The St. Regis New York

5.0 star property
Luxury hotel with 24-hour fitness, near 5th Avenue

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Photo gallery for The St. Regis New York

Exterior
Reception
Reception
Hypo-allergenic bedding, pillowtop beds, in-room safe, desk
Suite, 1 Bedroom (Bentley, Butler Service Included) | Living area | 32-inch TV with satellite channels
Experience the art of luxury at The St. Regis New York, where iconic NYC landmarks meet modern comforts. Unwind with shopping on site, a 24-hour gym, and a business center - all while being within walking distance to Radio City Music Hall and Rockefeller Center.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Connecting rooms available
  • Electric vehicle charging point
  • Non-smoking
  • Gym
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • Self parking
  • Room service
  • Business center
  • 13 meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front-desk safe

Feel at home (6)

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
The current price is CNY8,840
CNY10,576 total
includes taxes & fees
Nov 21 - Nov 22

Why we love this property

Feast for thought
This hotel serves a full breakfast with vegan, vegetarian, and organic options. The locally-sourced food creates a mindful dining adventure.
Sleep in pure comfort
Sink into a pillowtop mattress with hypo-allergenic bedding. Choose from a pillow menu, then enjoy turndown service and blackout drapes.

Room options

Available filters for rooms
Showing 27 of 27 rooms

Deluxe Room, 1 King Bed, Non Smoking (Butler Service Included)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

Grand Room, 2 Double Beds (Butler Service Included)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

Grand Room, 1 King Bed, Non Smoking (Butler Service Included)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 Bedroom (Butler Service Included)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (Madison Suite, Butler Service)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 91 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking (Madison Suite, Butler Service)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 91 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom (Fifth Avenue Suite, Butler Service)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 102 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed (Butler Service Included)

9.6 out of 10
Exceptional
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (Astor Suite, Butler Service Included)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (St. Regis Suite, Butler Service)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 98 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Double Beds (Butler Service Included)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Grand Suite, 1 Double Bed, Corner (Butler Service Included)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 130 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

Room, 1 King Bed, Accessible Bathtub (Butler Service Included)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Accessible Bathtub (Butler Service Included)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 91 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Roll-in Shower (Butler Service Included)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible Bathtub (Butler Service Included)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Roll-in Shower (Butler Service Included)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Accessible Bathtub (Butler Service Included)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 377 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Double Beds, Hearing Accessible (Butler Service Included)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Accessible Bathtub (Butler Service Included)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Mobility Accessible (Butler Service Included)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Roll-in Shower (Butler Service Included)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Roll-in Shower (Butler Service Included)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 102 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (Bentley, Butler Service Included)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (Butler Service Included)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (Butler Service Included)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Studio, 1 King Bed, Non Smoking (Butler Service Included)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Two East 55th St, New York, NY, 10022

What's nearby

  • 5th Avenue - 1 min walk - 0.0 km
  • Trump Tower - 2 min walk - 0.2 km
  • Central Park - 6 min walk - 0.6 km
  • Rockefeller Center - 8 min walk - 0.7 km
  • Broadway - 8 min walk - 0.7 km

Getting around

  • Teterboro, NJ (TEB) - 18 min drive
  • Linden, NJ (LDJ) - 29 min drive
  • LaGuardia Airport (LGA) - 34 min drive
  • Newark Liberty Intl. Airport (EWR) - 45 min drive
  • John F. Kennedy Intl. Airport (JFK) - 54 min drive
  • New York 23rd St. Station - 5 min drive
  • Grand Central - 42 St. Station - 15 min walk
  • New York W 32nd St. Station - 27 min walk
  • 5 Av.-53 St. Station - 4 min walk
  • 57 St. Station - 6 min walk
  • 5 Av.-59 St. Station - 7 min walk

Restaurants

  • ‪Black Fox Coffee Co. - ‬2 min walk
  • ‪Santi - ‬3 min walk
  • ‪Trump Grill - ‬2 min walk
  • ‪Uncle Gussy's - ‬2 min walk
  • ‪King Cole Bar - ‬1 min walk

About this property

The St. Regis New York

The St. Regis New York offers a fantastic location, putting you just a 5-minute walk from 5th Avenue and Museum of Modern Art. Guests can enjoy the 24-hour fitness center, and full breakfast is available daily. This luxurious hotel is also within just a 10-minute walk of St. Patrick's Cathedral and Central Park. Public transportation is just a short walk: 5 Av.-53 St. Station is 4 minutes and 57 St. Station is 6 minutes.

