My initial impressions were OK, I couldn’t get WiFi in my room and was upgraded without any fuss. My new room was large and the bed very comfortable. It was, however, very hot and the window opened but didn’t stay open and I had to use a hanger to keep it open. The fan provided rattled off of the side and was too noisy to use. The bathroom was spacious and looked clean but the tap dripped constantly and the tiles were lifting off of the floor. I could have forgiven all this but on my last night the experience I had was, in my opinion, unforgivable II couldn’t get the key to open the main door. I was stuck on a busy road, with lots of drunk revellers and I was a solo female. I called the number on the door and the man that arrived was very rude. He tried my key and of course it worked, and he accused me of being rude! The look on his face was extremely intimidating and made me more nervous than I was when stuck outside. I tried to apologise but he continued to be aggressive. I understand that I was at fault but it was 11.45pm and I was flustered, he was on call and presumably it is part of his job to help customers, even if they are stupid!
