There is only 1 excellent staff called Sasu, I would have changed to Sant Francesc hotel middle of my trip if it was not for him. All other staffs have no clue for anything in Mallorca. Wasted 30 mins driving around with hotel staff searching for their hotel parking. Very very slow service. Didn't change bedsheet until we requested for it. Didn't refill our bathroom amenities / mini bar. Only 1 staff at reception, waited for 20 mins for her to assist with a local enquiry and at the end I had to leave and catch my flight and she still had no time for it. Poor value for money.
Roy
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 16 日
Traumhaft!Kurze Wege zum Strand und Stadt.Zuvorkommendes Personal.Super gutes Frühstück!
Sandra
Sandra,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 16 日
A wonderful, beautifully decorated hotel. Great location (both for peaceful quiet sleep & being near the main attractions & restaurants in old town). Staff could not be more helpful & friendly. Highly recommended, we will definitely be back!
Edwyn
Edwyn,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 21 日
Matthäus
Matthäus,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 30 日
Wonderful staff, room, everything. Loved the little spa with the sauna and cold plunge pool. Loved
carolyn
carolyn,4 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 31 日
Remy
Remy,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 28 日
Elias
Elias,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 24 日
Wonderful experience again! Everything is perfect.
Staff are incredible and so welcoming, rooms excellent and centrally located for everything.
David
David,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 22 日
Absolut mästerverk till hotell! Servicen håller högsta nivå. Så hjälpsamma på all sätt. Rummen fantastiska, frukosten drömlik, läget är perfekt. Det privata SPA:et var magiskt. Det fanns ingenting som kunde varit bättre!
Karl
Karl,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 18 日
In Ihrem Hotel fühlen wir uns sehr wohl.
Leider ist die Möglichkeit zum Aufhängen der Frottée Tücher sehr schlecht. Warum nicht noch seitlich des Lavabos je einen Bügel / Halter anbringen.
Ablage, ich vermisste noch 1-2 kleinere Schublage
Walter Alfred
Walter Alfred,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 18 日
Best Hotel ever! Really recommend
Gudrun
Gudrun,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 11 日
Always a very warm welcome at this hotel, we have stayed here many times. It’s particularly lovely at Christmas, it was a shame to see the restaurant empty however, we were going to eat there on a few occasions but it was always empty and there were no serving staff present, kitchen didn’t look like it was open- it lacked atmosphere I just guess it’s low season and not busy enough to warrant opening. This is just something to bear in mind when staying out of season/ December time.
Abbie
Abbie,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 8 日
Allting var perfekt, fick en uppgradering på hotellrummet. Personalen var fantastikt trevliga.
Kurt Mikael
Kurt Mikael,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 2 日
Zimmer sehr schön, Personal sehr freundlich.
Roger
Roger,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 1 日
Adam
Adam,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 27 日
Our second stay at this beautiful hotel. Once again, superb room with excellent amenities and facilities. Staff very friendly and helpful as always.
louise
louise,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 26 日
Great, big rooms and public areas. Very comfortable beds. Staff is very helpful. This was twice as good as the Nobis Hotel I used last time at about half the price.
M
M,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 15 日
nathan
nathan,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 11 日
Staff are excellent. Room was spotless and comfortable with a great view. Staff gave us a complimentary room upgrade.
Rhonda
Rhonda,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 6 日
Great place to stay in Palma! Some of the best hospitality I’ve received in a longtime. Staff was incredibly kind and helpful. Carried my luggage for me, parked my car, made dinner reservations. Enjoyed a complimentary glass of wine while I went through my check in. Gorgeous hotel as well with a restaurant on the Michelin guide. If you’re staying in Palma and want experience luxury, stay here!
Jordan
Jordan,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 29 日
Amazing customer service from the staff, from check-in to check-out. Hotel is located very conveniently off a quiet square, less than a 10 minute walk from just about anywhere you'd want to go in Palma. Parking garage is very conveniently located just across the square.
Christian
Christian,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 27 日
After a lot of research, we booked this hotel because of the good reviews. We stayed in a Superior Room and were celebrating our honeymoon.
The hotel has been recently refurbished and the lounge areas are great. The staff are brilliant and we really valued all of their recommendations. However the rooms themselves are rather poorly finished and the fixtures / fittings feel cheap rather than luxurious. We were really disappointed with the rooftop pool which is tiny and the whole rooftop was pretty neglected.
Overall, the hotel is well located and fine for a short break, but doesn’t provide the luxury we expected for the price and reputation.
Sophie
Sophie,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 27 日
Excellent service and a first class Restaurant. Easy walking distance to the cathedral and palace.