Located by the sea, Mercure Koh Chang Hideaway offers a family-friendly haven with breathtaking ocean views from The Bay restaurant and rooftop terrace. With activities like kayaking, 2 outdoor pools, and a spa for massage treatments, this hotel is perfect for those who want to unwind or stay active.
Mercure Koh Chang Hideaway features a rooftop terrace and a free kids' club. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, facials, or body scrubs. Other highlights include 2 outdoor pools, a bar/lounge, and a fitness center.
At a glance
DONE
Hotel size
141 rooms
Arranged over 3 floors
DONE
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
DONE
Special check-in instructions
Guests must transfer via Airport shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Babysitting*
Free children's club
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
LOCAL_PARKING
Parking
Free onsite self parking
DONE
Transfers
Airport shuttle on request (available 24 hours)*
Ferry terminal shuttle*
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7 AM–10 AM
Restaurant
Bar/lounge
Coffee shop
Private dining
Room service (limited hours)
Snack bar/deli
Water dispenser
Traveling with children
Children stay free (see details)
Free children's club
Children's pool
Babysitting (surcharge)
What to do
On a private beach
Kayaking
Pool table
Boat tours nearby
Snorkeling nearby
Working away
Business center
Meeting room
Computer station
Conference space (242 square feet)
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Porter/bellhop
Pool loungers
Pool umbrellas
Facilities
Built in 2006
ATM/banking
Safe-deposit box at front desk
Rooftop terrace
Garden
Fitness center
2 outdoor pools
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Steam room
Vegan dining options
Vegetarian dining options
Locally-owned & organized tours & activities
Local artist showcase
Some profits reinvested in community and sustainability
Uses some LED lighting
Comprehensive food waste policy
Waste recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Wheelchair accessible
Room amenities
Be entertained
42-inch LCD TV
Satellite TV channels
Home comfort
Air conditioning
Coffee/tea maker
Sleep well
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Individually furnished
Freshen up
Private bathroom
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Food and drink
Refrigerator
Free bottled water
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
Uses some LED lighting
Recycling
Water-efficient showers only
Special features
Spa
The onsite spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub.
Fees & policies
Refundable deposits
Cash deposit: THB 1000.00 per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately THB 460 for adults and THB 230 for children
Airport shuttle service is offered for an extra charge of THB 2500 per vehicle (one-way)
Ferry terminal shuttle service is offered for an extra charge
Children & extra beds
Babysitting is available for an extra charge
Rollaway beds are available for THB 1200 per night
Pool, spa, & gym (if applicable)
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have elevators.
Parties and events are allowed on site.
Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Koh Chang Hideaway
Koh Chang Mercure
Koh Chang Mercure Hideaway
Mercure Hideaway
Mercure Hideaway Hotel
Mercure Hideaway Hotel Koh Chang
Mercure Hideaway Koh Chang
Mercure Koh Chang
Mercure Koh Chang Hideaway
Mercure Koh Chang Hideaway Resort
Mercure Koh Hideaway Resort
Mercure Koh Hideaway
Mercure Koh Chang Hideaway Hotel
Mercure Koh Chang Hideaway Ko Chang
Mercure Koh Chang Hideaway Hotel Ko Chang
Frequently asked questions
Does Mercure Koh Chang Hideaway offer free cancellation for a full refund?
Yes, Mercure Koh Chang Hideaway does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mercure Koh Chang Hideaway?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Mercure Koh Chang Hideaway?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Mercure Koh Chang Hideaway?
Yes, there's free self parking.
Is airport shuttle service offered by Mercure Koh Chang Hideaway?
Yes, an airport shuttle is available. The charge is THB 2500 per vehicle one-way.
What are the check-in and check-out times at Mercure Koh Chang Hideaway?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Mercure Koh Chang Hideaway and nearby?
Have fun during the warmer months with activities such as kayaking. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 2 outdoor swimming pools. Mercure Koh Chang Hideaway also has a private beach and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Mercure Koh Chang Hideaway?
Yes, The Bay offers ocean views.
What's the area around Mercure Koh Chang Hideaway like?
Mercure Koh Chang Hideaway is a short 7-minute walk from Mu Ko Chang National Park and 7 minutes' walk from Bailan Beach.
