Does Novotel Marrakech Hivernage offer free cancellation for a full refund?

Yes, Novotel Marrakech Hivernage does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Novotel Marrakech Hivernage?

Yes, there's an outdoor pool and a children's pool.

What are the check-in and check-out times at Novotel Marrakech Hivernage?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of MAD 500 (subject to availability). Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at Novotel Marrakech Hivernage?

No, this hotel doesn't have a casino, but Casino de Marrakech (6-min walk) and Le Grand Casino de La Mamounia (7-min walk) are both nearby.

What is there to do at Novotel Marrakech Hivernage and nearby?

Novotel Marrakech Hivernage has an outdoor pool and a fitness center, as well as an arcade and a garden.

Are there restaurants at or near Novotel Marrakech Hivernage?

Yes, there's an onsite restaurant, Bazz'art.

What's the area around Novotel Marrakech Hivernage like?

Novotel Marrakech Hivernage is in Gueliz, a short 8-minute drive from Menara Airport (RAK) and 19 minutes' walk from Jemaa el-Fnaa.

Novotel Marrakech Hivernage, Marrakech: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Sep 7, 2025

Excellent

Terrfic location, ambiance and amanities. Breakfast in the garden patio area is terrific and the spread is generation and varied. Overall, service is very good and the bed is comfy!

Tyrone, 3-night trip

2/10 Poor

Sep 15, 2025

Disappointing

Worth Novotel I’ve seen in the world : old , staff unfriendly , and SO noisy ! Impossible to sleep with traffic Ain the street . (Casino night club across the road ) . Restaurant had only pizza . Needs to but totally rebuild .

Aurelien, 2-night trip

8/10 Very good

Dec 17, 2023

Good place to stay

Rajeswara, 2-night trip

2/10 Poor

Aug 20, 2025

Hello, I’m gonna put me on catastrophic

Klarna, 8-night trip

10/10 Exceptional

Mar 8, 2025

Was here for a business Trip, done for my needs

Kevin, 2-night trip

8/10 Very good

Jul 11, 2023

It was really clean, nice people, near by everything and we really liked the room

Ruby Naomi, 11-night trip

8/10 Very good

Aug 14, 2024

I really nice place. I will recommend this friendly place for anyone going to Marrakech. Very helpful welcome staff

Nzuki, 7-night trip

10/10 Exceptional

Jul 18, 2025

Hotel was noisy at night with Club music until 4am ,reception staff are moody and not helpful. I arrived at the hotel for check-in and was told to wait 15mins as another couple were checkin and completing their paperwork. Found this very rude and unprofessional.

Habib UL-Haq, 4-night trip

10/10 Exceptional

Jun 7, 2022

Great

Sayed, 1-night trip

10/10 Exceptional

Sep 12, 2024

An enjoyable and relaxing stay in Marrakesh.

The hotel was very well located in the city and was within reasonable walking distance of all the locations I wanted to visit in the city. It was also 10 minutes from the airport and Gare de Marrakesh train station. The hotel was very nice and the room accommodated was lovely, comfortable and spacious. The breakfasts provided by the hotel were lovely with a wide variety of options. All of the staff I encountered were very friendly and helpful. The room was cleaned very day and 2 bottles of water provided each day along with coffee, tea and toiletries. The hotel has a very small gym (cardio equipment) and a large relaxing pool area. If I was returning to Marrakesh I would stay at the hotel again. Thank you.

John, 3-night trip

8/10 Very good

Nov 2, 2024

The staff at the hotel were all excellent and helpful, from the reception to the restaurant, poolside and the cleaning crew. I would say the decor is a bit tired, there needs to be more staff on reception at check in time as there only ever seems to be one. I had to queue for 30 mins which after a long and delayed journey was not a great experience. Also there was a planned power outage one day of the stay, it appears there were signs up mentioning this however they were in French which I don’t speak. It would have been helpful to have been notified in another way so we could have planned around it.

Melissa, 3-night trip

8/10 Very good

Apr 26, 2023

Great location, wonderful staff

The staff at this hotel were wonderful and really added to the experience of staying there. Reception staff were very welcoming and went out of their way to help. The hotel's location is brilliant for exploring the city and many attractions are within easy walking distance. There are also many decent restaurants close by. The rooms at the hotel are a good size and have a degree of comfort but are extremely dated and in need of refurbishment. The bathroom had a separate bath and shower and hot water was plentiful. The bed was very comfortable, there were only two pillows however and both were in need of replacement. There was a kettle and microwave in the room and teabags and sachets of coffee were provided but no creamer which I found strange. The gym was spacious but has no fixed or free weights and the cross trainer is in need of repair. The pool area was very clean and had plenty of furniture for guests to use and this included parasols. The pool bar was very clean and there was a good selection of drinks and a decent lunchtime menu. Breakfast was buffet style and available from 7am. There was a huge range of choice and of a high quality. I really enjoyed my stay and the hotel provided value for money.

