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Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

4.5 star property
Adults-only beachfront property with free water park, near Puerto Aventuras Marina

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Photo gallery for Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Terrace/patio
9 restaurants, breakfast, lunch, dinner served; international cuisine
Private beach, white sand, sun loungers, beach umbrellas
9 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
Escape to paradise at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, where luxurious amenities and endless activities await. Soak up the sun on the private beach or indulge in a rejuvenating massage at Rock Spa. With 9 restaurants serving international cuisine, free water park access, and a swim-up bar with live music vibes.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Free breakfast
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Nightclub
  • 2 outdoor tennis courts
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels

Feel at home (6)

  • Private hot tub
  • Separate bathtub and shower
  • Separate bedroom
  • Premium TV channels
  • Garden
  • Terrace
The current price is CNY3,243
CNY3,243 total
includes taxes & fees
Nov 17 - Nov 18

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Gold king bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold king bed

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
Hair dryer
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Platinum

Rock Suite Platinum | 1 bedroom, premium bedding, in-room safe, desk

Rock Suite Platinum

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
2 bedrooms
Premium bedding
  • 45 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Rock Royalty Level - Deluxe platinum, 1 king bed

1 bedroom, premium bedding, in-room safe, desk

Rock Royalty Level - Deluxe platinum, 1 king bed

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
Hair dryer
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim-up King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Swim-up King

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Soundproofed
Private pool
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Platinum Sky Terrace, one king bed

Deluxe Platinum Sky Terrace, one king bed | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Platinum Sky Terrace, one king bed

Highlights

Terrace
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
Hair dryer
  • 87 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold, two double beds

Deluxe Gold, two double beds | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold, two double beds

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Diamond, one king bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Diamond, one king bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
Hair dryer
  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

2 outdoor pools
Hard Rock Hotel Riviera Maya - All Inclusive
  • Pool
  • Spa
  • Airport transfer
  • Pet friendly
7.8 out of 10, Good, 1,003 reviews
The price is CNY3,121
CNY3,121 total
includes taxes & fees
Nov 17 - Nov 18
Hard Rock Hotel Riviera Maya - All Inclusive
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About the neighborhood

Map
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710

What's nearby

  • Kantenah Lagoon - 10 min walk - 0.8 km
  • Blu Riviera Maya - 19 min walk - 1.6 km
  • Puerto Aventuras Golf Club - 4 min drive - 2.9 km
  • Puerto Aventuras Marina - 5 min drive - 3.2 km
  • Dolphin Discovery - 7 min drive - 3.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive
  • Tulum Intl. Airport (TQO) - 84 min drive
  • Cozumel Intl. Airport (CZM) - 18.2 miles/29.3 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Bloved Restaurant & Lounge - ‬9 min drive
  • ‪Las Brisas - ‬9 min drive
  • ‪The Market - ‬11 min walk
  • ‪Faro Gastro Market - ‬5 min walk
  • ‪El Abuelo - ‬9 min drive

About this property

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers a private beach where you can enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 15-minute drive of Xplor Theme Park. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and hydrotherapy. Toro, one of 9 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this luxurious property include 7 bars/lounges, a nightclub, and a fitness center. Fellow travelers say great things about the helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Tennis

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

At a glance

DONE

Hotel size

    • 577 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 40 lbs per pet)*
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops
  • Swim-up bar
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • On a private beach
  • Tennis lessons
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Volleyball
  • Golf lessons
  • Ziplining
  • Karaoke
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • Adjacent to a golf course
  • 3 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Golf clubhouse on site
  • Nightclub
  • Hot tub
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Waterslide

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Balcony

Freshen up

  • Jetted bathtub
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Rock Spa has 50 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Toro - This restaurant specializes in international cuisine and serves lunch and dinner.
Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.
Le Petit Cochon - This restaurant specializes in French cuisine and serves dinner only.
Los Gallos - This restaurant specializes in Mexican cuisine.
Dive - This poolside bar serves light fare only.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 68 per person (roundtrip)

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Property Registration Number 008-007-000402

Also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Frequently asked questions

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offer free cancellation for a full refund?

Yes, Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yes, there are 3 outdoor pools.

Are pets allowed at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 40 lbs per pet. There's a charge of USD 150 per pet, per stay. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yes, an airport shuttle is available. The charge is USD 68 per person roundtrip.

What are the check-in and check-out times at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. Check-out time is noon.

Is there an onsite casino at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (21-min drive) is nearby.

What is there to do at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive and nearby?

Have fun with onsite activities such as ziplining, and improve your game on the tennis courts. Additional recreation onsite includes fitness classes, basketball, and Pilates. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 3 outdoor swimming pools. Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive also has 7 bars, a nightclub, and a private beach, as well as a waterslide, a fitness center, and private indoor hot tubs.

Are there restaurants at or near Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yes, there are 9 onsite restaurants, featuring international cuisine and poolside dining.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have rooms with private hot tubs?

