I had stayed at Radon Plaza in the past, and since I had an early morning flight from Sarajevo International Airport, I opted to stay at Radon Plaza again. The reservation was booked via Hotels.com. Unfortunately, the young gentleman at the front desk could not locate the reservation and asked me to wait in the lobby despite me showing the reservation confirmation and the charge. After waiting for an hour, I asked him to double-check the reservation which had still not come through. He said he couldn't contact Hotels.com through their phone line. In the end, I contacted Hotels.com and asked them to call Radon Plaza reception and sort out the reservation. As someone who paid for my reservation and had previously stayed at Radon Plaza, I felt that I was not treated fairly. A customer should not be forced to wait for an hour and be expected to resolve the problem on their own.