We paid for a ‘deluxe room’ which included a queen bed which we needed because of shoulder issues.
However, it was just a normal double which was not big enough and when we mentioned this, they offered to move us the following day at a time we were not going to be in.
Also, the room was filthy. There was dust everywhere, the desk was covered in dirt and grime and the whole room, sold as ‘deluxe’ was far from that.
In fact, it was shabby and grubby and not what I expected.
The guy on reception was very nice - but for the most part I did not see anyone on reception.