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Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only

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By the serene lake, Cristalino Lagoon Front Hotel Restaurant & SPA offers a tranquil retreat. Soak up the sun on the garden or unwind at one of two pools, then indulge in a rejuvenating massage at the onsite spa. With WiFi and multilingual staff available to assist you during your stay.
VIP Access

Reviews

9.8 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Room service
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Hair salon

Feel at home (6)

  • Private bathroom
  • Garden
  • Terrace
  • Coffee/tea maker
  • Minibar
  • Satellite TV service
The current price is CNY1,457
CNY1,784 total
includes taxes & fees
May 26 - May 27

Why we love this property

Culinary treats await
Savor dishes at this hotel's restaurant or unwind at the bar. Continental breakfast, in-room champagne, and private picnics create dreamy dining options.
Nature by the lake
This hotel sits beside a lake near a nature reserve, offering a serene retreat. Guests can explore the great outdoors by paddleboarding or kayaking.
Dreamy sleep experience
Tempur-Pedic mattresses cradle guests in premium bedding. Rooms feature champagne service for celebratory moments and minibars for nightcaps.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe King Size Partial Lagoon View

View from room

Deluxe King Size Partial Lagoon View

10.0 out of 10
Exceptional
(8 reviews)
  • Partial lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe Double Partial Lagoon View

8.8 out of 10
Excellent
(3 reviews)
  • Partial lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Front Lagoon View

9.8 out of 10
Exceptional
(6 reviews)
  • Lagoon view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Junior Suite Partial Lagoon View

  • Partial lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe King Size Front Lagoon View

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Front Lagoon View

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe King Size Partial Lagoon View

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Partial Lagoon View

  • Sleeps 2
  • Free WiFi

View all photos for Junior Suite with Partial Lagoon View

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Junior Suite with Partial Lagoon View

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Double Partial Lagoon View

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe Double Partial Lagoon View

  • Sleeps 2
  • Free WiFi

Deluxe Room With Lake View

  • Sleeps 2
  • Free WiFi

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includes taxes & fees
May 26 - May 27
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About the neighborhood

Map
511 Costera, Bacalar, QROO, 77933

What's nearby

  • Lake Bacalar - 19 min walk - 1.6 km
  • Cenote Azul - 2 min drive - 1.8 km
  • Cenote Cocalitos - 3 min drive - 1.5 km
  • Municipal Spa of Bacalar - 4 min drive - 2.9 km
  • Laguna Bacalar Ecological Park - 6 min drive - 4.0 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive
  • Corozal (CZH) - 57 min drive

Restaurants

  • ‪Albahaca - ‬20 min walk
  • ‪Mr. Taco - ‬5 min drive
  • ‪Navieros Bacalar - ‬5 min drive
  • ‪gelato artesanal - ‬5 min drive
  • ‪La Bendición Dios - ‬4 min drive

About this property

Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only

When you stay at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only, you'll be within a 10-minute drive of Lake Bacalar and Laguna Bacalar Ecological Park. Guests can be pampered with deep-tissue massages at the spa and grab a bite to eat at the restaurant. Other highlights at this luxurious hotel include 2 outdoor pools, a bar/lounge, and a terrace.

At a glance

DONE

Hotel size

    • 20 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 16
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 16
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Private dining
  • Private picnics
  • Room service (limited hours)

What to do

  • Kayaking
  • Paddleboard on site
  • Ecotours nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Hair salon
  • Multilingual staff
  • Paddleboard on site
  • Romance packages

Facilities

  • 4 buildings/towers
  • Built in 2023
  • Garden
  • Terrace
  • 2 outdoor pools
  • Full-service spa

Accessibility

  • Front entrance ramp
  • Well-lit path to entrance
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Slippers

Sleep well

  • Premium bedding
  • Tempur-Pedic mattress

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))

Food and drink

  • Champagne service

More

  • Housekeeping on request
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Cristalino. Services include deep-tissue massages and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 10.00 to 50.00 per person

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property does not have elevators.

Long-term renters welcome.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Also known as

Cristalino Lagoon Front Hotel Restaurant

Cristalino Lagoon Front Hotel Restaurant & SPA Hotel

Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar

Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar

Frequently asked questions

Does Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only offer free cancellation for a full refund?

Yes, Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only?

Yes, there are 2 outdoor pools.

Are pets allowed at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only?

Yes, there's free self parking.

What are the check-in and check-out times at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only and nearby?

Have fun during the warmer months with activities such as kayaking. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only also has spa services and a garden.

Are there restaurants at or near Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only?

Yes, there's an onsite restaurant.

What's the area around Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only like?

Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only is a short 16-minute walk from Lake Bacalar and 16 minutes' walk from Cenote Cocalitos.

