Expedia charged me on my Discover card when I booked.
Hotel Arena Palace charged me when I checked in on my VISA.
It is double charge.
When I checked out I left notes to Hotel Owner/manager to complain double charge.
I ask "Please refund me."
真实旅客
1 晚行程
Expedia真实住客点评
4/10 尚可
2015 年 9 月 1 日
真实旅客
Hotels.com真实住客点评
2/10 很差
2026 年 2 月 12 日
Je ne recommande pas du tout. Ils ont refusé de me rembourser 4 nuits après avoir quitté au bout de la première nuit. Le personnel était plutôt gentil mais on sentait de la cigarette partout. J'étais mal à l'aise avec mon fils et ma femme.
Smail
Smail,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 18 日
The Hotel astonished me from how beautiful it is. When I entered the Hotel room I got calmer at it’s Excellence.
Alyssa
Alyssa,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 7 日
Everything was good , but i suggest they also add breakfast for people who stayed at hotel for one for more nights.Thankyou
Simerjit
Simerjit,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 27 日
This place is a dump among dumps. No towels, no thermostat, no smoke alarm. The ceiling fan/light fixture had only one lightbulb and when you shut off that one light, you automatically shut off the fan as well despite it being over one hundred degrees in the room. Shower water was hot but only trickled. I tried to plug in my own travel fan. It blew the breaker that powered half of the third floor. After three tries and three blow outs, I went to bed with no blankets on. The steps weren’t shoveled. Just an absolute disaster of a hotel. Do not stay here.
Jason
Jason,5 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 27 日
Gregory
Gregory,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 29 日
Sebastien
Sebastien,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 3 日
The hotel was disgusting not at all, but the picture showed and full of rat
Clément
Clément,11 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 2 日
la chambre négligée
le personnel OK
les équipements médiocre
Michel
Michel,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 11 月 2 日
For how cheap the place is it is a wonderful stay. But definitely would recommend going elsewhere of you could afford it.
Mark
Mark,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 11 月 1 日
olivia
olivia,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 1 日
GOOD!
Luiz
Luiz,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 28 日
Ghislain
Ghislain,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 28 日
Joaquin
Joaquin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 27 日
Pers
Ben jouda
Ben jouda,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 26 日
Khai
Khai,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 25 日
Excellent
Khai
Khai,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 10 月 24 日
Staff were very welcoming and polite! However, it did seem like there may have been smoking (?) occurring indoors, as it smelled very strongly of it when particular staff members were present.
Overall was a lovely stay, but cleanliness can be very easily improve dramatically!
Sam
Sam,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 23 日
Khai
Khai,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 21 日
Khai
Khai,2 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 19 日
Much Old without rénovation and confort
Rémi
Rémi,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 19 日
It should be STRONGLY pointed out that this is a Victorian Hotel, not a modern hotel. It has shared toilets and showers and EVERYTHING from the narrow winding staircase up to the 3rd floor to the heating system, is 150 years old.
Now, I loved this but lots of people would find it horribly barbaric.