In the heart of downtown Rochester, Hilton Garden Inn Rochester Downtown, NY offers a warm welcome with two on-site restaurants and a cozy fireplace in the lobby. Take advantage of an indoor pool, gym, and helpful staff to make your stay unforgettable.
Reviews
8.28.2 out of 10
Very good
Popular amenities
Pool
Pet friendly
Parking available
Gym
24/7 front desk
Bar
Main amenities (12)
Daily housekeeping
2 restaurants and bar/lounge
Indoor pool
Breakfast available
Fitness center
Self parking
Room service
24-hour business center
Business center
2 meeting rooms
24-hour front desk
Computer station
For families (6)
Children stay free
Free cribs/infant beds
Microwave
Connecting/adjoining rooms available
Private bathroom
Premium TV channels
The current price is CNY1,054
CNY1,054
CNY1,227 total
includes taxes & fees
Jul 1 - Jul 2
Room options
Available filters for rooms
Showing 19 of 19 rooms
View all photos for Room, 2 Queen Beds
Room, 2 Queen Beds
9.29.2 out of 10
Wonderful
12 reviews
(12 reviews)
Highlights
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Sleeps 4
2 Queen Beds
View all photos for Room, 1 King Bed, Accessible (Rollin Shower)
Room, 1 King Bed, Accessible (Rollin Shower)
Highlights
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Sleeps 2
1 King Bed
View all photos for Room, 2 Queen Beds, Accessible (Hearing)
Room, 2 Queen Beds, Accessible (Hearing)
10.010.0 out of 10
Exceptional
1 review
(1 review)
Highlights
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Sleeps 4
2 Queen Beds
View all photos for Room, 1 King Bed, Accessible (Hearing)
Room, 1 King Bed, Accessible (Hearing)
8.88.8 out of 10
Excellent
3 reviews
(3 reviews)
Highlights
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Sleeps 2
1 King Bed
View all photos for Room, 2 Queen Beds, Non Smoking
Room, 2 Queen Beds, Non Smoking
Highlights
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Shower/tub combination
Private bathroom
33 sq m
Sleeps 4
2 Queen Beds
View all photos for Room, 1 King Bed with Sofa bed (Larger Room)
Room, 1 King Bed with Sofa bed (Larger Room)
10.010.0 out of 10
Exceptional
3 reviews
(3 reviews)
Highlights
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed
Sleeps 3
1 King Bed and 1 Double Sofa Bed
View all photos for Room, 1 King Bed
Room, 1 King Bed
9.29.2 out of 10
Wonderful
15 reviews
(15 reviews)
Highlights
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Sleeps 2
1 King Bed
View all photos for Room, 1 King Bed (With Drinks-Snacks)
Room, 1 King Bed (With Drinks-Snacks)
Highlights
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Shower/tub combination
Private bathroom
28 sq m
Sleeps 2
1 King Bed
View all photos for Junior Suite, 1 King Bed with Sofa bed (Wetbar)
Junior Suite, 1 King Bed with Sofa bed (Wetbar)
10.010.0 out of 10
Exceptional
2 reviews
(2 reviews)
Highlights
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed
Sleeps 4
1 King Bed and 1 Double Sofa Bed
View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub
Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub
Highlights
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed
View all photos for Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)
Rochester Riverside Convention Center - 2 min walk - 0.2 km
Blue Cross Arena - 6 min walk - 0.6 km
Strong - 8 min walk - 0.7 km
Eastman School of Music - 8 min walk - 0.7 km
University of Rochester - 5 min drive - 4.0 km
Getting around
Greater Rochester Intl. Airport (ROC) - 12 min drive
Rochester Station - 10 min walk
Restaurants
Dinosaur Bar-B-Que - 7 min walk
Branca Midtown - 5 min walk
Bar Bantam - 3 min walk
RoCoCo Coffee Co. - 3 min walk
The Street - Craft Kitchen & Bar - 1 min walk
About this property
Hilton Garden Inn Rochester Downtown, NY
When you stay at Hilton Garden Inn Rochester Downtown, NY, you'll be just a 5-minute drive from Strong and University of Rochester. After splashing around at the indoor pool, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. A fitness center and a snack bar/deli are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers love the helpful staff.
