Montigo Resorts, Somerset

Shepton Mallet hotel with spa and restaurant

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Dates

June 2026

July 2026

Couples treatment rooms, sauna, hot tub, steam room, body treatments - Montigo Resorts, Somerset (Shepton Mallet)

Hypo-allergenic bedding, in-room safe, individually decorated - Montigo Resorts, Somerset (Shepton Mallet)

Exterior - Montigo Resorts, Somerset (Shepton Mallet)

Front of property - Montigo Resorts, Somerset (Shepton Mallet)

In the heart of Somerset’s historical district, Montigo Resorts offers a tranquil retreat. Relax with a body scrub or massage at Charlton House Spa, unwind in the steam room or sauna, and enjoy continental breakfast. With free WiFi and helpful staff praised by guests, this upscale hotel has all you need for an unforgettable stay.

VIP Access

Very good

Popular amenities

Airport transfer
Pet friendly
Free parking
Free WiFi
Restaurant

Main amenities (12)

Daily housekeeping
Restaurant and bar/lounge
Full-service spa
Breakfast available
Health club
Sauna
Steam room
Hot tub
24-hour room service
Massage/treatment rooms
Conference center
Business center

Feel at home (6)

Refrigerator
Private bathroom
Television
Garden
Terrace
Daily housekeeping

CNY1,411 total

includes taxes & fees

Jun 9 - Jun 10

Room options

Check availability for these dates

Tonight

May 19 - May 20

Tomorrow

May 20 - May 21

Classic Deluxe Garden View

Very good

1 bedroom
Sleeps 2
1 Double Bed

Deluxe Twin

Exceptional

1 bedroom
Sleeps 2
1 Double Bed OR 2 Twin Beds

Deluxe

Very good

1 bedroom
Sleeps 2
1 Double Bed

Deluxe with Garden View

Exceptional

1 bedroom
Sleeps 2
1 Double Bed

Deluxe with Balcony

Excellent

1 bedroom
Sleeps 2
1 Double Bed

Junior Suite with Terrace

Exceptional

1 bedroom
Sleeps 2
1 King Bed

Two Bedrooms Suite

1 bedroom
Sleeps 4
1 Double Bed and 2 Twin Beds

Country Cottage Private Garden & Bathtub

1 bedroom
Sleeps 2
1 King Bed

Junior Suite with Fireplace

Garden view
1 bedroom
Sleeps 2
1 Double Bed

Premium Deluxe

1 bedroom
Sleeps 2
1 King Bed

Premium Deluxe with Patio

1 bedroom
Sleeps 2
1 Double Bed

Premium Deluxe with Garden

Garden view
1 bedroom
Sleeps 2
1 King Bed

Spa Duplex

Sleeps 2
1 Double Bed

Somerset Suite

1 bedroom
Sleeps 2
1 King Bed

Modern Suite

1 bedroom
Sleeps 2
1 King Bed

Garden Lodge

1 bedroom
Sleeps 2
1 King Bed

Similar properties

Pool
Spa
Pet friendly
Free parking

CNY890 total

includes taxes & fees

Jun 7 - Jun 8

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About the neighborhood

near Glastonbury, Shepton Mallet, England, BA4 4PR

What's nearby

Kilver Court - 15 min walk - 1.3 km
Royal Bath and West Showground - 7 min drive - 7.1 km
Wells Cathedral - 18 min drive - 21.2 km
Cheddar Gorge - 28 min drive - 33.4 km
Longleat Safari and Adventure Park - 29 min drive - 31.8 km

Getting around

Bristol International Airport (BRS) - 41 min drive
Castle Cary Station - 10 min drive
Bruton Station - 20 min drive
Frome Station - 20 min drive
Airport shuttle (surcharge)

Restaurants

‪The Cheeky Bean - ‬3 min drive
‪The Thatched Cottage Inn - ‬4 min walk
‪Costa Coffee - ‬3 min drive
‪Whitstone's - ‬10 min walk
‪Meal Machine - ‬8 min walk

About this property

Montigo Resorts, Somerset

Located near a train station, Montigo Resorts, Somerset is a great choice for a stay in Shepton Mallet. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps, or facials. A bar/lounge, a health club, and a fitness center are other highlights. Fellow travelers love the helpful staff.