Yes, each room has a private indoor hot tub and a jetted bathtub.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

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Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Reviews

Reviews

8.2

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Food
Service staff
Room
Restaurant
Adults
Entertainment
Beach
Family friendly
Trip
Children

What guests liked

  • Food was decent and dining experiences were enjoyable at the property's restaurants. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

I really enjoyed the adults only side and its exclusivity. I also enjoyed how close the adults only buildings were closed to the spa. In addition, I enjoyed the ability to book activities through the hotel without the fear of getting scammed. Lastly, all the staff was absolutely amazing. I truly would want to come back again and definitely recommend.
Alejandra, 4-night trip

8/10 Very good

Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Jamie, 4-night trip

6/10 Good

I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
Marlee, 3-night trip

10/10 Exceptional

Property was beautiful
Glenn, 4-night trip

8/10 Very good

different dining options. we were far from the main entertainment. building 1 all adults heaven. staff were great n very friendly!
Aileen Amiscosa De Las, 5-night trip

10/10 Exceptional

Best resort ever
Reese, 3-night trip

10/10 Exceptional

K
Dylan, 2-night trip

10/10 Exceptional

Great service and food
David, 5-night trip

10/10 Exceptional

STAFF WAS SUPER NICE AND PROFESSIONAL. DRINKS AT THE BAR WERE GREAT.
Ana Teresa, 7-night trip

10/10 Exceptional

Loved the upgrades made since I was there last.
Lori Marie, 5-night trip

10/10 Exceptional

The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
Lindsay, 6-night trip

10/10 Exceptional

Tried to get into a couple restaurants and could t get reservation during our week stay. More availability for restaurants.
Jeffery, 6-night trip

10/10 Exceptional

Good!
Alicja, 7-night trip

6/10 Good

Making dinner reservations was ridiculously difficult because they don’t tell you to add a zero to your booking number for the app! We were there five days and never got a reservation for a restaurant! Food was meh. Bread cheese and fruit were good. Room was beautiful.
Colleen, 5-night trip

8/10 Very good

The property shows age, for instance. The stairs leading to the roof were old, creaky, and warped. picture showed tub in room. tub was located on roof. not a large jacuzzies like pictured in add. The workers were great, Maria at afar was awesome
Jon, 11-night trip

2/10 Poor

Poor Service throughout
chris, 4-night trip

6/10 Good

Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️ But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!!
Lori, 6-night trip

4/10 Fair

1st be warned as soon as you enter the resort you will be escorted to the lobby where they will try to sell you time share and you will not be checked in until this happens We stayed at the heaven adults only side which was nice but there were zero activities going on at the pool, there is not adults only lobby so enjoy the kids running around the lobby. Also the majority of the guests are in the late stages of their life. If you want to have fun at the pool go somewhere else because the only other pools is hacienda azul where you can enjoy Kenya, and ping pong completions kids are also allowed at this pool so don’t hold your breath for adult fun. The employees are nice and accommodating The room was mediocre I upgraded to a rooftop room in which the hot tub had two temperatures scalding hot or freezing cold, the new tubs they put in are not wired to allow the jets to work. More on the room spent two days without power and no water intermittently. The adult side which is called heaven has zero bars with exception to the bar in the restaurant, also beware if you stay at heaven they will tell you only heaven guests can be over in the adults only pool by way of special bracelets, the fact is they let anyone from any level of stay partake in the heaven side of the property. 3 years ago this place was a great time and a ton of activities for adults. New ownership and it’s gone to the wayside. I will not return.
Chad, 8-night trip

10/10 Exceptional

Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Lura, 7-night trip

10/10 Exceptional

Amazing place
Cesar, 3-night trip

10/10 Exceptional

Animals around
Carmen, 4-night trip

10/10 Exceptional

Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
Cesar, 2-night trip

2/10 Poor

So many little inconveniences me & my family dealt with. We won’t be back.
Adrianna Noemi, 5-night trip

10/10 Exceptional

Quality dining. Great aesthetics. Friendly staff. Overall very happy with my visit.
Sonnie, 3-night trip

4/10 Fair

Decepcionante

Sinceramente tenía mejores expectativas, el hotel con falta de mantenimiento en general, el baño de nuestra habitación todo el tiempo tenía olor desagradable, en la alberca pisamos huesos de costillitas y estaba muy sucia, te llaman todo el tiempo a la habitación para decirte que tienes un beneficio y cupones, la persona que te ponen como supuesto anfitrión a ti llegada solo te busca para que pongas una buena reseña. Pero el colmo fue que al tercer día de nuestra estancia mi esposa se enfermó de gastroenteritis infecciosa por alimentos, la doctora del hotel no estaba y tuvimos que salir a buscar un médico, además de que el costo de la consulta en el hotel es de 3,500 pesos y los medicamentos tienes que salir a buscarlos porque ahí no tienen más que lo básico. Además de que como mi esposa no podía salir de la habitación llamamos para ver si podían llevarle caldo con verdura o algo que pudiera comer cuando al fin pudo hacerlo y no nos dieron opción de nada, así que nuevamente tuve que salir a comprar algo para que pudiera comer. De verdad muy decepcionados de la experiencia en el hotel. No quiero alargarme más pero definitivamente no lo podría recomendar.
Juan Carlos, 6-night trip