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SUNRISE Crystal Bay Resort - Grand Select

5.0 star property
Luxury beachfront resort with spa, near Senzo Mall

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Photo gallery for SUNRISE Crystal Bay Resort - Grand Select

Relax by the pool, surrounded by a serene tree and a bridge connecting the property.
Enjoy a restful stay in this stylish room with two single beds, a flat-screen TV, and a desk for work or relaxation.
Relax on the rooftop deck with a hot tub, lounge chairs, and a covered area offering shade, taking in the views of the body of water and distant cityscape.
Private beach, sun loungers, beach umbrellas, beach towels
Relax in this stylish room with a sofa, flat-screen TV, and kitchenette.
At SUNRISE Crystal Bay Resort - Grand Select, you can indulge in a free breakfast buffet and enjoy beachfront dining with stunning views. With 6 on-site restaurants, multiple pools, a swim-up bar and windsurfing opportunities nearby – this resort offers an unforgettable experience. Past guests rave about the helpful staff.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Airport transfer
  • Pool
  • Connecting rooms available
  • Free breakfast
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 6 restaurants and 9 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
The current price is CNY1,515
CNY1,954 total
includes taxes & fees
Aug 15 - Aug 16

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Executive Jacuzzi Suite (Posh Club)

Relax in a spacious room with a sofa, armchairs, and a flat-screen TV. Enjoy a balcony with a view of palm trees and a kitchenette with a coffee machine.

Executive Jacuzzi Suite (Posh Club)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 90 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Room

Relax in a spacious room with a large bed, bedside table, and desk area.

Superior Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 35 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Suite, Partial Sea View

Relax in a serene space with plush sofas and a geometric-patterned rug.

Family Suite, Partial Sea View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 44 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Jacuzzi Suite, Sea view (Posh Club)

Relax in a spacious room with a large bed, flat-screen TV, and comfortable seating area.

Jacuzzi Suite, Sea view (Posh Club)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 100 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Presidential Suite (Posh Club)

Relax in a spacious room with a large bed, geometric-patterned rug, and a sliding door leading to an outdoor area with a view.

Presidential Suite (Posh Club)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Room, Pool or Partial Sea View

Relax in a spacious room with a large bed, two bedside tables, and a seating area.

Deluxe Room, Pool or Partial Sea View

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 42 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Swim UP Room

Relax in a spacious room with a large bed, desk, and balcony access.

Deluxe Swim UP Room

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Royal Suite, Sea View (Posh Club)

Relax in a calm and inviting space with a large window offering views of the outdoor area and a sliding glass door leading to a balcony.

Royal Suite, Sea View (Posh Club)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 123 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Pool Suite, Sea View (Posh Club)

Relax by the pool surrounded by a herringbone deck and lounge chairs.

Pool Suite, Sea View (Posh Club)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 95 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Swim Up Suite (Posh Club)

Relax in a stylish room with a large bed, comfortable seating area, and ample storage space.

Junior Swim Up Suite (Posh Club)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Swim UP Suite (Posh Club)

Relax in this serene hotel room with a large bed and access to a poolside outdoor area.

Family Swim UP Suite (Posh Club)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 54 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Sea View

Relax in a spacious room with a large bed, desk, and sliding door leading to an outdoor area with a patio.

Junior Suite, Sea View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 44 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Crystal Jacuzzi Suite (Posh Club)

Relax in a stylish space with a sofa, armchairs, and dining table, plus a balcony with a view.

Crystal Jacuzzi Suite (Posh Club)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 120 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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The price is CNY1,731
CNY2,232 total
includes taxes & fees
Aug 16 - Aug 17
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About the neighborhood

Map
KM 19 Hurghada-Safaga Road, Hurghada, Red Sea Governorate

What's nearby

  • Senzo Mall - 9 min walk - 0.8 km
  • Desert Rose Aqua Park - 14 min walk - 1.2 km
  • Hurghada Grand Aquarium - 4 min drive - 4.2 km
  • Marina Hurghada - 18 min drive - 18.8 km
  • Hurghada City Center - 21 min drive - 21.5 km

Getting around

  • Hurghada Intl. Airport (HRG) - 16 min drive
  • Airport shuttle (surcharge)
  • Area shuttle

Restaurants

  • ‪بيتزا هت - ‬18 min walk
  • ‪ماكدونالدز - ‬5 min drive
  • ‪دجاج كنتاكى - ‬5 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Terrace - ‬6 min walk

About this property

SUNRISE Crystal Bay Resort - Grand Select

Placing you within a 10-minute walk of Red Sea, SUNRISE Crystal Bay Resort - Grand Select offers a private beach where you can enjoy beach umbrellas, volleyball, and beachside drinks. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and body scrubs. The Gallery, one of 6 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious resort include 9 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers like the helpful staff and overall property condition.

