The resort is nice and spread out. Service is hit and miss. We had excellent seafood and mediocre steaks. In general, decent food at buffets, Argentina, French, Seafood restaurant. Thai restaurant was bad!
I lost a nice thermist at Playa beach, family section. I have been to at least 15 resorts in Quintana Roo and this is the first time I lost an item. I requested for a camera review but people at concierge desk don't seem to care. They never get back to me.
Dien
5 晚结伴旅行
10/10
Julia
6 晚行程
8/10
Chantal
7 晚行程
10/10
The property is so large and beautiful. The food was delicious and there is so many restaurants to choose from. The staff was friendly and I know i will definitely return!
Caroline Esther
5 晚行程
10/10
Ignacio
4 晚家庭旅行
2/10
Was involved in Golf cart accident driven by a resort stagg worker that landed me in the hospital for 2 days out of my stay.
Vincent William
4 晚家庭旅行
10/10
Wonderful stay! We were well taken care of for the entirety of the trip.
Devyn
7 晚浪漫旅行
10/10
There are so many pools, restaurants, and bars to choose from that you can spend each day in a new area if you choose to. We stayed for a week and still didn't have enough time to try each dinner restaurant. Overall the food, service, and grounds were excellent. We never once worried about our valuables being left out in our room or by the pool.
Jason
7 晚浪漫旅行
10/10
Wild animals roaming freely
Quiet place
Mert
6 晚浪漫旅行
4/10
Robert E.
7 晚行程
4/10
Room was not ready when we arrived: phone didn’t work, tv didn’t work, bed our grandson was going to sleep on had mold on mattress.
Room old and dirty. We were moved to new room. Portofino rest grossly overcharged us on wine. Never received itemized charges. Future guests should beware of bait & swtch scam with wines at restaurants: very fraudulent. I estimate that we were charged $150-$200 a bottle without knowing prices.
Our bill totaled $658 for 3-4 bottles. We would never purchase wine at those prices. This practice has to stop. Our concierge could not get our bill credited. Shameful Robert Edmonston
Robert
7 晚行程
8/10
Good maintenance
Yujie
5 晚家庭旅行
10/10
Marja
7 晚行程
10/10
Benjamin
7 晚行程
8/10
Buffet food was average-good. A La Carts were good. Played mini golf, shuffle board. Had couples massage at spa. Went to Bravo & CHIC show. Colonial pool is large, maintained. We managed to get chairs. Hotel has a Hospitality room a guest can use when they first arrive. Rooms are not available until 3:00 pm. The same room can be used on the day you check out (and all hotel amenities) until 6:00 pm.
Sherry
7 晚浪漫旅行
10/10
Wir haben uns sehr wohlgefühlt und die Zeit sehr genossen! Vielen Dank!
Julia
5 晚行程
8/10
Overall we loved the resort, but our room wasn't cleaned the first two days and the resort is very large, a team was supposed to take us to and from our room and check in and check out, at check in after waiting a half hour we just walked, and for check out the tram came a half hour late.
Overall, staff was wonderful and the facilities were great.
Chantal
6 晚家庭旅行
8/10
Huge resort with a beautiful beach and great service from all the people working there. Only downside is the quality of the food. Both the buffets and the A la carte restaurants.
Ludwig
4 晚家庭旅行
2/10
Won’t be going back to this property again.
Never experienced line-ups for restaurants at an all-inclusive. We had to wait pretty much 30/40 mins to get inside the main restaurant for every meal.
Making a reservation for their specialty restaurants is like a mission.
And good luck getting water in your room. It takes a minimum of an hour to get anything in the room.
Vibhu
5 晚家庭旅行
4/10
Screen door broken , tv broken , mold in bathroom , no blankets asked for one first night shows up at 2 in the morning . Hard to book alacartes . Service was slow. Lots of areas off limits unless you are an exclusive member .
Renetta
7 晚浪漫旅行
6/10
The property was good but the rooms are old and they have a smell
Shekima
1 晚行程
8/10
Beautiful property but the food was not great at the restaurants we were pushed to make reservations with. The buffet was the same food as the restaurant food just on a different scale. Also we had a hard time getting a hold of guest services for towels, the room was cleaned towels were taken but never replenished. Took 2 days for that to resolve.
Sherin
4 晚家庭旅行
8/10
Theresa
7 晚行程
10/10
Beautiful resrot. Great staff. Rooms need an uplift other than that great stay