At a glance

Hotel size

- 28 rooms
- Arranged over 3 floors

Arriving/Leaving

- Check-in start time: 3 PM; Check-in end time: anytime
- Contactless check-in available
- Check-out time is 11 AM
- Contactless check-out available

Special check-in instructions

- This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required

Children

- No cribs (infant beds)

Pets

- Pets allowed*
- Service animals welcome
- Food and water bowls available
- Pet grooming services offered

Internet

- Free WiFi in public areas
- Free WiFi in rooms (speed: 50+ Mbps)

Parking

- Free onsite self parking

Transfers

- Airport shuttle on request (during limited hours)*

Other information

- Designated smoking areas

Property amenities

Food and drink

Continental breakfast (surcharge) 7:00 AM–9:30 AM on weekdays and 8:00 AM–10:30 AM on weekends
Restaurant
Bar/lounge
Private picnics
24-hour room service

Traveling with children

Children's menu

What to do

Fitness classes
Yoga classes

Working away

Business center
Meeting room
Coworking spaces
Conference center

Services

24-hour front desk
Laundry service
Free newspapers in lobby
Wedding services
Bike storage
Romance packages

Facilities

Safe-deposit box at front desk
Garden
Terrace
Health club
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Steam room
Reception hall

Accessibility

Wheelchair accessible

Room amenities

Be entertained

DVD player
Smart television

Home comfort

Heating
Coffee/tea maker
Bathrobes
Iron/ironing board

Sleep well

Hypo-allergenic bedding
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided

What to enjoy

Individually furnished and decorated

Freshen up

Private bathroom
Bathtub or shower
Free toiletries
Hair dryer
Towels

Stay connected

Desk
Free WiFi (speed of 50+ Mbps)

Food and drink

Refrigerator
Free bottled water

More

Daily housekeeping
In-room safe

Special features

Spa

Charlton House Spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Onsite venue - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

Continental breakfast is offered for an extra charge of approximately GBP 16 per person
Airport shuttle service is offered for an extra charge
Spa access is available for an extra charge of GBP 20

Children & extra beds

Rollaway beds are available for GBP 30.0 per day

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of GBP 50 per accommodation, per stay

Pool, spa, & gym (if applicable)

Facility access costs GBP 20.00 per person, per night. Facilities include fitness facilities, a sauna, and a hot tub.
Guests under 16 years old are not allowed in the health club, fitness facility, or hot tub
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

Also known as

Charlton House Hotel

Charlton House Spa Hotel

Charlton House Spa Hotel Shepton Mallet

Charlton House Spa Shepton Mallet

Charlton Spa Hotel

Bannatyne`s Charlton House Hotel Shepton Mallet

Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset

Charlton Hotel Shepton Mallet

Charlton House Spa

Montigo Resorts Somerset

Charlton House Spa Hotel

Montigo Resorts, Somerset Hotel

Montigo Resorts, Somerset Shepton Mallet

Montigo Resorts, Somerset Hotel Shepton Mallet

Frequently asked questions

Does Montigo Resorts, Somerset offer free cancellation for a full refund?

Yes, Montigo Resorts, Somerset does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Montigo Resorts, Somerset?

Yes, pets are welcome. There's a charge of GBP 50 per accommodation, per stay. Service animals are exempt from fees. Grooming services are available.

Is parking offered on site at Montigo Resorts, Somerset?

Yes, there's free self parking.

Is airport shuttle service offered by Montigo Resorts, Somerset?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Montigo Resorts, Somerset?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.

What is there to do at Montigo Resorts, Somerset and nearby?

Onsite recreation at Montigo Resorts, Somerset includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Montigo Resorts, Somerset also has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Montigo Resorts, Somerset?

Yes, there's an onsite restaurant.

What's the area around Montigo Resorts, Somerset like?

Montigo Resorts, Somerset is located a short 14-minute walk from Kilver Court.

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Montigo Resorts, Somerset Reviews

8.4

Very Good

8.8

Cleanliness

8.6

Location

8.6

Staff & service

8.0

Property conditions & facilities

What guests liked

The spa was a highlight, offering a relaxing experience with excellent facilities and staff. (8 reviews)
Breakfast was good, made to order hot, with a good choice and world-class bacon. (7 reviews)

From real guest reviews summarized by AI.

Popular mentions

Room

Service staff

Breakfast

Food

Spa

Bed

Restaurant

Shower

Building

Bathroom

Verified

10/10 Exceptional

Apr 5, 2026

Dec 24, 2025

Spa facilities are very small but the treatments are excellent. Food is abysmal, disappointing and overpriced. Bar is limited with few non alcoholic options and appalling non alcoholic cocktails. All the staff are friendly and helpful but have their work cut out for them in a tired hotel past its best. There are signs of half-completed basic renovations and worn, tired carpets. Lovely gardens.

