2/10 很差
2025 年 5 月 7 日
Ant infested and Horrible Customer Service
The woman at the front was so rude on the phone, she hung up on me because I was trying to get a refund. Upon arrival our toilet wouldn’t flush, which they fixed for us, only to stop working again after 3 flushes. The room seemed nice at first, then we were woken up in the middle of the night to 50+ ants crawling on us in the bed, on the nightstand, and along the baseboard. There was also no fitted sheet on our bed. We only stayed for one night and had to leave at 7am, also no one at the desk at that time. We were refused a refund since we stayed the whole night, and were told the only way we would have gotten a refund is if we checked out in the middle of the night, leaving us 3 hours away from home with no where to sleep. Then I asked to speak to the owner and the receptionist told us he said we could not get a refund because they “don’t allow celebrations” because the room was decorated (which we cleaned up before leaving), which is not true, because before booking I called and let her know I’d be decorating and I was not told about said rule. Anything to not give us a refund. Horrible customer service, toilet did not work, not fitted sheet on the bed, and woke up to an ant infestation.
Brielle
Brielle，1 晚行程
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