Food was great. Property compared to other places I’ve stayed it’s mid. The room service food was cold everytime it showed up. I don’t understand why they ask what or if we are celebrating anything because they did little to nothing. Then they tried to sell us on the priority club membership. The room upgrade wasn’t anything special it was the same room I was already in. I didn’t see the perks of that. Staying on the luxury side but still was around kids. Half the restaurants are on the family side. Honestly the hotel should just convert to a family hotel. The adults only wasn’t giving what needed to be gave. 3/5 overall experience.
Jessica
Jessica,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Ricardo
Ricardo,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 20 日
Wont be going back!
This was a family trip with 4 of us and there were multiple issues.
1. The food was not up to par.
2. The beach is rocky. (Rocks covered in sand).
3. There was an issue with the door handle in our room for the bathroom and it bruised my wife and she got stuck until i came back.
4. We saw a small roach in the buffet at the Brazilian restaurant Los Olas.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 19 日
真实旅客
3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 10 日
Waste of time
The worst experience in a long time.
Entertainment was a no
Food was a no
Staff was a no
Beach at the hotel was a no
2 of the 4 days they were doing renovations on the same floor our room was located, Nothing but noise for the remainder of our vacation. to top it off we got into it with the night guard and the front desk staff member. Totally disappointed and will definitely reach out to cooperate
narda
narda,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 6 日
Awful experience
There was nothing luxurious about this resort, not to mention activities for our entertainment! It was just terrible! The food was just awful, the staff were not welcoming . Entertainment closes off by 10 or around 11pm, then it was just sheer silence! Overall I would not recommend this property to anyone.
Michelle
Michelle,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 29 日
I loved everything about this luxury resort!
Yasmeen
Yasmeen,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 28 日
Stephanie a
Stephanie a,5 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 27 日
Sophia
Sophia,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 27 日
Loved the property and the people. Activities were a lot of fun. Food wasn’t the best but totally enjoyed my stay.
Karen Jean
Karen Jean,3 晚结伴旅行
Expedia真实住客点评
4/10 尚可
2025 年 6 月 27 日
Kim Ann
Kim Ann,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Antonio
Antonio,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Serena
Serena,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 26 日
Overall the stay was good. Only disappointment was the room. At the time of booking, I booked a double bed. On arrival I was told a room with a double bed was not available and I would get a new room. I never got a new room. No one ever followed up.
Erica
Erica,5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 26 日
The property and pool is SPECTACULAR.
The bar staff are lovely. The reception staff not so friendly. The hotel is huge. The rooms are nice.
Omele
Omele,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 26 日
真实旅客
4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Elena
Elena,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 25 日
Delquis
Delquis,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 25 日
Food selection especially room service options were not good ver inconvenient to get ice Our ver expensive “romantic dinner” on the beach was very disappointing. Although due to vey high winds we requested some coverage as we were unable to cancel reschedule.. the tomahawk steak was a terrible cut one of the bottles that was not included in addition to this meal of wine we ordered was literally blown over by the wind but yet we were not compensated and had to pay for a second bottle, the server and chef were very nice but all in all it was a really bad experience and a cost we were not expecting to pay at an all-inclusive resort, it was not explained very well to us we thought it was a courtesy for our 30 year anniversary. We had not even gotten our luggage to our room yet and we’re being asked what we wanted to do for dinners each night it was a bit overwhelming. We also had to figure out how to make our own reservations to go to hibachi. Otherwise the staff besides the bartender at the pool and a few front desk people who seemed annoyed when you asked for change we are very pleasant and friendly the front bar was excellent, and the rooms and view were absolutely breathtaking. It’s a shame the pools are not open at night at least on the adult side.
Mary E
Mary E,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Quincy
Quincy,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Great property very nice staff!
Tialah
Tialah,6 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 25 日
Most of the staff was nice although there were a few rude ladies. The fellas were always so fun and kind and helpful to my husband and I. its a beautiful hotel. Safe and clean. They need more nice shows and entertainment during the week. we had a suite with a pool view loved the spacious room and how pretty it looked. Overall we had a wonderful time. I would recommend it.
Grisel
Grisel,4 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 24 日
Yanira
Yanira,6 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 24 日
The pillows were extremely hard to sleep on. They were tough. Bring your own if you are coming. Blankets were small and dirty. Room service food was cold and unappetizing.