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Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.6
Cleanliness
7.6
Location
8.4
Staff & service
8.2
Property conditions & facilities
Guest review summary
What guests liked
The private beach was peaceful, quiet, clean, and heavenly with excellent beachside bar and food. (4 reviews)
From real guest reviews summarized by AI.
Popular mentions
Beach
Service staff
Villa
Water
Room
Private pool
Reviews
Verified
8/10 Very good
Feb 12, 2026
Room was good, restaurant good, clean, staff very welcoming too.
laurent
laurent, 1-night trip
Verified
10/10 Exceptional
Dec 22, 2025
Bailan Bay, the small town around the hotel has improved and there are a few restaurants.
Denis
Denis, 4-night trip
Verified
10/10 Exceptional
Dec 30, 2025
Great room (private pool), quiet location. Too expensive bar and food at the hotel, but everything else was great
Erik Brandt
Erik Brandt, 5-night trip
Verified
6/10 Good
Jan 9, 2026
The room was good. Unfortunately, the staff doesn't see the value of their work, especially when they could be selling things – what a shame.
Andre
Andre, 6-night trip
Verified
10/10 Exceptional
Jun 29, 2025
Very kind, respectful and polite staff. Amazing Hotel
Lavi
Lavi, 6-night trip
Verified
10/10 Exceptional
Feb 19, 2025
good transportation coordination with the front desk and it was easy to book outside activities through the resort. the food was good and our room was very nice
McKenzie
McKenzie, 4-night trip
Verified
10/10 Exceptional
Jan 22, 2025
Very clean , nice rooms
Lovley pool and. Each area with plenty of dining options
Staff extremely helpful
Nice spa onsite, a tad expensive though but overall a lovley hotel
Kevin
Kevin, 5-night trip
Verified
8/10 Very good
Mar 3, 2025
Great location for koh chang , very nice stay but $3 usd for bottled water that you can buy 1 min walk away for $ 0.25.
jamie
jamie, 3-night trip
Verified
10/10 Exceptional
Aug 7, 2023
Luxury Stay on A Beautiful Beach
The Villa came with a private pool and jacuzzi. Big and spacious room, clean and cozy. Staff were very friendly, the cafe by the beach was great and since it was low season, the beach was peaceful, quiet and clean.
Kanthan
Kanthan, 4-night trip
Verified
8/10 Very good
Sep 1, 2023
Good location, excellent if wanting to have a quiet break.
Villa pool room nice and well maintained, could do with larger TV and better light controls.
Clearly this property is still recovering from the COVID shut downs, does need better care of hedges, etc. which make the public areas behind the lobby look unkept.
Limited dining choices at resort and outside, this is a property best visited if you have transport or rent a motorcycle.
Stephen
Stephen, 3-night trip
Verified
8/10 Very good
Jan 4, 2024
Still OK but come into the years, Not full 4*
It is obvious that the Hotel came into the years. A pitty because it has potential to shine again. Needed restauration or changes are not done in time or at all, staff is enough running arround but a bit headless, training for service needed. Is Not enough to have a Lot of Trainees there If Nobody Show them how to serve and clean correct and keep overview of their Job. I stayed in the Villa with private Pool. Since 10 years, aß i stayed first time, no changes, still the same old death tree in the pot 😂. I didnt had breakfast, Lunch or Dinner booked aß i enjoy more all the good Restaurants arround. Renting of motobike very conveniant at the entry of parking place and Hotel, with reasonable prices. Since i have been over new year, the Dinner Buffet was already included in the price of the stay. The beach was nice but after 25 Meter in the water full of rocks, sunbeds are old and used.
Gerald
Gerald, 7-night trip
Verified
10/10 Exceptional
Feb 18, 2025
A super relaxing resort
We found this resort was incredibly relaxing. Situated on a private bay. There was a short sandy beach with a rocky bottom. When tide was in water was about 4-5 ft. Perfect to float, swim or relax.
Breakfast was great as we have found at most mercure resorts. No shortage of tables so no morning rush.
Very good food alsi just on the road by the resort for variety.
Pool was nice. Not alot of chairs as on the beach. But i was surprised we always had a lounger or bean chair.
We had a ocean view room but because of trees planted view was obstructed but i preferred to have the shade instead of the view. It allowed a cool relaxing place to sit all day.
Room had an elevated bed with a bench at the end. As a person going into their sixties with a knee problem i would have preferred a regular height bed with a couch at the end.
