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Hotel Playa Encantada

2.5 star property
Beaux Arts hotel with outdoor pool, near Quinta Avenida

Choose dates to view prices

Nestled near Playa del Carmen Main Beach, Hotel Playa Encantada invites you to unwind on the sun-kissed terrace or take a leisurely stroll through the garden. Enjoy an outdoor pool and children's pool with sun loungers, connect with in-room WiFi, and take advantage of concierge services. The helpful staff has left a lasting impression on previous guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Terrace
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Children's pool
  • Private bathroom
  • Separate bedroom
  • Television
  • Garden
  • Terrace
The current price is CNY274
CNY355 total
includes taxes & fees
Jun 16 - Jun 17

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite Master with Garden View

1 bedroom, in-room safe, desk, laptop workspace

Suite Master with Garden View

  • Garden view
  • 45 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Suite Master with Garden View

1 bedroom, in-room safe, desk, laptop workspace

Suite Master with Garden View

  • Garden view
  • 45 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Junior Suite

Junior Suite | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

9.0 out of 10
Wonderful
(6 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room

7.0 out of 10
Good
(7 reviews)
  • 60 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Apartment, Multiple Beds

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Apartment, Multiple Beds

9.2 out of 10
Wonderful
(9 reviews)
  • 150 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Apartment, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 150 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room Standard with Street View

1 bedroom, in-room safe, desk, laptop workspace

Room Standard with Street View

  • 25 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Room Standard with Street View

1 bedroom, in-room safe, desk, laptop workspace

Room Standard with Street View

  • 25 sq m
  • Sleeps 4
  • Free WiFi

Similar properties

Exterior
Antera Hotel & Residences
Downtown Playa del Carmen
  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
9.0 out of 10, Wonderful, 1,047 reviews
The price is CNY524
CNY671 total
includes taxes & fees
Jun 1 - Jun 2
Antera Hotel & Residences
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About the neighborhood

Map
Calle 12 bis Nte, Playa del Carmen, QROO, 77710

What's nearby

  • Nuestra Senora del Carmen Catholic Church - 2 min walk - 0.2 km
  • Central Square - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 17 min walk - 1.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/19.9 km

Restaurants

  • ‪El Tapas Restaurante - ‬2 min walk
  • ‪Logia Café - ‬3 min walk
  • ‪El Doctorcito - ‬2 min walk
  • ‪Nicoletta - ‬4 min walk
  • ‪Zitla - ‬2 min walk

About this property

Hotel Playa Encantada

Hotel Playa Encantada puts you in a great location, within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Guests can take a dip in the outdoor pool, and freebies like WiFi and wired internet are added perks. Other features include a children's pool, a terrace, and a garden. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 32 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas
    • No alcohol served onsite

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–11:30 AM

Traveling with children

  • Children's pool

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 2008
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Beaux Arts architecture

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 195 for adults and MXN 195 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

Property Registration Number 008-007-004906/2025

Also known as

Encantada Hotel Playa

Playa Encantada

Playa Encantada Riviera Maya/Playa Del Carmen, Mexico

Playa Encantada Hotel Playa del Carmen

Playa Encantada Hotel

Playa Encantada Playa del Carmen

Encantada Del Carmen

Hotel Playa Encantada Hotel

Hotel Playa Encantada Playa del Carmen

Hotel Playa Encantada Hotel Playa del Carmen

Playa Encantada

Hotel Playa Encantada Hotel

Hotel Playa Encantada Playa del Carmen

Hotel Playa Encantada Hotel Playa del Carmen

Frequently asked questions

Does Hotel Playa Encantada offer free cancellation for a full refund?

Yes, Hotel Playa Encantada does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Playa Encantada?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at Hotel Playa Encantada?

Sorry, pets aren't allowed, but service animals are welcome.

What are the check-in and check-out times at Hotel Playa Encantada?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Hotel Playa Encantada?

No, this hotel doesn't have a casino, but Riviera Gran Casino (3-min walk) is nearby.

What is there to do at Hotel Playa Encantada and nearby?

Hotel Playa Encantada has an outdoor pool and a garden.

What's the area around Hotel Playa Encantada like?

Hotel Playa Encantada is in Downtown Playa del Carmen, a short 12-minute walk from Playa del Carmen Main Beach and 5 minutes' walk from Quinta Avenida.

