On the first night when we checked in we told reception the TV couldn’t connect to our mobile device as they requested us to do because the TV didn’t have any apps. He couldn’t connect it and say he would ask for someone to fix it the following day, that day never came.
The hotel had a weird smell. Specially the third floor, it was a mixture of old, dust and humid. The room was not the cleanest, actually it was pretty dirty as well and it also had a funky smell.
The only good thing surrounding the hotel is the San Felipe Castle everything else was super sketchy and actually dangerous. We were literally perused by man on our way to the store that was a 4 min walk from the hotel.
On our way out, we were being charged for drinks we never consumed. Although the lady did end up dropping those charges from our check.
We asked for room service the first night, the nachos were old and drenched in oil, over all the food and drinks were pretty mediocre.
It was a really bad experience overall.