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Reviews

Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only Reviews

9.8

Exceptional

10

Cleanliness

9.8

Amenities

9.8

Staff & service

9.8

Property conditions & facilities

Guest review summary

What guests liked

  • The pools were clean, warm, and well-maintained, providing a refreshing and enjoyable experience for guests. (11 reviews)
  • Breakfast was very fresh and delicious with a great menu and exceptional service. (3 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified

10/10 Exceptional

clean room, fantastic view, great staff. Will be back!
Inna, 2-night trip
Verified

10/10 Exceptional

Staff was awesome, from checkin/concierge to restaurant/bar to kayak service. Very quiet. Gardens and grounds were lovely. Setting beautiful. Room very comfortable.
Crystal, 2-night trip
Verified

10/10 Exceptional

Very romantic place to stay , amazing stuff
Serhiy, 2-night trip
Verified

10/10 Exceptional

Breakfast was very fresh, the poblano sauce chilaquiles had thin tortilla strips piled liked a tepee amd the waitress poured the sauce over in front of me. Very delicious@
Gabriela, 3-night trip
Verified

10/10 Exceptional

The staff is friendly and kind, the food is excellent, the place incredible!!!
Ana Pamela, 4-night trip
Verified

10/10 Exceptional

The hotel is located in the absolute best part of the lake, next to the
Tyler, 4-night trip
Verified

10/10 Exceptional

Amazing views, good vibes and nice peoples
Xavier, 1-night trip
Verified

10/10 Exceptional

lake front view it’s beautiful stuff are very friendly love my staying here
Ramiro, 4-night trip
Verified

10/10 Exceptional

New , amazing rooms clean and comfort . AC is amazing
Jesus, 1-night trip
Verified

10/10 Exceptional

It was very clean and quiet, also the staff was very nice abd helpful.
juan, 3-night trip
Verified

10/10 Exceptional

Great location. My wife and I had a pleasant 6 night stay. Highly recommend!
Verified

10/10 Exceptional

Stunning, great food, nice staff. Highly recommend
Adina, 4-night trip
Verified

10/10 Exceptional

The property was beautiful, 2 pools, 3 piers with stairs to go into the lagoon, an excellent restaurant in a nice safe location
Angelica, 3-night trip
Verified

10/10 Exceptional

Beautiful property. Spacious room with great amenities and amazing view. Staff was warm and accommodating. Very clean and great location.
Cary, 2-night trip
Verified

10/10 Exceptional

Stayed here for the first time and it was beautiful. Great food and drinks. Room was small but nice with a great view of the pool and lagoon. Staff were very friendly and helpful. The reception staff had great service and offered a great welcoming atmosphere.
jamillet, 3-night trip
Verified

10/10 Exceptional

Great location. Incredible water. Good people.
Nicholas, 3-night trip
Verified

10/10 Exceptional

Loved everything about the property. It was right on the lake and they had paddle boards and kayaks available for guests at no cost. Had a great vacation and will definitely return. Highly recommended.
MARCO, 7-night trip
Verified

10/10 Exceptional

A wonderful slice of paradise

This hotel is absolutely amazing. Peaceful, wonderful service, and dock access to the lake with comfortable chairs. The restaurant was wonderful and all the staff were lovely. Bonus is that the hotel lets your borrow kayaks and paddle boards!
Cecile, 3-night trip
Verified

10/10 Exceptional

New Hotel. Very clean, nice views, nice pools, acces to lake, kayas availabe-included
Ramon, 2-night trip
Verified

10/10 Exceptional

Great place only issue is no breakfast included so have to buy in restaurant - restaurant is very good but the bill add’s up :-)
Brian, 3-night trip
Verified

10/10 Exceptional

I was amazed by the comfort, cleanliness and upscale feel to the rooms, the quality of the food from the restaurant and the tranquility of the Lake and the surrounding environment. You will need a car to get to the center but only a 5 minute drive away. The staff were very friendly and helpful.I would definitely reccomend a stay here.
jonathon, 3-night trip
Verified

10/10 Exceptional

This place was EVERYTHING it is advertised to be! I didn’t need to leave the property for ANYTHING! And the staff is WONDERFUL! I cannot wait to come back !
Verne, 2-night trip
Verified

10/10 Exceptional

Everything was beautiful, the pools clean and warm, the food and service was incredible, great service. Betza at the front desk was very kind and helpful, the other person at the font desk when we were leaving not so much, kinda hostile and in bad mood.
Carlos, 3-night trip
Verified

8/10 Very good

The rooms were way better than expected — cozy and nice. The A/C didn’t work properly, but overall, it was a good stay. The staff was friendly, though a bit bossy. If I may share some honest feedback, I felt overwhelmed by the number of rules and restrictions. They made us sign documents, followed up repeatedly via WhatsApp… I’m not sure what kind of guests they usually get that would justify this approach, but personally, I’m not used to being bossed around — and I didn’t enjoy that part at all.
Juan Pablo, 1-night trip
Verified

8/10 Very good

Not your regular hotel of the area. {"cabanas") New, tower like. The food is really good ! We encountered a situation that was handled as best possible. Good location but overpriced. Big size rooms.
MARIA DE LA CRUZ, 3-night trip