At a glance

DONE

Hotel size

    • 238 rooms
    • Arranged over 19 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: 5:30 AM
    • Express check-in available
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (USD 88.79 per day)
    • Onsite valet parking (USD 88.79 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Room service (limited hours)

What to do

  • Shopping

Working away

  • Business center
  • 13 meeting rooms
  • Computer station
  • Conference space (3944 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1904
  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour fitness center
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community & sustainability
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered peephole/view port in door
  • Grab bar near toilet
  • Roll-in shower
  • Transfer shower
  • Wheelchair-width doorways

Room amenities

Be entertained

  • 32-inch TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Wet bar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Destination fee: USD 57.38 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 43 per person

Children & extra beds

  • Rollaway beds are available for USD 137.77 per night

Parking

  • Self parking costs USD 88.79 per day
  • Valet parking costs USD 88.79 per night with in/out privileges

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
St. Regis Butler Service is included in all rooms.

Also known as

New York St. Regis
Regis Hotel
St. Regis New York
St. Regis New York Hotel
New York City St Regis
St Regis Hotel New York
St Regis New York City
The St. Regis New York Hotel New York City
St. Regis
St. Regis New York Hotel
St. Regis New York
St. Regis
Hotel The St. Regis New York New York
New York The St. Regis New York Hotel
Hotel The St. Regis New York
The St. Regis New York New York
St. Regis Hotel
The St. Regis New York Hotel
The St. Regis New York New York
The St. Regis New York Hotel New York

Frequently asked questions

Are pets allowed at The St. Regis New York?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The St. Regis New York?

Yes. Self parking costs USD 88.79 per day. Valet parking costs USD 88.79 per night. Electric vehicle charging is available.

What are the check-in and check-out times at The St. Regis New York?

Check-in start time: 4 PM; Check-in end time: 5:30 AM. Check-out time is noon. Express check-in is available.

Is there an onsite casino at The St. Regis New York?

No, this hotel doesn't have a casino, but Empire City Casino (19-min drive) and Resorts World Casino (22-min drive) are both nearby.

What is there to do at The St. Regis New York and nearby?

Maintain your daily exercise routine at the 24-hour gym.

What's the area around The St. Regis New York like?

The St. Regis New York is in Manhattan, a short 4-minute walk from 5 Av.-53 St. Station and 8 minutes' walk from Central Park.

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Reviews

The St. Regis New York Reviews

9.0

Wonderful

9.6

Cleanliness

9.8

Location

9.2

Staff & service

8.8

Eco-friendliness

9.2

Property conditions & facilities

Popular mentions

Service staff
Room
Location
Food
Building
Cities
Restaurant
Butler services
Bar
Bed

Reviews

10/10 Exceptional

Nice atmosphere
SIMMON, 1-night trip

10/10 Exceptional

Great service. Beautiful house car took us to the show. Butler was fantastic. 5 star experience!
jonathan, 2-night trip

10/10 Exceptional

Excellent

EXCELLENT and EXCEPTIONAL hotel! Top notch!
Stephanie, 1-night trip

10/10 Exceptional

Everything was great a little disappointing Hotels.com did not advise us Lobby, Restaurant and Bar all under construction.
JUSTIN M, 2-night trip

10/10 Exceptional

Exceptional service at one the the great ,if not the greatest NYC hotels
philip, 8-night trip

10/10 Exceptional

Great.
GLENDA, 2-night trip

10/10 Exceptional

We chose the St.Regis for its famous lobby and bar and classic charm. We were not told until just before our arrival that the lobby was being renovated and off limits and the bar and restaurant were closed. We understand those are being modernized and the beautiful rooms will also be modernized. Exactly what we do not want, so we will not return.
Mary E, 2-night trip

8/10 Very good

Property was partially under renovation, which caused an issue with lifts. Lastly, I had requested requested the last day of statement which is yet to be received. Regards
Syed Kaleem Jafar, 2-night trip

2/10 Poor

I had lost my debit card while traveling to this place and they failed to uphold my reservation. I still did have valid ID and the room was paid for. They did not offer any solution except to cancel my reservation. I was left in new york the entire night without accomodations or any way to return home until the next day. I am entirely disgusted at the way I was treated by the staff and management at this place, and entirely disappointed that the ownership lacks the decency to handle a simple situation as this one.
Patrick, 1-night trip