The staff were awesome. They had massages at the poolside that we took everyday. Professional well trained and very reasonably priced. A great value. We did one hour oil massage for 450 baht every day.
The resort was nicely kept and was so peaceful. We came from a busier beach tye week before and loved it but this was a special kind of relaxation. We dod not do alot everyday just ate a beautiful breakfast, swam, massage relaxed but the pool and completely chilled out. It was such a relaxing hotel. Perfect escape from the hustle bustle of reality when you want to ho to a beautiful beach and recharge.
The island is pretty hilly so driving is
Bradley
Bradley, 7-night trip
Verified
8/10 Very good
Feb 6, 2026
The setting is stunning
Rich
Rich, 5-night trip
Verified
8/10 Very good
Mar 18, 2026
Pool access
Glendon
Glendon, 7-night trip
Verified
10/10 Exceptional
Aug 17, 2025
Perfect
Lovely and quiet can highly recommend it
Rolf
Rolf, 7-night trip
Verified
6/10 Good
Jan 30, 2023
Beds and ac works well, the towels are frayed , the showers need a good cleaning, we had a 4 poster bed but the tv was in middle of a poster , the chairs at the pool and in the room are very uncomfortable, the grounds are not very well maintained, breakfast buffet is good but get there early they don’t replace anything,
Mickey
Mickey, 10-night trip
Verified
8/10 Very good
Apr 8, 2023
Pros- Travelling with young children I loved that I could sit in the shade near the beach cafe whilst they could play in the sand also in the shade. This was my absolute favourite thing. The pool near the beach was decent and a good temperature. The beach was protected and private and was good for digging and paddling. Breakfast buffet was very good and there was a good amount of seating and choices of food. Our room was a good size and light and airy. The hotel were very helpful when I had a problem with my car.
Cons- the shower temperature was temperamental and often cold, our water went off once totally and the toilet broke on another occasion. This was sorted quickly by the resort. The pool with pool access rooms was very cloudy and green, it seemed to have improved by the end of the week but we didn’t use this.
Overall I would definitely stay again, the staff at the resort were lovely and helpful, the beach and pool and setting were idyllic. My children loved it and didn’t want to leave!
Catherine
Catherine, 4-night trip
Verified
6/10 Good
May 10, 2026
Xxx
jonathan
jonathan, 4-night trip
Verified
10/10 Exceptional
Apr 28, 2026
Great stay at the Mercure, if you're looking for a relaxed, quiet and peaceful environment, this is your place. Rooms are large, bright and support clean. Staff is very welcoming, helpful and polite from the receptionists to the cleaners all the way to the parking attendant. There are two pools, we booked a room with terasse giving into a "private" mini pool going into a bigger pool. Extremely pleasant to have this literally at your door step. We are at the restaurant once only and food was lovely especially if you're sitting near the beach, the sunset is incredible Again, a very pleasant area.
The only little thing and I'm looking for things the hotel beach is not big nor large and you 100% need gel shoes to get in as there are very sharp stones for a long way before you get chest high in water and beware of the sea urchins (my husband trod on one despite wearing sea shoes!- it is very painful). All in all, a fantastic stay and would stay there again in a heartbeat. I highly recommend.
Richard
Richard, 4-night trip
Verified
8/10 Very good
Apr 1, 2026
Bien
lionel
lionel, 2-night trip
Verified
8/10 Very good
Mar 8, 2026
Meget roligt sted, gode restauranter på gaden lige ved hotellet.
Nikolaj
Nikolaj, 7-night trip
Verified
10/10 Exceptional
Feb 20, 2026
Topp sted, med litt trekk for mat og drikke
Lars
Lars, 5-night trip
Verified
2/10 Poor
Feb 19, 2026
Chek in entre 12h et 15h arriver a 15h30 ont a pu entree dans la chambre a 16h45 beaucoup de moucherons dans la salle de Bain tous les jours tres vieux et intoxication alimentaire au buffet spectacle un sans faute pour le prix que j ai payer 1 toile est encore trip !
Fabrice Daniel Roger
Fabrice Daniel Roger, 4-night trip
Verified
4/10 Fair
Feb 1, 2026
Alldeles för hårda sängar fin altan med stolar som inte går att sitta i.Inga madrasser i solstolarna och inga parasoll.Ryggproblem efter 3 nätter
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