Check in was easy and the staff was extremely nice, room was decently clean and the price was fair for what it was. They have a smoking section and a non smoking section. There is a gas station across the street if you are hungry at night or need to stop and fill up the tank. It is within walking distance of the local main street shops and also the public library. Its right next door to the Massena Police department. The parking lot was the biggest issue of the stay. It felt very claustrophobic and had some bad spots with ruts and potholes. We used the side/back entrance, it was torrential raining the night we stopped. The entire entrance was blocked off by a huge lake of a puddle and we had to avoid it as best as we could to get to the door. There was no breakfast included. It would have made the stay even better if it was, especially with their cozy lobby. It would do well to have a breakfast nook there. I would have loved to sit by the fire hearth and read a book and sip my morning brew. Overall I would give it a solid 3/5. It was alright but there could be room for improvements!
Jennelle
Jennelle,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 11 日
David
David,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 11 日
Was very comfortable
David
David,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 11 月 3 日
Joel
Joel,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 2 日
Room was dirty, falling apart. Wallpaper literally coming off the walls. Exterior was so poorly lit i wasnt sure it was open. Was glad the elevator made--seemed touch and go. Coffee bar had a bucket to carch drips. Completely unsanitary. Terrible
Claudine
Claudine,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 11 月 2 日
Amy
Amy,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 31 日
Destiny
Destiny,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 10 月 30 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 26 日
Sold me a spa room. Had a jet tub.. room did not match the pictures.. didn't clean room between days
Edward
Edward,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 26 日
Antiques in lobby are impressive. It is a very Comfortable place.
Gretchen
Gretchen,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 10 月 20 日
Visiting relatives. It was fine. However, I can tell the whole community is struggling. I pray for Massena.
Marilyn
Marilyn,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 20 日
Need better option for coffee- morning pastry etc as no continental breakfast- the entrance looks tired if no longer Quality Inn get rid of old mat at entrance that says Quality Inn - brighten up the overhang at entrance with lights around the top of it - perhaps paint it a lighter color - paint the support poles- chipped peeling- replace broken tiles out front- inside hotel is quite beautiful- how about a coffee shop in the closed restaurant - the hotel is and could be and should be a wonderful center of town business- spruce it up- advertise better- staff was great !
Darlene
Darlene,1 晚浪漫旅行
Travelocity真实住客点评
6/10 好
2025 年 10 月 19 日
Lorraine
Lorraine,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 10 月 17 日
Clean and comfy
bryan
bryan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 13 日
If only the rest of the hotel matched the first impression of the rather splendid lobby.
Unfortunately the new management/owners seem to have bitten off more than they can chew so we have this once grand hotel in a town that seems to be dying on its feet providing perfectly adequate accommodation - but no more.
P.
P.,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 12 日
YVONNE
YVONNE,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 12 日
They did not serve any type of breakfest restrant in hotel was closed, bed was supposed to be a Queen but it was a full, air conditioner did not work room stayed at 76% all day and night
Gordon
Gordon,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 8 日
Staff super friendly and helpful with recommendations.
Kathleen
Kathleen,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 6 日
Great value for the price
Staff at check in was wonderful and very helpful. The hotel was clean and affordable. Would definitely stay again...
Rocco
Rocco,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 6 日
It was amazing except for parking. Stairs and long walk made my mobility issues a problem