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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
Luxury beachfront property with free water park, near Playa del Carmen Main Beach

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Restaurant
Property video
5 outdoor pools, pool umbrellas, sun loungers
Restaurant
Restaurant
Paradisus Playa del Carmen – Riviera Maya - All Inclusive, a luxurious haven near Quinta Alegría Shopping Mall, offers an array of delights like 5 outdoor pools and shopping on site. Unwind with a body scrub or facial at Yhi Spa or bask in the sun by the beach bar while your little ones enjoy the playground; previous guests rave about this property's beautiful beach locale and helpful staff.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 13 restaurants and 16 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Free water park
  • Free children's club
  • Health club
  • Sauna
  • Beach umbrellas
  • Beach towels
  • Children's pool

Feel at home (6)

  • Children's pool
  • Children's club (free)
  • Playground on site
  • Television
  • Daily housekeeping
  • Laundry facilities
The current price is CNY3,008
CNY3,678 total
includes taxes & fees
Sep 5 - Sep 6

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Down duvet
Premium bedding
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite SwimUp

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite SwimUp

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
Separate bedroom
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Master Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
Sofa bed - single
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite SwimUp

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Master Suite SwimUp

7.4 out of 10
Good
(3 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
Sofa bed - single
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Junior Suite (Nature View)

9.6 out of 10
Exceptional
(37 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Down duvet
Separate bedroom
Private bathroom
Designer toiletries
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
Separate bedroom
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down comforters, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(25 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Down duvet
Separate bedroom
Private bathroom
Designer toiletries
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Junior Suite Nature View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Sofa bed - single
Separate bedroom
Blackout drapes/curtains
Down duvet
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Down duvet
Premium bedding
  • 184 sq m
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
Sofa bed - single
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Down duvet
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

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Ocean Riviera Paradise All Inclusive

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  • Free parking
  • Free WiFi
8.2 out of 10, Very Good, 2,391 reviews
The price is CNY1,637
CNY1,637 total
includes taxes & fees
Sep 4 - Sep 5
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About the neighborhood

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

What's nearby

  • Punta Esmeralda Beach - 11 min walk - 1.0 km
  • Mamitas Beach - 3 min drive - 1.8 km
  • Quinta Avenida - 3 min drive - 2.2 km
  • Playa del Carmen Main Beach - 4 min drive - 2.2 km
  • Quinta Alegría Shopping Mall - 4 min drive - 2.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive
  • Tulum Intl. Airport (TQO) - 100 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Illy Cafe - ‬3 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Crisol - ‬4 min drive
  • ‪Capella - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

At Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or sip a drink at the beach bar, plus you'll be within a 10-minute drive of Playa del Carmen Main Beach. With the 5 outdoor pools and free water park, there's fun for everyone, and guests in the mood for pampering can visit the spa to indulge in body wraps and mani/pedis. Dining choices include 13 restaurants and the 16 bars/lounges are great places to grab a cold drink. This luxurious property also features a free kid's club, a health club, and a hot tub. Fellow travelers say great things about the pool and helpful staff.

All inclusive

All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 488 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Free children's club

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Children's games
  • Toys

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Ecotours nearby
  • Windsurfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (25005 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2011
  • ATM/banking
  • Television in common areas
  • Health club
  • 5 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Sauna
  • Waterslide
  • Banquet hall
  • Reception hall
  • Dock
  • Outdoor entertainment area
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Elevator
ROOM

Room amenities

Be entertained

  • DVD player
  • 50-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
STAR_OUTLINE

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Dining

Sal Steak Cave - Onsite fine-dining restaurant.
Capella - Onsite family restaurant. Open daily.
Kanna Beach Club - Onsite bar. Open daily.
The Lunch Box - Onsite restaurant. Open daily.
Tori - Onsite restaurant. Open daily.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: MXN 51 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
HELP_OUTLINE

Frequently asked questions

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive offer free cancellation for a full refund?

Yes, Paradisus Playa del Carmen – Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, there are 5 outdoor pools and a children's pool.

Are pets allowed at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (6-min drive) is nearby.

What is there to do at Paradisus Playa del Carmen – Riviera Maya - All Inclusive and nearby?

Have fun with nearby activities like windsurfing and swimming. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 5 outdoor swimming pools. Paradisus Playa del Carmen – Riviera Maya - All Inclusive also has 16 bars, a waterslide, and a sauna, as well as a health club and an arcade.

Are there restaurants at or near Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, there are 13 onsite restaurants.

What's the area around Paradisus Playa del Carmen – Riviera Maya - All Inclusive like?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a short 12-minute walk from Punta Esmeralda Beach and 19 minutes' walk from Playa 88.

