One of the main reasons I chose to stay here was for the rooftop view and the chance to relax there. Unfortunately, when we went to access it, the elevator was broken and we were not allowed to go up. I tried contacting the office, but no one was on duty. The only response I received was that they would call someone about the elevator. I never heard back, and we missed our opportunity to enjoy the rooftop.
The property itself also feels very outdated and needs several updates. The shower head barely functions and clearly needs to be replaced.
The next day I texted to express my disappointment and asked if there might be some type of discount since we were unable to use one of the main features that influenced our decision to stay there. The response I received was a complaint about a $4,000 elevator repair and a statement that giving me a discount would prevent them from making payroll.
To be clear, the cost of operating and maintaining a property is the responsibility of the business owner, not the guest. It felt like being told that if a restaurant’s oven breaks, the customer should still pay full price for a meal they never received.
Overall, the situation felt poorly handled and unprofessional. If you enjoy a dated atmosphere and are comfortable with the possibility that advertised amenities may not be available when you arrive, this might be the place for you. Otherwise, consider other options.