This was our third stay at The Residences at Biltmore, and I was a bit disappointed. The walls in the master bedroom need painting, and the balcony windows were very dirty.
During our stay, there was a rainstorm, and when we returned to our room, we found water all over the floor by the door and the kitchen table. I tried calling the "24-hour" front desk, but there was no answer. I left a message but never received a return call. The next morning, I went to the front desk in person. The staff member didn’t seem very concerned and said she would send maintenance to check the door. I'm not sure if anyone ever came.