Gorgeous hotel, exceptional location by the medieval city walls. The air con smelled amazing and the bed and pillows were super comfortable. We also enjoyed how fluffy the bath robes were. We were also fortunate to be offered our room early upon arrival, when we were prepared to leave our luggage to return later.
I would give 4 out of 5 stars for a few reasons. Firstly, the check out time on hotels.com was 12pm, and this was a contributing factor to choosing this hotel. The cleaner knocked on the door at 11.30am and was frustrated that we had not yet checked out, saying it should have been 11am, so we rushed to leave at this point. Fortunately the reception staff was kind about it, but I showed them my hotels.com confirmation and they didn't seem to care about the discrepancy.
Secondly, the hot tub didn't retain its heat after one short use so we only used it once during our stay. The outdoor area of our room, where the hot tub was situated, didn't match the level of glamour from the inside of the room.
Lastly, the exterior of the hotel felt cramped and basic including the pool area. Photos online gave me the impression there were manicured grounds with views of the castle walls, but all I could see was a view of a cemetery.
Lovely hotel I just felt the price was a little high for the amenities.