They were overbooked and failed to provide the room I booked at check in. Turned me away to another hotel nearby but took nearly an hour to do it. Expedia was contacted and put the line on hold without any help to resolve the situation.
Staff was very helpful. We booked a one bedroom suite, but there was a maintenance issue with that room. We were given 2 studio suites at no additional charge. The property is undergoing renovations. Our suites were nicely updated. The elevator is located down a long hallway and around the corner from checkin, so it’s inconvenient. There is only 1 elevator and there was a wait.
Hannah
Hannah,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Great staff
Marcelino
Marcelino,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 12 日
Very poor overall
Check-in - was greeted and the. Told to wait a minute. Left at front desk for 5 minutes whilst staff member went into back room. 10 minutes later she re-emerged with no explanation for the delay. Given room key and told room 601. Went to 601 to be greeted with an open door and staff member inside mending something. That is the only reason we went in that room.
Only on leaving the room to get backs from the car did we realise we had been told wrong room number.
Digital key was for room 604. Good job we checked before shutting our belongings in a room that wasn’t ours!!!
Floor 6 had been renovated so was relatively new but still looked the same as the rest of the hotel. Not much of a renovation!!
Housekeeping and maintenance staff were forever hovering around riding the lifts - almost like they were avoiding work!
Greeted on one journey in the lift with maintenance staff laying on a table they were moving floors!!!
Breakfast was extremely poor with a very limited choice. Breakfast was guarded closely by a member of staff to make sure food was not removed from the area. Who was gonna take that anyway???
Generally not a good impression and will NOT be stopping here again.
Beccie
Beccie,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Christopher
Christopher,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
I love this hotel. Customer service and staff there are phenomenal.Happy their upgrading as well
Tenaya
Tenaya,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 24 日
A little more attention to details
Shampoo empty, room has a slight odor of pot, air was very dry in the room. Other than that the rest was fine.
Todd
Todd,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 21 日
Cornelius
Cornelius,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 17 日
Great stay
Alicia
Alicia,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 24 日
The staff was very courteous and the location is convenient when you gotta catch an early flight out of ATL
Oliver
Oliver,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 18 日
Tenaya
Tenaya,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 18 日
Stay was nice no complaints. I always stay here when I come into town one of my favorite places too stay
Tenaya
Tenaya,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 7 日
Kyle
Kyle,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 31 日
Everything
Nicole
Nicole,3 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 31 日
Box spring had exposed stains , black mold under soap holder in bathroom, shampoo and body wash bottle provided were empty. Entire hotel smelled like marijuana. Not to mention they gave me the wrong room
Number so my key card didn’t work. They come up 10 minutes later after we had to wait in hall unlocks door and let’s us in. Makes up some lie the door battery not working but will get us. New key card . There was liquor on the table with personal items and money and trash visible upon opening the door . He acted like that was normal and walked off and lest us in that room . We walk around confused and upon further inspection realized someone was actually already staying in that room and their clothes and shoes were in there . We were mortified. We had to walk back in the hall and call front desk and wait again for our correct room. I like the hotel layout . Nice size to rooms but need some serious deep cleaning. Staff was very nice and mistakes happen, but this was a big one.
DONNA
DONNA,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 29 日
Moon
Moon,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 11 日
Jane
Jane,2 晚行程
Expedia真实住客点评
2/10 很差
2024 年 12 月 30 日
Lawrence
Lawrence,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2024 年 12 月 28 日
I’ve been staying here for years however, the hotel is starting to get ran down. The beds are terrible. There is sunk in and hard. The room wasn’t cleaned properly. There was still people‘s old dirty towels in the room on the back of the door in the bathroom and hanging up on the shower curtain so means that they did not wash the shower curtain. The fridge and kitchen were OK. The living room was OK. I just think what renovations they will be better.
Taylor
Taylor,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 26 日
Was a very good experience
GUILLERMO
GUILLERMO,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 26 日
First time wil repeat
GUILLERMO
GUILLERMO,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 2 日
The staff is always courteous, friendly, and polite. Timberly, Marlon, and Felicia always ensure that I’m well-taken care of during my stays.