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Neos Hotel Cartagena

3.0 star property
Hotel with restaurant, near Port of Cartagena

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Photo gallery for Neos Hotel Cartagena

Rooftop terrace
Familiar | Iron/ironing board, free WiFi, bed sheets
Front of property
Hallway
Property entrance
Experience the vibrant charm of Neos Hotel Cartagena, where historic sites like San Felipe de Barajas Castle meet modern comforts. Unwind with a rooftop view, indulge in spa services like deep-tissue massages, or connect to high-speed WiFi; guests rave about the convenient location.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Pet friendly
  • Spa
  • Laundry facilities
  • 24/7 front desk
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Rooftop terrace
  • Breakfast available
  • Coffee shop/cafe
  • Spa services
  • 24-hour front desk
  • Coffee/tea in a common area
  • Snack bar/deli
  • Self-serve laundry
  • Luggage storage
  • Tour/ticket assistance

Feel at home (4)

  • Daily housekeeping
  • Laundry facilities
  • Free parking nearby
  • Snack bar/deli
The current price is CNY170
CNY170 total
Oct 4 - Oct 5

Room options

Check availability for these dates

Tonight
Oct 2 - Oct 3
Check availability for tonight Oct 2 - Oct 3
Tomorrow
Oct 3 - Oct 4
Check availability for tomorrow Oct 3 - Oct 4
Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Triple

Superior Triple | Iron/ironing board, free WiFi, bed sheets

Superior Triple

Highlights

Air conditioning
Ceiling fan
Private bathroom
Daily housekeeping
Wardrobe or closet
In-room massage
Located on the top floor
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Cuadruple Superior

Cuadruple Superior | Iron/ironing board, free WiFi, bed sheets

Cuadruple Superior

Highlights

Air conditioning
Ceiling fan
Private bathroom
Daily housekeeping
Wardrobe or closet
In-room massage
Located on the top floor
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Cuadruple

Cuadruple | Iron/ironing board, free WiFi, bed sheets

Cuadruple

Highlights

Ceiling fan
Private bathroom
Daily housekeeping
Wardrobe or closet
In-room massage
Located on the top floor
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed OR 1 Queen Bed and 2 Twin Beds

View all photos for Familiar

Familiar | Iron/ironing board, free WiFi, bed sheets

Familiar

Highlights

Air conditioning
Ceiling fan
Private bathroom
Daily housekeeping
Wardrobe or closet
In-room massage
Located on the top floor
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Standard Twin Room

Standard Twin Room | Iron/ironing board, free WiFi, bed sheets

Standard Twin Room

Highlights

Ceiling fan
Private bathroom
Daily housekeeping
Wardrobe or closet
In-room massage
Located on the top floor
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Iron/ironing board, free WiFi, bed sheets

Standard Double Room

Highlights

Ceiling fan
Private bathroom
Daily housekeeping
In-room massage
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Room, 1 Double Bed (Room with Fan)

Iron/ironing board, free WiFi, bed sheets

Economy Room, 1 Double Bed (Room with Fan)

Highlights

Ceiling fan
Private bathroom
Daily housekeeping
In-room massage
  • Sleeps 2
  • 1 Double Bed

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Balcony

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  • Free parking
  • Free WiFi
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  • 24/7 front desk
7.4 out of 10, Good, 3 reviews
The price is CNY160
CNY236 total
Oct 3 - Oct 4
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About the neighborhood

Map
Manga carrera 30 #28-85, Cartagena

What's nearby

  • Port of Cartagena - 3 min walk - 0.3 km
  • Cartagena de Indias Convention Center - 4 min drive - 2.5 km
  • San Felipe de Barajas Castle - 4 min drive - 2.1 km
  • Clock Tower - 4 min drive - 2.8 km
  • Bocagrande Beach - 6 min drive - 4.2 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 20 min drive

Restaurants

  • â€ȘJuan Valdez CafĂ© - ‬8 min walk
  • â€ȘSal Si Puedes - ‬10 min walk
  • â€ȘEl Trebol - ‬9 min walk
  • â€ȘJuan Valdez CafĂ© - ‬16 min walk
  • â€ȘKoi Koi Sushi - ‬10 min walk

About this property

Neos Hotel Cartagena

Neos Hotel Cartagena features a rooftop terrace and puts you within a 10-minute drive of Cartagena de Indias Convention Center and Clock Tower. Guests indulge in deep-tissue massages, then grab a bite to eat at the coffee shop/cafe.

At a glance

DONE

Hotel size

    • 23 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Parents must have child's birth certificate and photo ID*
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
    • Free offsite parking within 10 ft
    • Street parking available
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Working away

  • Coworking spaces

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • Rooftop terrace
  • Spa services
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Closed captioned TV
  • Well-lit path to entrance
  • 1 stairs to reach property

Room amenities

Home comfort

  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • In-room massage

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately COP 20000 to 25000 for adults, and COP 15000 to 18000 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of COP 50000 per pet (may vary based on length of stay), plus a one-time cleaning fee of COP 30000

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International

Also known as

NEOS Hotel SAS
Neos Hotel Cartagena Hotel
Neos Hotel Cartagena Cartagena
Neos Hotel Cartagena Hotel Cartagena

Frequently asked questions

Does Neos Hotel Cartagena offer free cancellation for a full refund?