All inclusive

All-inclusive room rates at SUNRISE Crystal Bay Resort - Grand Select are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
In-room minibar (non-alcoholic beverages included)

Land activities

Soccer
Tennis

Lessons/classes/games

Aerobics
Yoga

Languages

Arabic, Dutch, English, French, German, Russian

More about this property

VISIBILITY

At a glance

Hotel size

    • 364 units
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)

Parking

    • Onsite parking limited

Transfers

    • Airport shuttle (available 24 hours)*

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 6 restaurants
  • 9 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Shopping
  • Pool table
  • Table tennis
  • Boat tours nearby

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1992
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • 3 outdoor pools
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Art Deco architecture

Accessibility

  • Elevator
ROOM

Room amenities

Be entertained

  • 40-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Individually furnished and decorated

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi (speed of 25+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
STAR_OUTLINE

Special features

Spa

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna and Turkish bath/hammam. Guests under 16 years old are not allowed in the spa.

Dining

The Gallery - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Manohar - This restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.
Elia - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Felucca - This beachfront seafood restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.
Dalila - Overlooking the ocean, this restaurant specializes in local cuisine and serves dinner only. Reservations are required. Open daily.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • New Year's Eve (December 31) Gala Dinner per adult: USD 0
  • New Year's Eve (December 31) Gala Dinner per child: USD 110 (from 4 to 11 years old)

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 20 per vehicle (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 5:00 PM
  • Children under 11 years old are not allowed in the fitness facility without adult supervision
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

SUNRISE Crystal
SUNRISE Crystal Bay Resort
SUNRISE Grand Select Crystal Bay
SUNRISE Grand Select Crystal Bay Hurghada
SUNRISE Crystal Bay Resort Hurghada
SUNRISE Grand Select Crystal Bay Resort Hurghada
SUNRISE Select Crystal Bay Resort
SUNRISE Crystal Bay Hurghada
SUNRISE Crystal Bay
SUNRISE Grand Select Crystal Bay Resort
Sunrise Crystal Grand Select
SUNRISE Crystal Bay Resort - Grand Select Resort
SUNRISE Crystal Bay Resort - Grand Select Hurghada
SUNRISE Crystal Bay Resort - Grand Select Resort Hurghada
HELP_OUTLINE

Frequently asked questions

Does SUNRISE Crystal Bay Resort - Grand Select offer free cancellation for a full refund?

Yes, SUNRISE Crystal Bay Resort - Grand Select does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at SUNRISE Crystal Bay Resort - Grand Select?

Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 5:00 PM.

Are pets allowed at SUNRISE Crystal Bay Resort - Grand Select?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at SUNRISE Crystal Bay Resort - Grand Select?

Yes. Parking spots may be limited.

Is airport shuttle service offered by SUNRISE Crystal Bay Resort - Grand Select?

Yes, an airport shuttle is available. The charge is USD 20 per vehicle one way.

What are the check-in and check-out times at SUNRISE Crystal Bay Resort - Grand Select?

Check-in start time: 2 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at SUNRISE Crystal Bay Resort - Grand Select and nearby?

Have fun with onsite activities like windsurfing, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 3 outdoor swimming pools. SUNRISE Crystal Bay Resort - Grand Select also has 9 bars, a private beach, and a sauna, as well as a steam room and a garden.

Are there restaurants at or near SUNRISE Crystal Bay Resort - Grand Select?

Yes, there are 6 onsite restaurants, featuring beachfront dining, international cuisine, and ocean views.

Does SUNRISE Crystal Bay Resort - Grand Select have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around SUNRISE Crystal Bay Resort - Grand Select like?

SUNRISE Crystal Bay Resort - Grand Select is a short 10-minute walk from Red Sea and 17 minutes' walk from Senzo Mall.

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SUNRISE Crystal Bay Resort - Grand Select Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Food
Room
Restaurant
Beach
Service staff
Indian restaurant
Recreation
Drinks
Entertainment
Ambience

What guests liked

  • The beach was cool and clean with a variety of activities and delicious snacks available. (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Top!
Simon, 7-night trip

10/10 Excellent

Outstanding hotel with amazing staff.
Mark, 7-night trip

10/10 Excellent

The resort is amazing, I have been several times but there was an issue with the booking we were unable to resolve. Staff said it was due to the booking made via expedia
Bimla, 7-night trip

8/10 Good

The a la carte restaurants don’t quite deliver on what i would call 5* dining
Wesley, 7-night trip

