The attitude towards me (Asian) and other white customers is clearly very different. Makes me very uncomfortable and ruined my stays.
First thing, do not trust the hotel’s response and waste your time on replying to the by phone. I saw their reply to my review requiring more information, so I called them at the provided number but the person who answered just simply disappeared after I spelled my name to her. Definitely not respectful. And you can feel they don’t care about the reviews.
Second thing, more details on the attitude thing. I arrived at the hotel for check in and a male receptionist assisted me. I saw how he treated other white customers with big smiles and very patient and very passionate. However, he was not very happy in face when he talked with me. And he did several things that make me very uncomfortable:
1. Never explained how to use ‘destination fee’ to me. I heard some pieces of information about it when he and other receptionists talked with other customers and asked another receptionist next day for more details such that I can use my $30.
2. When he explained how to use the elevator to me, he kept asking if I have questions about the elevator even after I told him I understood and have no questions. He treated me as if I was an idiot. Rude and disrespectful.
3. His happy face( towards another two white customers) changed at the first second when he started to talk with me. It's definitely not my duty to tolerate his attitude.
Clarice
Expedia真实住客点评
10/10 绝佳
2024 年 4 月 12 日
Excellent location plus smart and friendly staff
Excellent location, just one street next to my Broadway show theatre. I love the hip design. The staff are friendly and the restaurant worth trying. The stay there definitely perfect my trip to NY
真实旅客
4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 3 月 27 日
great location and friend stuffs
yumin
yumin,5 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2024 年 3 月 12 日
Zekai
Zekai,3 晚行程
Expedia真实住客点评
8/10 很好
2024 年 2 月 28 日
Fair Deal
Overall a good experience with modern and new interior and enjoy the lobby design so much. It's a warm and cosy style.
Close to Time Square which is quite covenenient if u travel around. Cons are the screens/monitors can be quite bright even u closed the bind.
Shower water is not hot enough. Other than that the bad , beddings and television version are all good.
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 12 日
Jesslyn
Jesslyn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 11 日
Good for small family
The location was great, we could walk to Times Square and our Broadway show, along with several different subway lines. The room was very small and hard to maneuver for three people, but the bunk bed design was ingenious. Everything was clean and updated.
Kristen
Kristen,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 10 日
kestelyn
kestelyn,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 10 日
Sara
Sara,4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 10 日
Vicki
Vicki,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 10 日
Brittany
Brittany,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 9 日
真实旅客
5 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 9 日
Hôtel propre et epuré
Les chambre sont petites mais ce n’est pas le réel problème. La ventilation est un enfer dans cet hôtel, même coupée il est difficile de dormir sans bouchons d’oreilles (entre 45 & 50 db ventilation coupée)
Alexandre
Alexandre,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 8 日
Loved this hotel!
Very comfortable and well thought out room for being a small space. Very clean, friendly staff and super fast elevators which is important when you're on the 33rd floor. Breakfast in the attached restaurant was delicious.
Kim
Kim,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 7 日
Terrifying
My Rolex was stolen from the room
Devora
Devora,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 7 日
It was a great stay. Really no complaints just wished we had a bigger room with bed not so close to window. Had to climb into left side of bed because it was pinned to wall and window. Small room for 2 people.
Flora
Flora,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 4 日
Centrally located with easy access to public transportation. Broadway shows are right at your doorstep. Small room with limited storage place of clothes and jackets.