Our stay was ok. Nearly all staff could converse in English. We were surprised by the following - needing to pay 1000won for toothbrush w/ toothpaste, single ply toilet paper, wooden blinds installed outside the toilet window looking into the room which cannot be controlled by the person in the toilet. Lights leakage from toilet disturbs people sleeping next to the blinds and the thunderous toilet (think airplane toilet) which auto flushes after each use so it will probably wake up the entire world at night.