Joanna, 1-night trip

Verified

8/10 Very good

Aug 1, 2025

Nice short break

1 night away with my family, the front of house staff got confused we had 2 rooms booked, that’s about the only thing that went wrong. Staff were friendly Food was good Rooms were very nice Spa was lovely & relaxing A lovely short break away Will stay again

Sharon, 1-night trip

Verified

10/10 Exceptional

Jan 4, 2025

Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌

Piotr, 1-night trip

Verified

10/10 Exceptional

Jun 2, 2025

For a last minute replacement very nice, staff very frendly and easy to talk to.

Eloise, 1-night trip

Verified

10/10 Exceptional

Oct 13, 2023

Great stay. Friendly staff and made us feel great. Room was lovely and relaxing. All in all much needed and nothing to complain about.

Justin, 1-night trip

Verified

10/10 Exceptional

Mar 9, 2024

Hidden Gem New Glastonbury

Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class!

David, 1-night trip

Verified

2/10 Poor

Jan 4, 2026

A real review of this 4 star hotel. How this is classed as a 4 star hotel i do not know. From the moment we checked in we had issues, water coming through the ceiling in the main dining room. We got to our room and the positives were, the bed was comfy. Now the negatives, Holes in the wall, cracking plaster, stains on the floors, window handle broken resulting us not being able to shut the window and leaving a 5mm gap, which when its -5c outside certainly did affect the comfort of the room, dead flys in the window sill, not just one or two but hundreds. Water leaking through the roof in the bathroom, only 1 towel provided in a twin room. Shower takes about 15 minutes to get luke warm (no joke) black mould all in the corners of the windows. Dirty laundry dumped outside our door. The list goes on and on and i have stayed in 2 star hotels better than this. I questioned all this with reception and the manager tried to fob me off by saying well it wasnt there yesterday. An absolute discrace of a hotel

Rich, 1-night trip

Verified

10/10 Exceptional

Nov 30, 2023

The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble

David, 2-night trip

Verified

8/10 Very good

Nov 17, 2023

What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.

Christopher, 1-night trip

Verified

6/10 Good

Dec 19, 2025

Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.

Aimee, 1-night trip

Verified

10/10 Exceptional

Oct 16, 2023

Beautiful autumn weekend away

We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.

Elaine, 1-night trip

Verified

4/10 Fair

Aug 10, 2023

Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better

Andy, 1-night trip

Verified

8/10 Very good

Mar 22, 2024

Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the

Kieran, 2-night trip

Verified

4/10 Fair

Aug 18, 2023

Could be great

Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly

ashley, 1-night trip

Verified

10/10 Exceptional

Apr 24, 2026

Great staff and amenities

Winston, 2-night trip

Montigo Resorts, Somerset

Choose dates to view prices

Photo gallery for Montigo Resorts, Somerset

Reviews

Popular amenities

Main amenities (12)

Feel at home (6)

Room options

Check availability for these dates

View all photos for Classic Deluxe Garden View

Classic Deluxe Garden View

View all photos for Deluxe Twin

Deluxe Twin

View all photos for Deluxe

Deluxe

View all photos for Deluxe with Garden View

Deluxe with Garden View

View all photos for Deluxe with Balcony

Deluxe with Balcony

View all photos for Junior Suite with Terrace

Junior Suite with Terrace

View all photos for Two Bedrooms Suite

Two Bedrooms Suite

View all photos for Country Cottage Private Garden & Bathtub

Country Cottage Private Garden & Bathtub

View all photos for Junior Suite with Fireplace

Junior Suite with Fireplace

View all photos for Premium Deluxe

Premium Deluxe

View all photos for Premium Deluxe with Patio

Premium Deluxe with Patio

View all photos for Premium Deluxe with Garden

Premium Deluxe with Garden

View all photos for Spa Duplex

Spa Duplex

View all photos for Somerset Suite

Somerset Suite

View all photos for Modern Suite

Modern Suite

View all photos for Garden Lodge

Garden Lodge

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About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Montigo Resorts, Somerset

At a glance

Hotel size

Arriving/Leaving

Special check-in instructions

Required at check-in

Children

Pets

Internet

Parking

Transfers

Other information

Property amenities

Food and drink

Traveling with children

What to do

Working away

Services

Facilities

Accessibility

Room amenities

Be entertained

Home comfort

Sleep well

What to enjoy

Freshen up

Stay connected

Food and drink

More

Special features

Spa

Dining