There were a few things that didn’t go well. To start with the hotel app messaging staff didn’t show any compassion to offer us a free cancellation on compassionate grounds. So we were forced to go ahead with our travel plans.
When we arrived the reception staff was average.
We got to our room and the room looked nice at the start but then we started noticing things like the fridge was dented all over, the aircon remotes didn’t seem to work initially but we eventually figured it out. The safe was in a lock position and not working. The staff tried to fix it but couldn’t and didn’t bother to the next day too.
The hotel said toothbrush and toothpatse available upon request but when we requested for it then said they don’t do it. I have to show them their add to validate it and then they arranged for it from Aldi.
There were marks on the walls and curtains and cobwebs on the ceiling too.
The sofas looked like they hadn’t been cleaned or washed in ages and we started developing itchy rashes to the extent of minor bleeding.
The room service was very slack too and didn’t bother cleaning the corners. One day we asked the staff to come after 3 pm to do the rooms but they didn’t bother to. The next day was Saturday and they said they don’t have the time to clean it. They just dumped extra towels on the dirty sofa and didn’t bother taking the old ones awayuntil we requested them to. They then obliged to do the bedsheets at least & we didn’t bother getting them changed as we left.
Reemis
Reemis,5 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 12 月 2 日
Jinki
Jinki,2 晚行程
Hotels.com真实住客 点评
8/10 很好
2025 年 11 月 28 日
Rodney
Rodney,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 26 日
Everything was great. Easy check in, clean room, staff were extremely helpful.
Patricia
Patricia,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 25 日
Great location. Shops nearby. Room was clean and fresh.
Andrea
Andrea,3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 18 日
There was an issue with the key card working in the room connecting the power. At 1230am in morning when we called staff they came and helped and gave us a replacement card. thanks for keeping us warm.
Melissa
Melissa,1 晚家庭旅行
Wotif真实住客点评
10/10 绝佳
2025 年 11 月 2 日
Rooms were clean, quiet and staff were fantastic. We enjoyed our stay!
Chris
Chris,2 晚家庭旅行
Wotif真实住客点评
10/10 绝佳
2025 年 10 月 10 日
Good location and staff, and great having more facilities, fridge, microwave, cooking and washing options, great when staying for work rather than in a hotel.
Jason
Jason,4 晚行程
Wotif真实住客点评
10/10 绝佳
2025 年 9 月 24 日
Pleasant stay thank you
Michelle
Michelle,3 晚行程
Wotif真实住客点评
10/10 绝佳
2025 年 9 月 17 日
Great location, modern, clean, comfortable with kitchen. Everything we needed for a longer stay.
Friendly and professional staff.
Julie
Julie,2 晚 行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Very clean rooms good beds the staff where very helpful and pleasant wouldn’t stay any where else in Werribee
Maggi
Maggi,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 9 月 6 日
Lee
Lee,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 8 月 13 日
Convenient for our needs. Good facilities
Beverly
Beverly,7 晚浪漫旅行
Wotif真实住客点评
6/10 好
2025 年 7 月 30 日
The lights stopped working through the night.
Melanie
Melanie,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 27 日
Very clean and friendly service
Lee
Lee,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 7 月 20 日
Only supplied with one key card made it difficult to do many things,
Alison
Alison,1 晚行程
Wotif真实住客点评
10/10 绝佳
2025 年 7 月 20 日
Handy for an overnight stay in the area (we were there for a wedding at Werribee Mansion) and enjoyed wide choice of shops and cafes close by.