This apartment features a rooftop terrace and puts you just a 5-minute drive from Tulum National Park. You can get a workout in at the 24-hour fitness center or take a dip in the outdoor pool. The property features a kitchen, a balcony, and a flat-screen TV.
This apartment features a rooftop terrace and puts you just a 5-minute drive from Tulum National Park. You can get a workout in at the 24-hour fitness center or take a dip in the outdoor pool. The property features a kitchen, a balcony, and a flat-screen TV.
At a glance
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Property size
3 apartments
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Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
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Special check-in instructions
The front desk is open daily from 9:00 AM - 6:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
PETS
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING
Parking
Free uncovered onsite self parking
VPN_KEY
Other information
Smoke-free property
Property amenities
Pool/Spa
Outdoor pool
Internet
Free WiFi, with speed of 50+ Mbps
Parking and transportation
Free uncovered self parking on site
Kitchen
Refrigerator (full size)
Stovetop
Microwave
Blender
Cookware/dishes/utensils
Griddle
Coffee/tea maker
Freezer
Dining
Dining table
Bedrooms
Bed sheets provided
Bathrooms
Shower
Soap
Towels provided
Shampoo
Hair dryer
Toilet paper
Entertainment
40-inch flat-screen TV with digital service
Outdoor areas
Balcony
Rooftop terrace
Comfort
Air conditioning
Pets
No pets allowed
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevators
Wheelchair accessible (with limits)
Smoke-free property
Services and conveniences
Concierge services
Safe
Communal living room
Front desk (limited hours)
Location highlights
In the city center
In the entertainment district
In a village
Things to do
24-hour fitness center
Fitness facilities nearby (free access)
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
3 rooms
Fees & policies
Refundable deposits
A damage deposit of USD 100 will be collected before check-in
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard
Also known as
Palais Aldea Zama Tulum by Casago Tulum
Palais Aldea Zama Tulum by Casago Apartment
Palais Aldea Zama Tulum by Casago Apartment Tulum
Frequently asked questions
Does Palais Aldea Zama Tulum by Casago offer free cancellation for a full refund?
Yes, Palais Aldea Zama Tulum by Casago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at this apartment?
Yes, there's an outdoor pool.
Are pets allowed at this apartment?
Sorry, pets aren't allowed.
Is parking offered on site at this apartment?
Yes, there's free self parking.
What are the check-in and check-out times at this apartment?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Palais Aldea Zama Tulum by Casago and nearby?
Palais Aldea Zama Tulum by Casago has an outdoor pool and a 24-hour fitness center.
Does Palais Aldea Zama Tulum by Casago have a kitchen or kitchenette?
Yes, there is a kitchen which also includes a blender, a coffee maker, and a griddle.
Does Palais Aldea Zama Tulum by Casago have any outdoor private spaces?
Yes, each apartment features a balcony.
What's the area around Palais Aldea Zama Tulum by Casago like?
Palais Aldea Zama Tulum by Casago is in Zama, a short 5-minute walk from Jaguar Park and 4 minutes' walk from Hunab Lifestyle Center.
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Reviews
Palais Aldea Zama Tulum by Casago Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.0
Cleanliness
7.8
Amenities
9.2
Property conditions & facilities
Reviews
Verified
8/10 Very good
Feb 26, 2026
Courteous staff, clean amenities and room. Close to everything.
Heather
Heather, 2-night trip
Verified
10/10 Exceptional
Jan 19, 2026
Everything was good and easy going !
othmane
othmane, 2-night trip
Verified
2/10 Poor
Feb 1, 2026
Hotel is still being built as well as area so still has few years until completion. Room was nice but awful sulfur sewage smell coming from bathroom which made it unbearable to be in the room. Much better options in the area at same exact price if not better.
Javier
Javier, 1-night trip
Verified
10/10 Exceptional
Feb 5, 2026
it's actually is a condominium unit or timeshare. The registration process was a little complicated but the property itself is beautiful. The roof top pool was a nice treat. There's construction going on next-door but it's not very intrusive. Be wary of the route that Google Maps gives you to get to the Hotel. One goes through some questionable neighborhoods with dirt streets, the other is very direct.
randy
randy, 1-night trip
Verified
10/10 Exceptional
Feb 5, 2026
Habitaciones muy equipadas
Angel
Angel, 4-night trip
Verified
8/10 Very good
Apr 17, 2025
El edificio y el departamento están bastante bien, si bien el ascensor no funcionaba el resto estaba en buenas condiciones. El principal problema es que la calle está rota por y hay construcciones alrededor de la propiedad, el camino es de tierra y piedras y hay basura.