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Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Food
Service staff
Room
Restaurant
Children
Beach
Family friendly
Buffets
Recreation
Water park

What guests liked

  • The property offers great pools with various depths, a water park, and kids' club, providing a fun and engaging experience for families. (34 reviews)
  • The all-inclusive experience offered a wide range of high-quality food options, excellent service, and plenty of activities for all ages. (15 reviews)
  • The spa was great, with excellent staff, treatments, and ambiance. (9 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Beds very comfortable Staff was awesome Food was great!
Kara, 5-night trip

10/10 Excellent

Nice resort
Olimpiu Cristian, 5-night trip

10/10 Excellent

Great resort
Gavin, 5-night trip

10/10 Excellent

The property was very nice for families with kids.
Keith J, 5-night trip

10/10 Excellent

I love everything about this resort the staff was amazing
Andrea, 2-night trip

10/10 Excellent

Everything was great!
Stefka, 7-night trip

10/10 Excellent

Resort was beautiful. Food was great, def recommended getting the family concierge. Room was very nice, clean and room service was excellent. Travelled with two kids, ages 7 and 9, they had a blast.
Ezequiel, 4-night trip

8/10 Good

Beautiful
Sergio, 4-night trip

10/10 Excellent

Wonderful all inclusive resort! The food was fabulous, the water park was a thrill for the kids, the staff was friendly and helpful. The family concierge service was a real added bonus, with thoughtful touches left in the room each day for the kids and things like reservations handled immediately and without a hitch.
Nathaniel, 5-night trip

8/10 Good

The property was pretty clean
Ramon, 6-night trip

10/10 Excellent

Staff was amazing
Mayra, 6-night trip

10/10 Excellent

We had so much fun at the Aqua Zone. The premises are clean and we enjoyed the food
Eighleen, 3-night trip

8/10 Good

Great place.
Irina, 4-night trip

10/10 Excellent

Most importantly the Staff was great.
Punita, 4-night trip

10/10 Excellent

Nice hotel we plenty of restaurants and amenities, only issue was the beach which was with a lot of sea weed.
Oscar, 3-night trip

8/10 Good

Great resort, delicious food, very nice staff. Beach was unaccessible due to the Seaweed.
Nivedhanan Azariah, 5-night trip

10/10 Excellent

The resort was beautiful. Family had a blast. The staff was very attentive
Ivonne, 4-night trip

10/10 Excellent

Amazing property and staff.
Michael, 4-night trip

10/10 Excellent

Hotel was excellent from the facilities to restaurants and service. Our family concierge Jonathan Vergara went above and beyond in making our stay as great as possible. Would recommend
Nicolas Vito, 10-night trip

10/10 Excellent

Amazing for families. I would recommend to all. I was impressed with the food and hospitality. Everyone was very nice and helpful. The kids activities and events were all day and very entertaining. From foam party at kids pool to dance party to inflatable castles, my 3 kids were happy and stayed busy. We had a family concierge, who communicated with us through out the day and made our stay so special.
Kathryn, 4-night trip

10/10 Excellent

The staff made me feel comfortable and we did have a issue with the room and were about to move us to a better room for the inconvenience. The restaurants were much better than I anticipated. I would go back in a heartbeat
Steven A, 4-night trip

10/10 Excellent

Great family resort !!!
Yana, 4-night trip

10/10 Excellent

One of the best stays I’ve ever had - all the staff were friendly and efficient. Same issues as other all inclusive resorts such as not always being able to dine in the al a carte restaurants but that’s no different. Staff tried their best to accommodate dining requests. Amenities were incredible as was the availability for snacks. The facilities were phenomenal for 3/5 year olds and enough to keep adults occupied. Evening entertainment was super fun. Can’t recommend this place enough - will definitely be back and visit more ‘Melia’ or ‘Paradisus’ brand resorts. Thank you to ALL the staff on site for an incredible vacation.
Priya, 7-night trip

10/10 Excellent

The place is amazing, perfect for a family trip with our toddler. The whole place is clean and the service all around is amazing from the entrance, to the pool area, to the spa. The Spa by the way is a must try, we tried the couples massage and we recommend 110%. The food is amazing, all the restaurants are great and the drinks are also great, by the way their coffee and their coffee stand is amazing. The only thing I didnt love are the covers on the beds, nothing wrong with them in general I usually jus tlike heavier blankets, hubby and kid didnt mind them at all and they slept great, me not so much, would deifnitely ask for newer comforter.
Paola, 4-night trip

10/10 Excellent

Very clean, employees are very nice. pools and water park wete great. A la cart restaurants are delicious.
Elad, 6-night trip