Hotel could do with updating but excellent location for visiting Gatlinburg. Great welcome from Dynene who provided lots of useful information on the area.
Allan
Allan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 1 日
Convenient location downtown Gatlinburg
Good points: Overall staff were friendly. Great location if you enjoy walking, shopping or dining in Gatlinburg.
Areas of concern:
1. Hot tub was closed and the heated pool was cold. Since our trip was in the spring and weather was too cool for outdoor pool, the indoor pool was a selling point for our booking, and was a big disappointment.
2. No drawers or dresser to unpack for a multi-day stay.
3. Housekeeping did not resupply coffee cups. There were no cups for cold water in the room and you had to go to the lobby to get cups yourself.
4. Breakfast quality was substandard.
5. Roaches in the room.
Wren
Wren,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Wonderful place to stay. Very clean.
Amber
Amber,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 21 日
Kevin
Kevin,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 20 日
Review
The hot tub was not in service and played a big role as to why we booked with this hotel. It was supposed to be a private balcony, it was a shared one and thankfully no one was there but then the balcony was positioned right next to an outdoor walkway making the balcony not private at all.
Jacquelyn
Jacquelyn,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 19 日
Tracy
Tracy,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Shana
Shana,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 14 日
Melissa
Melissa,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Best hotel in Gatlinburg
Loved everything about it. Everyone was super nice there. We will be staying there again. Everything was clean and fresh.
Bobbie
Bobbie,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Elizabeth
Elizabeth,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 6 日
Weekend getaway.
It was a little noisey, around 11 both nights people were running up and down outside our room and talking loud. We were the first room on 1st floor next to office.Also fan didn't work in bathroom and neither did the light over the sink. Kinda dark in shower.
Kim
Kim,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Amazing!
It was amazing comfortable and reinsurance.
Tiffany
Tiffany,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 5 日
One of the best places to stay if you're doing multiple moonshine tastings!!! Walking distance for many of the fun things to do in Gatlinburg.
Steven
Steven,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 1 日
Katie
Katie,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 30 日
I would avoid
when we booked in hotels.com it said their was a hot tub and there was not. it was a published accommodation on the site. Our room was never cleaned once and everyday we had to get fresh towels from guest services. our room had 2 accessible plug ins to use with neither being convenient. the refrigerator was in the middle of the floor outside of the cabinet it should have been in. the microwave wasn't plugged in and was useless unless we pulled it out and say it on the counter. the freezer in the fridge was completely broken. the drink machine on our floor was out of order. when we checked in the room wasn't very clean. we found a shock under the couch from a previous occupant and there was something all over the curtains and the sheets had orange stains on them. the balcony door could not be locked on the inside, all you have to do is pull the handle to open it and it unlocks, which is bad when you have a walking baby. we had to keep the door blocked with the crib. overall the hotel was not what we thought it would be and feel our room was not worth the price we paid.
Brandon
Brandon,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 30 日
Becky
Becky,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 27 日
Hotel is right next to the convention center
The check-in process was very easy and the receptionist was great. As far as cleanliness, I was completely satisfied.
My main frustration was the air conditioner in the room made a terrible noise making it almost impossible to sleep. I didn't contact the office about it because it was about 1 am and we were getting up at 6:15 anyway for checkout. The biggest asset of the hotel for me was that it was literally right across from the convention center where we're attending an event.
Lisa
Lisa,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 23 日
It was a decent stay
It was ok. A couple of our towels were picked up but not replaced. We had to go ask for toilet tissue as there was only a bit of a roll on the dispenser but no extra.
Ruella
Ruella,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Stay was great
Experience was great. Close to everything. Clean rooms.
Maria
Maria,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 23 日
Gatlingburg getaway
Quick trip to gatlinburg. This location is right in town and pet friendly. BUT BEWARE they charge an additional pet fee we were not made aware of till we arived. That said we would stay here again.
David
David,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 22 日
Christy
Christy,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 22 日
Eillen Daniela
Eillen Daniela,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 20 日
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 17 日
Peggy
Peggy,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Everything was good. My only complaint is they ran out of wash cloths.