyed breakfast and dinner (not open for lunch) and the food is tasty. Counter service was a bit of an inconvenience in an otherwise smooth dining experience. The gym is fantastic. Would like to see a touchless water dispenser somewhere else other than the gym. I did not enjoy the layout of my room. The end of the bed is facing the window that has the AC/heating unit on that side and it is very uncomfortable having air blow directly onto you. The thermastat fan also doesn't have a full off switch, and it would turn on during the night, which is very disruptive. Normally beds are laid perpendicular to the window wall which would have been more comfortable.
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 5 日
Would stay again
Good experience staying here while on a business trip. Everyone I interacted with was very helpful.
Emmanuel
Emmanuel,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 3 日
Lorna
Lorna,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 1 日
Great hotel within easy walking distance from the waterfront and the downtown center of Nanaimo. Sad that hot tub was unavailable but…..we all need some downtime sometime. :)
David
David,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 31 日
Really nice hotel with great rooms. Convenient location but gets a little sketchy outside especially in the evening