I have stayed at this hotel a few times. Never any issues. I will say the elevator could use some updating. Very small and a little warn out. Rooms are great. Always a view of the city and beds and pillows are extremely comfortable. Air conditioner works great. The shower is amazing-hot and lots of water pressure.
Billie
1 晚结伴旅行
10/10
MIKAYLA
1 晚行程
4/10
Amy
1 晚行程
10/10
What a great historical hotel. Absolutely beautiful. Comfortable rooms. Friendly staff, safe and spacious parking lot.
jenny
4 晚家庭旅行
2/10
Called to change my check in day more than a week prior to arriving. Was told that I was all set. Called two days before arrival to confirm this again, again told I was all set. Receive a check in email that morning after getting off the place
Upon arrival to the hotel they tell me my room is not available ( there with an entire team for hockey tournament) was unable to stay the first night and had to walk to another hotel with my 7 year old and all of our luggage
Did not offer any sort of compensation just an ‘upgraded’ room that they tried to charge me additional for as well
Worst hotel experience.
Misty
3 晚家庭旅行
10/10
Excellent room, service, and restaurant
Bryan
1 晚行程
10/10
David
2 晚行程
10/10
My 3rd time there, love it convenience to cafe's you could just walk right in downtown.
Isabel
2 晚商务旅行
4/10
Hotel room was not cleaned properly- hair on pillows and under the sheets and on the bathroom floors . The two complimentary water bottles in the room had both been opened and partially emptied but still placed next to clean glasses to be used. The internet was not working for most of the stay. When I went downstairs for coffee around 6:45 am, there was a redolent homeless gentleman raiding the breakfast items and getting coffee as quickly as possible and then leaving after having stuffing everything in his giant backpack with a cardboard “homeless” sign also sticking out the back of it. (Honestly, I’m all for feeding those in need but it made me like the premises were not even close to secure— there was not a staff member in sight to witness this happening in the main lobby).
As for the front desk, it was a) not staffed with anyone or b) staffed with someone who basically couldn’t be bothered to deal with the guests. I asked him about any recommended restaurants within walking distance and he curtly told me to google some options. Not expecting concierge service but a minimal, cordial conversation didn’t seem unreasonable, especially as google directed me to a closed pizzeria on a dark street nearby.
The lobby was nice though. A beautiful staircase. It’s clearly located in an historic building which has a lovely exterior. And it’s within walking distance to a nice cafe called Knead to Eat. It’s also very close to the Nexus Center which was very convenient.
Frances
2 晚家庭旅行
8/10
James
2 晚行程
10/10
Nice hotel
Christian
1 晚浪漫旅行
10/10
Donald
1 晚行程
8/10
Room was great as usual. Problem is other guests making noise at 3am one night and 4am the next. Front desk did quiet them down, but only after we called. Also TV screens went on in the middle of the night.
Stephen
2 晚家庭旅行
10/10
Kera
1 晚行程
6/10
Staff did not clean our room, make beds, remove garbage, or refill coffee. Desk said they were very busy that day.
Curtis
2 晚家庭旅行
2/10
Travis
3 晚行程
8/10
Chris
2 晚行程
10/10
Easy check in with friendly staff. Clean room.
George
1 晚行程
10/10
Michael
1 晚行程
10/10
I stay here every time i am in Utica. Wonderful Hotel!