Languages
English, Spanish
More about this property
VISIBILITY
At a glance
Hotel size
106 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in/out available
Minimum check-in age: 21
Check-out time is noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Up to 3 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets allowed (dogs and cats only, 2 total, up to 50 lbs per pet)*
Service animals welcome
Specific rooms only*
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Onsite self parking (USD 10 per day)
Wheelchair-accessible parking on site
Onsite garage
LOB_HOTELS
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) on weekday mornings 6:00 AM–10:00 AM
2 restaurants
Bar/lounge
Room service (limited hours)
Snack bar/deli
Traveling with children
Children stay free (see details)
Grocery/convenience store
Working away
24-hour business center
2 meeting rooms
Computer station
Conference space
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Wedding services
Facilities
Built in 2015
ATM/banking
Safe-deposit box at front desk
Fireplace in lobby
Fitness center
An indoor pool
Banquet hall
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Closed captioned TV
Phone accessibility kit
Well-lit path to entrance
Stair-free path to entrance
ROOM
Room amenities
Be entertained
IPod docking station
37-inch flat-screen TV
Premium TV channels
Pay movies
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Sleep well
Free crib/infant bed
Free rollaway/extra bed
Bed sheets provided
Freshen up
Private bathroom
Free toiletries
Towels
Stay connected
Free WiFi and wired internet
Free local calls
Food and drink
Refrigerator
Microwave
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
MONETIZATION_ON
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately USD 7.95 to 15 for adults, and USD 5.95 to 10 for children
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 75 per accommodation, per stay
Parking
Self parking costs USD 10 per day
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Also known as
Hilton Garden Inn Rochester Downtown
Hilton Garden Rochester Downtown
Hilton Garden Inn Rochester Downtown Hotel Rochester
Hilton Rochester
Rochester Hilton Garden Inn
Hilton Garden Inn Rochester Downtown Hotel
Hilton Rochester Downtown, Ny
Hilton Garden Inn Rochester Downtown
Hilton Garden Inn Rochester Downtown NY
Hilton Garden Inn Rochester Downtown, NY Hotel
Hilton Garden Inn Rochester Downtown, NY Rochester
Hilton Garden Inn Rochester Downtown, NY Hotel Rochester
HELP_OUTLINE
Frequently asked questions
Does Hilton Garden Inn Rochester Downtown, NY offer free cancellation for a full refund?
Yes, Hilton Garden Inn Rochester Downtown, NY does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Garden Inn Rochester Downtown, NY?
Yes, there's an indoor pool.
Are pets allowed at Hilton Garden Inn Rochester Downtown, NY?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 50 lbs per pet. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Hilton Garden Inn Rochester Downtown, NY?
Yes. Self parking costs USD 10 per day.
What are the check-in and check-out times at Hilton Garden Inn Rochester Downtown, NY?
Check-in start time: 3 PM; Check-in end time: 2 AM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Hilton Garden Inn Rochester Downtown, NY and nearby?
Hilton Garden Inn Rochester Downtown, NY has an indoor pool and a fitness center.
Are there restaurants at or near Hilton Garden Inn Rochester Downtown, NY?
Yes, there are 2 onsite restaurants.
What's the area around Hilton Garden Inn Rochester Downtown, NY like?
Hilton Garden Inn Rochester Downtown, NY is in Downtown Rochester, a short 10-minute walk from Rochester Station and 9 minutes' walk from Strong.
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Hilton Garden Inn Rochester Downtown, NY Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.8/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.2/10
Eco-friendliness
Popular mentions
Service staff
Room
Restaurant
Parking
Bathroom
Breakfast
Location
Bed
Food
Building
What guests liked
The airport shuttle service was convenient, quick, and had a friendly driver who made suggestions along the short drive. (4 reviews)
From real guest reviews summarized by AI.
Reviews
8/10 Very good
Jun 23, 2025
Good central location in Rochester
Staff is friendly and helpful. Room was comfy and quiet even though we were right next to the elevator. We never heard it. Location is convenient and parking is reasonable. Not a luxurious 5 star stay but certainly adequate for our weekend. Visit Dinosaur BBQ ( within walking distance) for a great casual meal
OCTAVIO
OCTAVIO, 2-night trip
6/10 Good
Mar 18, 2025
The hotel was ok overall.
Michael
Michael, 1-night trip
10/10 Exceptional
Dec 26, 2024
Great stay
Larry
Larry, 1-night trip
10/10 Exceptional
Jan 5, 2025
Great place
Yajaira
Yajaira, 1-night trip
10/10 Exceptional
Mar 12, 2025
Staff was awesome
joseph
joseph, 1-night trip
8/10 Very good
Apr 19, 2025
Pros & Cons
Pros: centrally located, friendly staff, clean rooms, good dining & drinks
Cons: hard mattresses, flat pillows , no hot tub, breakfast is not complimentary
Overall a decent option depending on your needs and budget. Some trade offs but a solid hotel all the same
Michael
Michael, 8-night trip
10/10 Exceptional
Mar 22, 2025
Hilton Garden Inn Rochester Downtown
Went to see Jeff Dunham show at Blye Cross Arena. Hotel was within walking distance of venue.
Mary
Mary, 1-night trip
10/10 Exceptional
Feb 9, 2025
Great hotel.