10/10 Excellent

Great Food, Great Staff & Great Beach - Exactly what you Need for a nice calm week off
Christian, 8-night trip

6/10 Okay

Disappointing, does not feel like 5 star Check in-long and stressful Housekeeping- bedding not getting changed leading to allergies/skin reactions/unable to sleep due to itching Main restaurant-nice food but repetitive Entertainment-lacking in evening Pool bar- helpful & friendly staff Quite hotel, nice grounds, plenty of sun beds Lack of shade in hot weather Would not visit again
Firdaus, 14-night trip

10/10 Excellent

⭐️⭐️⭐️⭐️⭐️ Best Resort in Hurghada Without a Doubt Sunrise Crystal Bay is hands down the best resort I’ve ever stayed at in Hurghada. From the moment we arrived, everything was top-notch. The resort is beautiful, well-maintained, and offers a true luxury experience from start to finish. If you’re planning to stay here, I highly recommend booking in the Posh Club. It takes your entire experience to another level. Exclusive areas, premium service, total relaxation. It made our trip unforgettable. What really made the stay special was the service. Huge shoutout to Hussien. This man genuinely cares. He looked after me and my family like royalty and made sure everything was perfect. He’s professional, kind, and on top of every little detail. Hussien is simply the best of the best. If you’re thinking about booking Sunrise Crystal Bay, do it. You’ll be glad you did. Already counting down the days until we return. Five stars all the way.
murad, 3-night trip

10/10 Excellent

An excellent and memorable holiday. The hotel was great and the staff were exceptionally attentive and accommodating. We had access to the posh club which has a 24 hour butler.
Sri, 6-night trip

8/10 Good

Very good place to stay
samer, 4-night trip

10/10 Excellent

The place is impressive. The best resort I have ever visited. Very clean, with many choices in food and drinks. What makes this place special is its people, a big thank you for the perfect hospitality to Mado, Jimmy, Cooper and Crush from animation team also Aziz from Housekeeping management team. Of course I'll be back next year.
Antreas, 14-night trip

10/10 Excellent

Listen, this resort is amazing!!! We were sooo impressed with everything. The food options and the quality of the food is phenomenal and there is always something you will find to enjoy. The only thing we weren’t crazy about was the far walk from our room. Which was completely our fault because we chose sea side view and it was an AMAZING view but it was so far from the lobby and restaurant etc but apart from that, the experience here was perfect. We will definitely come back soon. Thanks for an unforgettable experience!
Chelsea, 7-night trip

10/10 Excellent

Great hotel, staff was amazing they went above and beyond to make our stay exceptional. Food was so delicious and so many varieties. Zachariah the assistant front desk manager provided a great customer service, the chef on the grill station, the housekeeping manager,Adam in the restaurant and the beach team were so friendly and helpful. Highly recommend and we will be back again.
Mary, 4-night trip

10/10 Excellent

We stayed 5 nights in June! Everything was perfect. Rooms and all other amenities were clean and top. The only negative was price of hotel taxi and spa! Other than that was relaxing and quit. Beach clean and sandy. We felt like home even they provided us with lunch box at travel day!! Special thanks to sayed from room service!! He was the best! We will come back for sure.
khaled, 5-night trip

10/10 Excellent

Super
Asim, 6-night trip

8/10 Good

Definitely a good hotel for families

The hotel was nice - rooms were basic but the amenities were good. I liked the variety of food available which always tasted fresh. Sometimes felt the food was similar between restaurants. The kids areas need more work and more things available as the play area is outdoors and very basic and some of the events are in the evening when kids are asleep.
Mohammed, 7-night trip

10/10 Excellent

Friendly staff. All inclusive food is great, big rooms very clean. Pretty environment nice pool area nice beach (with saftey net to prevent bigger fish and jelly fish to enter the lagoon.) nice shisha bar (not all inclusive but very worth the money!) souvenir shop. childfriendly animators. it was my second stay at this hotel and i recommend highly.
Sandro Andreas, 8-night trip

8/10 Good

All good. Nothing to complain.
Ayda, 9-night trip

8/10 Good

We stayed for 10 days in one of their Junior suites, and while we had a great time, I'm not sure I would rate Crystal Bay as a 5 star hotel. It is however definitely a very good 4 . The hotel has a very large footprint so if you're situated down near the lagoon (as we were) then it can be a bit of a hike to get to the main part of the hotel. The flip side of this is though that the hotel doesn't feel crowded and getting things like loungers or a drink is no problem at all. There is genuinely nothing majorly negative I can say about this hotel, the staff are amazing (shout out to Sameh at the Oasis beach bar), the grounds are immaculate, and the food in the a la carte restaurants is fantastic (Try the Kashmiri Lamb Rogan Josh at Manohar!!!). If I had to mark it down it would be based on the consistency between bars/restaurants i.e. a coffee or drink in one bar can be quite different to the next bar. Also, the people trying to sell you spa or beauty treatments while you are just lying by the beach is quite annoying (we had 4 approaches on our first morning), although we did discover you can grab a red flag from the towel station to combat this.
Crawford, 10-night trip