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Reviews

Hotel Playa Encantada Reviews

8.6

Excellent

8.8

Cleanliness

8.2

Location

8.8

Staff & service

8.6

Property conditions & facilities

Popular mentions

Service staff
Room
Location
Restaurant
Bus station
Market

Reviews

Verified

10/10 Exceptional

Clean room quick check in
Alfredo, 1-night trip
Verified

10/10 Exceptional

Staff was very helpful and friendly. Recommended food spots for us
Javier, 2-night trip
Verified

6/10 Good

The hotel is in a great location and covers all the basics for an ok stay. However there were a few things that could be improved. We saw many cockroaches and bugs on the counter, the coach had stains that looked super gross and the internet didn’t work over half of our stay . We spent most of the day out so it made it better for us however we wouldn’t stay here again .
Joshua, 3-night trip
Verified

10/10 Exceptional

I will recommended this hotel. Close everything and easy to move to other city. The staff was always helping. Clean and the pool was very nice, specially for the family.
Rudi, 5-night trip
Verified

10/10 Exceptional

Great hospitality and location. Mucho gracias!
??, 3-night trip
Verified

10/10 Exceptional

Convenient location, a block away from the Ado alterna station. Attentive staff, room was spacious and clean. Would stay there again.
Jaime, 2-night trip
Verified

8/10 Very good

It's good place if you're looking for a place to stay for the night or on a budget....staff very friendly and if you're going to be late for your check in time they're understanding about!
maria, 1-night trip
Verified

10/10 Exceptional

Excellent location 1 block from Bus terminal
Francisco, 1-night trip
Verified

6/10 Good

Very good location, close to downtown without the noise. Lovely older pool.
Irene, 8-night trip
Verified

10/10 Exceptional

This was centrally located and an easy walk for anything you need! 4 blocks from the beach!
Joy, 1-night trip
Verified

6/10 Good

This hotel very close to the 5th ave close for supermarkets and restaurants
norma borjas, 2-night trip
Verified

10/10 Exceptional

This hotel is very conveniently located next to the bus station, walking street and a great park with lots of local food vendors. The room is big and the pool is pretty well shaded.
Scott, 4-night trip
Verified

10/10 Exceptional

Great service and clean
Brandon, 3-night trip
Verified

8/10 Very good

Taxis and Food Store around the corner
Oscar Treviño, 1-night trip
Verified

10/10 Exceptional

We truly enjoyed our one month stay at this hotel! We always felt safe and comfortable. It's located in the perfect area. Shopping for needed items is close, Restaurants are near and walkable. The rooms are nice and cleaned daily. The staff is very helpful and fun!
Joy, 28-night trip
Verified

8/10 Very good

We stayed for one night twice during our trip. The rooms were clean and spacious and very conveniently located next to the bus central, ADO alterna. Most importantly, it was a quiet area. Nothing luxurious but very good value for the price.
Omar, 1-night trip
Verified

10/10 Exceptional

Pleasant

My room was spacious, clean and I felt safe in and around the place which also the Ado bus station across the street. I really like the place
Pamela, 7-night trip
Verified

10/10 Exceptional

Love it!

We have stayed there multiple times. There is a refrigerator, microwave, coffee pot. It has all the amenities bed and shower are wonderful. The room is spacious. We will go there again.
Susan, 4-night trip
Verified

10/10 Exceptional

very close for bus station ,restaurants and super markets also close to the 5th ave, only one thing is no amenities on lobby !
norma borjas, 3-night trip
Verified

8/10 Very good

We have stayed here several times over the years as an overnight or 2 before flying home post AI stay. The beds are not comfortable, but we always get an apartment with a kitchen and plenty of room for my family of 4 and that makes it worth it for the price. There is a small pool in an enclosed courtyard to cool off in. Any time we have needed anything from the staff, they were quick to help and friendly. We enjoy this hotel s location because it is away from the touristy area and there are tasty food options all around.
Joseph, 2-night trip
Verified

4/10 Fair

The bus station from the airport only goes to the one on 5th avenue going back to the airport it's the one very close. The room was ok but only air conditioning in the bedroom if you have the suite. Our tv had to be changed as it didn't work. The pressure in the shower ok for Mexico but not great we had hot water. Didn't see any bugs... getting in the elevator is like walking in to an oven. Overall it was ok. Location good as it's quiet.
Kathy, 4-night trip
Verified

6/10 Good

The location is good. The noise from night clubs bus shuttles right next to our room was inconvenient. Expect to be woken up at 3 am on most days. The bathroom needs an update Sliding door is broken and no hot water on some days..
Juan, 5-night trip
Verified

4/10 Fair

Staff is nice, but don’t speak English. Very noisy environment, can not sleep well at night. No hot water available, no basic supplies like fork or spoon. Location is good, bus station right across, close to Walmart.
Bella, 4-night trip
Verified

10/10 Exceptional

Clean close to ado bus station

Good front desk staff during our checkin, room was clean. Could use NEW TOWELS twice have stayed here twice towels have holes . Bed needs a mattress cover your mattresses are very hard . The blow hair dryer was not working tried different outlets. They turned elevator off at nite we least a5 am had to carry our luggage down stir 83 yr old man .
Tieh, 1-night trip
Verified

6/10 Good

Showering water is cold most of the time . Some towels are old and ripped . The room needs some maintenance , freshing it up . Location is central , staff are nice , clean water is provided in public area. WIFI and phone needs Maintenance.
simon, 3-night trip