Clare, 7-night trip

10/10 Exceptional

Oct 30, 2025

Zimmer gut, Personal sehe höflich.

Manuel, 1-night trip

2/10 Poor

Sep 16, 2025

Bad experience and a night mare

This Hotel was a very bad experience. It was not clean at all (especially my bed), it is badly managed, the air condition is not working properly, the shower was not working and many things more. Simply a very bad hotel and it should not carry the name Novotel.

Hubert, 2-night trip

4/10 Fair

Aug 30, 2025

1h pour faire le check-in......

Nous avons choisis cet hotel parce que nous avons l habitude du groupe Accor. À notre arrivée, on nous demande d attendre qu'on nous appele, après 45min d attente, toujours rien. Nous remarquons que des personnes a peine arrivées sont prise en charge et enregistrées. Nous décidons de nous manifester, et là plusieurs clients dans notre cas commencent à s'invectiver avec les personnes de l accueil. Je ne comprends pas pourquoi celà à pris 1h pour le check in, je n ai pas eu de reponse. Tous les jours les clients se sont plaint du service. C est dommage car l hotel est bien placé.

Mohamed, 6-night trip

8/10 Very good

Aug 28, 2025

Good but could be better

Was disappointed with the room as expected it to be more modern.

Iftakhar, 2-night trip

8/10 Very good

Aug 15, 2025

Check in was very very slow we had completed on line check in but had to do it all again and then told to sit down and wait for our name to be called it took 45mins to get the keys! The gym is just a few machines no weights and water broken. The breakfast and pool are perfect and pool staff very helpful. It’s a good location and room was clean although tired compared to pictures and air con could have been better - we had a lovely stay (once we had a key)

Natasha, 4-night trip

10/10 Exceptional

Aug 8, 2025

Great stay great location great price!

The hotel is in an excellent location and is a really good hotel for no more than three people per room maximum. As some of the reviews suggests the hotel does need some attention in terms of doors and decor however this is a very minor aesthetic issue which did not bother me in the slightest. The whole tell was very clean and each of the rooms has balcony access along with a microwave and fridge. The breakfast options consisted of croissants a variety of different types of bread, salads, limited cooked options, omelettes to order, and the usual continental breakfast options. This in my opinion was ample. There is a taxi stand across the road from the hotel where both standard taxis and grande taxis are available. Has a bit of advice look at the prices in the driver's windows which are set by the government/council so that they do not rip you off with inflated prices are specific times. The swimming pool facility in the hotel was amazing and super quiet from the hours of nine up until around 12 p.m. All in all a very comfortable stay with healthful stuff for a very good price and I would highly recommend this hotel to anyone as long as the small aesthetic elements do not bother you. I will be booking this again if I ever visit Marrakesh once again.

4-night trip

8/10 Very good

Jul 29, 2025

Staff were great and really helpful.

Sajeda, 2-night trip

10/10 Exceptional

Jul 22, 2025

Es buen lugar para hospedarse, solo que no estaban mis reservaciones y tuve que pagarlo y despues se arreglo y me regressron mi dinero

ROGELIO YAHIR, 2-night trip

2/10 Poor

Jun 21, 2025

Checking was horrible. The staff were unfriendly and slow to respond to minimum request such as bed sheets. There was no parking so I paid a guy outside and I found my car damage the next morning. The room was not set up for 3 as requested and had a horrible view. Overall the dirtiest and the worst hotel I’ve stayed in in my life including poorest countries I’ve visited in Africa and South America. I typically stay at Sofitel or Hyatt but was last minute stop. It looks like the hotel was no updated in 50 years.

Imad, 1-night trip

8/10 Very good

Jun 17, 2025

Was a good hotel. Breakfast was good and pool area nice. Staff were rude and uninterested.

Jaymie, 4-night trip

6/10 Good

Jun 3, 2025

Good location, pool was great, rooms dated and check in took a while be prepared to wait

warren, 4-night trip

6/10 Good

May 31, 2025

Personnel sympa a l'exception de la caution qu'on nous demande à notre grande surprise de 750€qui ont été preleves et qui n'ont pas été revirés sur notre compte car soi disant expedia ne les ont pas indemnisés!!!une h onte!!!!! Et a l'accueil précisément, le personnel ne vous donne pas ts les mêmes infos...Aisha a la

Samira, 6-night trip

10/10 Exceptional

May 7, 2025

A perfect place to stay while visiting Marrakech.

Robert, 2-night trip

Novotel Marrakech Hivernage

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