This is a difficult review to write because we LOVED our apartment! Until...
The location of the apartment cannot be beat! It is in the heart of Hilversum with church bells, shops, restaurants all within a minute's walk. No cars are allowed on the Kerkstraat. The restaurant across the street has a large area of outdoor tables/chairs for meals/coffee/wine at most times of the day. It created a wonderful atmosphere of local hospitality!
Problem: it is listed under "Hotels.com," but it was an Airbnb. We were told that we would have housekeeping on Wednesday if our stay was more than 7 days. We left for our day's activities on the Wednesday (we had checked in on the Saturday before), fully expecting the rooms to be cleaned and fresh linens/towels provided.
This did not happen! When I contacted the management, they said, "You have to have stayed for over one week. At THAT point, the following Wednesday is when you receive housekeeping!" Ridiculous! We each had one bath towel and a hand towel to last for our 8-day stay! We asked about receiving more coffee pods, toilet paper; paper towels. The reply was that these were simply a courtesy and we were responsible for purchasing more. We had to buy these PLUS detergent since we washed our own towels. We reported that the oven in my sister's adjacent was not working. This was never addressed.
So, if want to experience Hilversum at its finest, stay here. But, do NOT expect any kind of hotel experience. Very disappointing service.