10/10 Exceptional

I stayed five (5) nights at the St Regis New York. I enjoyed every moment of my stay. From the moment I checked in, to the moment I checked out, I was always made to feel welcomed and valued as a guest. People knew my first name and would greet me as such when I returned from sight seeing. The door men out front of the hotel are keenly aware of who the guests are, and promptly open doors for you, ask if you need a taxi hailed, or simply smile and greet you in the morning. The butler and maid service was excellent. I requested coffee for each morning at 7 am, and that request was executed to perfection. The gym was on the small side, but was always well organized and clean. There is an attendant who is there to assist you. The Astor restaurant was also excellent and a little on the pricey side, but, in my opinion, delivered delicious food and was convenient for an early morning breakfast before exploring the city, or for those late evening returns to the hotel when my feet were hurting and i just wanted to relax in my room, the option to dine in the hotel was there, and I was happy for that. Other reviews mentioned difficult staff or snobbery. I did not once experience that vibe. Everyone, I mean everyone, was professional, kind, courteous and genuine. The location is perfect, nestled between 5th Avenue and Madison Avenue, both major shopping hubs. Central Park and the train aka subway, are both about a 5 minute walk. I will definitely stay again. I highly recommend.
Brian, 5-night trip

10/10 Exceptional

Beautiful!
Ronisha, 2-night trip

10/10 Exceptional

Beautiful hotel from the gilded age. Outstanding service. Beautiful and delicious breakfast.
Delicious breakfast
Room was exactly as advertised and very comfortable
Pamela, 2-night trip

6/10 Good

Ok
Achintya, 1-night trip

2/10 Poor

人生で泊まったホテルの中で最も気分の悪いホテルでした。 高いだけでスタッフは挨拶もせずにバトラーに電話は通じず、部屋の設備も不十分すぎ。レストランも美味しくなく、がっかりです。
WAKANA, 4-night trip

10/10 Exceptional

Wonderful Hotel
Piper, 2-night trip

6/10 Good

Service in the hotel was terrible , butler service and room service was very bad
luis, 3-night trip

10/10 Exceptional

This is the most luxurious hotel I have ever seen. It was designed by John Jacob Astor who unfortunately was lost in the Titanic disaster. But thankfully his beautiful hotel keeps his legacy alive. The architecture is absolutely jaw dropping. You will feel like you went back in time because the decor and amenities look like they are brand new even though they are intricately ornate Edwardian designs. This hotel looks like it's from a fairy tale both inside and out.Astor thought of everything. Every little detail in this place is impeccable. The staff is extremely friendly and thoughtful and their service is excellent. They carry your luggage and walk you to the building with an umbrella if it's raining. They carry your luggage up to your room. The concierge desk helps you with whatever you need. It was my mother and my birthday and they were so thoughtful and hooked us up at another restaurant for her birthday dinner. They gave us a personalized birthday card and treats. They gave us a tour of the basement which has historical artifacts and photos or autographs of many famous celebrities who came to stay to perform at the venue in a previous decade. If you are a fan of luxury, history or VIP treatment this is the place for you. If you want to experience luxury
Sara, 1-night trip

10/10 Exceptional

Good
FABIAN, 5-night trip

2/10 Poor

Terrible experience. Front desk staff were atrocious
Josh, 3-night trip

10/10 Exceptional

Amazing service

Amazing service and such a great hotel with a lot of history. Highly recommended!
Erica, 1-night trip

10/10 Exceptional

Love this place and it's people. First class and wonderful to all.
Swede, 3-night trip

10/10 Exceptional

Beautiful property and absolutely my favorite hotel in the city. Wonderful location right off of 5th Ave. Amazing service, pleasant staff, and very helpful and patient concierge. Love staying at this property its always a perfect trip to the city.
Donald Coburn, 2-night trip

6/10 Good

We have stayed at the st Regis two times prior to this recent stay. Our flight was cancelled to Toronto and the hotel we were staying at couldn’t accommodate us as our room was not available. Anyway, we decided to book the St Regis as we have enjoyed staying there in the past. This time however, the room was not to our standards at all. The shower flooded. Our rooms decor was really worn and dated. Their breakfast was lack luster. The bellmen and doormen were great. The front desk upon check in was not very welcoming. We wouldn’t be staying here again I’m afraid. For the price you pay vs the service you receive doesn’t balance out. The St Regis should be downgraded to a 4 star property rather than a 5.
Steven, 2-night trip

2/10 Poor

Disappointing at best

Check in staff was not friendly or accommodating. Requested down alternative pillows at check in and had to call at 11 pm that same night because they still had not been delivered. Room staff very kind. Doormen never at front door to assist during stay in getting car service . Concierge Pete was great. Destination fee add ons not really usable at $50 per day. Because booked through Hotels.com you don’t receive points for status. Not worth $1100 per night, not even close.
2-night trip

4/10 Fair

No restaurant a 3 star hotel
Patrick, 1-night trip