10/10 Excellent

So far as the hotel is concerned I do not have a single complaint about. The rooms and public areas were clean and well tended, the gardens are a delight. All the staff we encountered were very friendly and bent over backwards to provide excellent service. A special shout out to Romel in Yades - though there were many others whose names I did not get; he served us every breakfast and lunch. We also had massages in the Spa which were excellent. The only area of concern was in respect of the beauty salon, we were offered and accepted on my part 2 x facials and 2 x manicure my partner also had a 2 x pedicure. He was reasonably happy with his pedicure, but the manicure and facial fell well short of what I would expect. Facial - no cleanse at start just 3 consecutive masks; each wiped off which a damp sponge not properly cleansed and lastly a lick of moisturiser whole time 23 minutes- usual time one hour, Manicure no finger soak no hand massage, poor filing of the nails used a sawing motions when it should be one way rough and hurried treatment of cuticle, but worst of all the clippers etc were not sterilised between customers. Total time 17 minutes usual time one hour. As the deal included two I went back to see if that had been a bad day - but know just even quicker and new clear nail polish was applied over old instead of removing it. I doubt any of the staff are professionally trained.
Josephine, 7-night trip

10/10 Excellent

Amazing staff and junior suit room seaview

Our stay was perfect. All the staff was super friendly and helpful. The a la carte restaurant Mangal was the best highlight for our evenings. Thanks to chef Mohammed Ibrahim and all the staff there. All the other a la carte restaurants are bad, but staff is trying their best to make you enjoy your meals. The staff deserves the best rating for this review I am writing they made our stay much better then expected. The junior suite with seaview is amazing I recommend this room. The main restaurant only the breakfast is perfect, the lunch, dinner is very bad. Best to eat snacks at Yades at the beach. The Oasis beach bar Mohammed Derar is super super nice great service. Really all of the staff deserves a big appreciation. The animation team is sleeping need some training and experience. The shows are super short and very boring. There is no music in the beach only 3 songs for the whole day.
Angela, 6-night trip

10/10 Excellent

bestes Hotel, super Service :-) immer wieder. war mein 3 Aufenthalt
Dirk, 7-night trip

10/10 Excellent

Muhammed, 5-night trip

8/10 Good

Wunderschöne Anlage mit großem Potenzial – fast perfekt!Wir haben einige wundervolle Tage im SUNRISE Crystal Bay Resort -Grand Select- verbracht. Die Anlage ist großzügig, sehr gepflegt und einfach traumhaft schön gestaltet – ein echter Ort zum Wohlfühlen.Das höhere Management und besonders unsere persönliche Betreuerin Hager verdienen ein großes Lob: Sie ist ein wahrer Engel auf Erden! Mit ihrer warmherzigen Art und ihrem Engagement hat sie wirklich versucht, all unsere Wünsche zu erfüllen. Das hat unseren Aufenthalt noch besonderer gemacht. Vielen Dank! Wir waren als Posh-Up Gäste mit besonderen Leistungen im Hotel, ich war mit meinen zwei erwachsenen Kindern dort – einer davon ist ein junger Mensch mit Down-Syndrom. Insgesamt hatten wir eine schöne Zeit, aber leider möchten wir auch einen Punkt ansprechen, der uns etwas enttäuscht hat:Der Service durch einige Kellner in allen Bereichen (Restaurant, Bars, Strand etc.) war leider nicht auf dem Niveau, das wir bei einem Hotel dieser Klasse erwartet hätten. Wir fühlten uns häufig übersehen oder nicht willkommen – was uns verwundert hat, da wir stets freundlich, respektvoll und offen aufgetreten sind. Es ist schwer zu sagen, ob es sich um ein grundsätzliches Problem handelte oder ob es nur unsere persönliche Erfahrung war. Auffällig war, dass einige Servicekräfte überfordert und sehr gestresst wirkten.Trotzdem: Die positiven Eindrücke überwiegen – insbesondere durch das Engagement des oberen Personals und das tollen Ambiente.
Semra, 7-night trip

10/10 Excellent

Leigh, 7-night trip

10/10 Excellent

Essen war top, Personal sehr freundlich. Zimmer sehr groß… gerne wieder
9-night trip