Although the hotel is a little older, it is comfortable and clean. The staff are reasonably friendly, but I rated the hotel lower on service because of the check-in experience. I was traveling with a colleague who had booked directly with the hotel. She and I both requested early check-in. I was told my room was not ready and that they would contact me when it was available. She was allowed access to her room right away. No one contacted me, and it really felt like they disliked that I had booked through this site. I felt very dismissed and ignored, compared to others checking in around me. If they don't want to work with third party vendors, then they really should not offer rooms through those vendors.