First time in Belgrade, the staff were very helpful and very friendly. I would recommend you make sure you stay in the main hotel not the annex which this site directed me too and i had booked. I was advised by family who were already in Belgrade and went to see the hotel to change rooms. I then had to contact the hotel for an upgrade which they gladly did and were very helpful. So beware the cheaper rooms will be in the annex and that area is not as good as the Hotel area. I am not saying the annex is bad, its just further away and not as good. The area has good transport links, the staff are very helpful, generous with their time and do their very best to make your stay comfortable. Breakfast is good and has choice. I would recommend to anyone staying in Belgrade.