All staff very friendly and helpful, including shuttle driver, front desk, and restaurant staff. Room was clean.
Ronald
Ronald, 1-night trip
10/10 Exceptional
Nov 14, 2024
Beautiful hotel downtown Rochester.
Krista Rae
Krista Rae, 1-night trip
8/10 Very good
Nov 16, 2024
Location perfect
Anthony
Anthony, 1-night trip
10/10 Exceptional
Sep 7, 2024
Great hotel.
cindy
cindy, 1-night trip
6/10 Good
May 11, 2025
Lacks their own parking. You have to park in the parking garage next door. Returned from a event late in the evening and had to park up on the 5th level of the parking garage.
The heat/cooling was very inconsistent in some rooms. My room fine but my daughters room was HOT when got there, cooled down and then overnight became HOT again.
nancy
nancy, 1-night trip
8/10 Very good
Feb 20, 2025
The overall cleanliness was good. I was disappointed that the only breakfast item included with the price of the room was coffee.
Mary
Mary, 1-night trip
4/10 Fair
Jun 25, 2025
Expected more, sadly disappointed.
We were quite disappointed with our stay here.
Rooms were pricy, but good size for the 2 of us. However, it was a big disappointment that
basic internet was not free, only free for membership level. Water in the room is a tease with a fee sticker. We were surprised to find there were no adaptions in the room for USB phone chargers. We checked the lamps, wall, alarm clock- no way to charge devices without a wall plug in. The bathroom sink was disconnected from the wall on both sides. Breakfast was pricey for powdered eggs, there is nothing advertising it until a staff member tells you. Very confusing. And most surprising, the AC was not working in our room until we notified the desk (as was the same for several other rooms in our traveling group). Thankfully they made a fix and our room was much more comfortable day 2. The lobby was fine-quiet- and the bar area was nice. Though our group waited quite awhile for their food.
Andrew
Andrew, 2-night trip
10/10 Exceptional
Feb 24, 2025
Everything
Jose Alberto
Jose Alberto, 5-night trip
8/10 Very good
Feb 17, 2025
Staff was very helpful and friendly, especially the breakfast staff. Our room was not ready at checkin and we waited over an hour, but we were given meal vouchers to compensate. Our room was clean and spacious. The parking was not included. My kids loved the pool, though it was quite cold. I would stay here again.
Christy
Christy, 2-night trip
10/10 Exceptional
Dec 23, 2024
Nice and clean
Chao
Chao, 1-night trip
6/10 Good
Mar 15, 2025
Staff were so nice and helpful. It was quiet and peaceful there. Shower was poorly designed as you had to step in to turn on the water so you got blasted by cold water. Bathroom door started squealing but we had just gone to bed so didn't let anyone know. Dining for dinner had a limited menu but our food was good. Breakfast buffet was weak in terms of variety, quality, and the food was not hot.
Pat
Pat, 1-night trip
8/10 Very good
Jan 8, 2025
Close to Convention Centre, Nice staff
Staff were lovely, pool and gym were good. Short distance to convention centre was nice. Issues - elevators smelled like marijuana always. There isn’t an economical choice for food for families close by - we had to uber eats a lot.
Janette
Janette, 2-night trip
10/10 Exceptional
Dec 15, 2024
Awesome
Customer service was awesome 💯💯
Leverne
Leverne, 2-night trip
8/10 Very good
Feb 11, 2025
Hotel was so under-staffed that I couldn't get some coffee delivered to my room.
Thomas
Thomas, 1-night trip
4/10 Fair
May 12, 2025
Was surprised this was a Hilton
Cleanliness was good except for plenty of mold and mildew on the bottom edges of the shower. Kleenex on bathroom counter was wet from bar soap water - little space. Staff was very friendly/enjoyable. Asked for extra pillow/blanket but never received (no spares in closet). TV was difficult to navigate (guides split into 5 channels, unable to navigate to channel via guides). In room Wi-Fi was too slow to use, one person couldn't even get to sign on page. Cell data service waffled between working and not for web pages (using T-MOBILE 5g and Verizon wouldn't get past 4g). Bed was stiff/uncomfortable/felt springs. Breakfast buffet was a mix of good and sad - eggs only edible 1 of 3 days, brown bananas, and overpriced ($15 for standard continental food). Breakfast staff was great/friendly/helpful with options.
Verified traveler
3-night trip
6/10 Good
Feb 3, 2025
.
Kathleen
Kathleen, 1-night trip
10/10 Exceptional
Mar 14, 2024
The staff was friendly and the room was nice.
Doug
Doug, 2-night trip
10/10 Exceptional
Feb 5, 2024
Great Downtown Rochester Hotel
We had a great stay at the hotel, in town to visit the Strong Museum of Play with the kids.