The check in was fine. It is not a good neighbourhood but the pictures looked ok. The room they put me in did not have a working keycard lock - you didn't need a key to enter at all! The bar lock on the inside had also been partially removed. When I went to the desk to explain this as a problem, I was told by Sam that "no one will go in your room if you are in there". I should never have had to explain why I was uncomfortable with this! I had to request another room, and was told only if I hadn't slept in the bed yet. Again, safety is your first priority, people! It doesn't matter if I slept in the bed (I hadn't) if the door won't lock! The second room had no working AC during a heat wave, had no soaps and had no towels in the room. I settled as it had a working lock. Both rooms had peeling paint, hair on the floor and shower walls, dirt on the floors, and I was very uncomfortable. This is absolutely false advertising and I would absolutely not recommend it to anyone. Expedia should not be allowing them to use their services, this should absolutely not be acceptable. The hotel refused a refund, so they obviously do not care about their guests.