Yes, Neos Hotel Cartagena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Neos Hotel Cartagena?

Yes, pets are welcome. There's a charge of COP 50000 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Neos Hotel Cartagena?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at Neos Hotel Cartagena?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge. Express check-out is available.

Is there an onsite casino at Neos Hotel Cartagena?

No, this hotel doesn't have a casino, but Rio Cartagena Casino (11-min drive) is nearby.

What is there to do at Neos Hotel Cartagena and nearby?

Neos Hotel Cartagena has spa services.

Are there restaurants at or near Neos Hotel Cartagena?

Yes, there's an onsite restaurant.

What's the area around Neos Hotel Cartagena like?

Neos Hotel Cartagena is a short 7-minute walk from Port of Cartagena and 17 minutes' walk from Port, Fortresses and Group of Monuments.

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Neos Hotel Cartagena Reviews

Reviews

8.0

Very Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Me gustĂł buen servicio , sĂșper atentos
marlon, 4-night trip

10/10 Exceptional

Very good service
JANE, 8-night trip

10/10 Exceptional

Muy buena atenciĂłn, te proponen soluciĂłn y apoyo a cualquier solicitud que les hagas.
Victoriano, 2-night trip

10/10 Exceptional

Good place to stay once you decide to get rest.
Jonathan, 3-night trip

10/10 Exceptional

I was working in the area so only needed to sleep there.
Hilde, 3-night trip

10/10 Exceptional

Is ok,well located from the historic city.
Ismael, 1-night trip

10/10 Exceptional

The hotel was nothing like the description. My fiance and i decided to stay in boca grande. On the beach, it's for the same price
richard, 2-night trip

10/10 Exceptional

It was safe and staff and management treated me good. Overall i had a great vacation.
Tony, 27-night trip

10/10 Exceptional

El hotel aunque estå en remodelación de algunos dormitorios, lo encontré un lugar seguro y servicial.
Edgardo Jr, 14-night trip

10/10 Exceptional

Good
Frederich Joan, 8-night trip

10/10 Exceptional

Exelente sin duda volveré
fidel, 3-night trip

8/10 Very good

Little bit from walled city but still worth it for price. Good hotel
Cindy, 5-night trip

10/10 Exceptional

Exelente
Adriana, 1-night trip

4/10 Fair

The photo did not really look like in the picture.. the room was without windows and it was really really hot even with the fan
federica, 4-night trip

6/10 Good

N/A
Cristian, 2-night trip

10/10 Exceptional

OpiniĂłn

Instalaciones limpias, cómodas y seguras. Personal amable y colaborador. Habitación silenciosa y tranquila. Pasé una noche muy tranquila. Ademås solicité cena y estuvo deliciosa. Gracias a todo el personal mi estadía fué agradable.
Astrid, 1-night trip

2/10 Poor

Its expedias fault The rooms you showed are nothing like the property
David, 1-night trip

6/10 Good

La limpieza no era la mejor, pero se puede estar. Lo que no me gustĂł fueron los ruidos, en la mañana ponen mĂșsica sin pensar en el descanso de los clientes. Se oyen los pasos de las escaleras. El 31 de diciembre estuvieron de fiesta en la azotea hasta las 7 de la mañana, y uno va a un hotel para poder descansar, pienso que estarĂ­a bien que avisaran de esto a los huĂ©spedes. El personal fue muy amable.
Carmela, 3-night trip

2/10 Poor

Wenn jemand eine Reservierung vornehmen möchtet .lese unbedingt diesen Kommentar. Ich habe dieses Hotel fĂŒr neun NĂ€chte gebucht, bin nur eine Nacht da ĂŒbernachtet und habe das Hotel am nĂ€chsten Tag verlassen und mir wurde kein Geld zurĂŒckerstattet, kann man nicht hier ein Hotel nennen nur eine ganz alte GebĂ€ude fĂŒr schlafen, schlechtes Unterkunft was ich bisher gesehen habe, unterscheidet sich völlig von den Fotos, die Sie im Internet sehen kann .Es gibt keine Einrichtungen rund um das Hotel, wie Restaurants und SupermĂ€rkte, es gibt keine Möglichkeit Öffentliche Verkehrsmittel, man muss ein Taxi nehmen, meiner Meinung ist besser mit den Taxikosten, ein besseres Hotel in gutem Ort reserviert.
Mahdi Askari, 9-night trip

2/10 Poor

I give this hotel a poor rating because the customer service is very bad. I needed to switch my room because it was very hot in the room they placed me in. The ceiling fan in the room only circulated the hot air around the room.The staff told me if I wanted to switch rooms, I would have to pay for an additional room and there is nothing they can do about it. It’s very disappointing how they lack accommodating their guests., They could have told us that the room gets very hot at night before putting us in the room. I will not recommend people to stay here if visiting Manga or Cartagena. This is not the ideal hotel you should stay if your looking to be comfortable., Also, the cable on the tv did not work or there probably wasn’t any cable.

10/10 Exceptional

Unica coisa contra que depois foi descobrir era longe do locais gostei muito com uber e taxi fora isso muito bom
Wendell, 1-night trip

10/10 Exceptional

Venessa, 1-night trip

10/10 Exceptional

Bom

Wendell, 1-night trip

6/10 Good

mara, 1-night trip

6/10 Good

MAY, 2-night trip