Experience the vibrant atmosphere of The Metropolitan Hotel, where guests can unwind at the billiards table or explore nearby attractions. Enjoy a meal at the on-site restaurant and make use of convenient amenities like self parking and an ATM.
Mackay Enertainment and Convention Centre - 15 min walk - 1.3 km
Bluewater Lagoon - 17 min walk - 1.4 km
Caneland Central - 17 min walk - 1.4 km
Harrup Park - 3 min drive - 2.2 km
Getting around
Mackay, QLD (MKY) - 8 min drive
Mackay Station - 10 min drive
Nabilla Station - 21 min drive
Mapalo Station - 25 min drive
Restaurants
McDonald's - 11 min walk
Mojos - 8 min walk
Metropolitan Hotel - 1 min walk
Woodman's Axe - 7 min walk
The Dispensary - 6 min walk
About this property
The Metropolitan Hotel
When visiting Mackay, The Metropolitan Hotel is a great choice to consider. Guests looking for a bite to eat can check out The Metropolitan, which serves lunch and dinner.
At a glance
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Hotel size
6 rooms
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Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18
Check-out time is 10 AM
Contactless check-out available
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Special check-in instructions
The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cribs (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING
Parking
Free uncovered onsite self parking
Free onsite RV/bus/truck parking
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Other information
Designated smoking areas
Property amenities
Food and drink
Restaurant
Bar/lounge
Room service (limited hours)
What to do
Pool table
Services
Front desk (limited hours)
Facilities
ATM/banking
Banquet hall
Room amenities
Be entertained
32-inch TV
Digital TV channels
Home comfort
Air conditioning and heating
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer (on request)
Towels
Toilet paper
Stay connected
Desk
Free WiFi (speed of 25+ Mbps)
Food and drink
Refrigerator
Microwave
Toaster
More
Daily housekeeping
Access via exterior corridors
Special features
Dining
The Metropolitan - This bistro serves lunch and dinner.
Fees & policies
Optional extras
Late check-out can be arranged for an extra charge
Policies
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Metropolitan Hotel Mackay
Metropolitan Mackay
Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel
The Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel Mackay
Frequently asked questions
Does The Metropolitan Hotel offer free cancellation for a full refund?
Yes, The Metropolitan Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Metropolitan Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at The Metropolitan Hotel?
Yes, there's free self parking. Free RV/bus/truck parking is available.
What are the check-in and check-out times at The Metropolitan Hotel?
Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Check-out time is 10 AM. Late check-out is available for a charge. Contactless check-out is available.
Are there restaurants at or near The Metropolitan Hotel?
Yes, there's an onsite restaurant, The Metropolitan.
What's the area around The Metropolitan Hotel like?
The Metropolitan Hotel is a short 17-minute walk from Bluewater Lagoon and 18 minutes' walk from Caneland Central.
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Reviews
The Metropolitan Hotel Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
7.6
Cleanliness
7.0
Location
7.6
Staff & service
6.8
Property conditions & facilities
Reviews
Verified
8/10 Very good
Jan 26, 2026
Very good location
YAN
YAN, 2-night trip
Verified
8/10 Very good
Jan 29, 2026
The rooms have been recently renovated and are very nice
Jodie
Jodie, 1-night trip
Verified
10/10 Exceptional
Jun 8, 2025
Property very nice and very accommodate staff.
Jonard
Jonard, 6-night trip
Verified
8/10 Very good
Nov 27, 2024
Great food & friendly staff. Rooms were clean
Shakira
Shakira, 4-night trip
Verified
10/10 Exceptional
Jan 13, 2025
Great staff
Peter
Peter, 1-night trip
Verified
10/10 Exceptional
Apr 19, 2025
Heathers communication was great especially Friday being a public holiday, great instructions on how to get the key. Room great and clean, beds comfortable as well
katrina
katrina, 1-night trip
Verified
10/10 Exceptional
Dec 15, 2025
Friendly and welcoming staff. Heather and her team couldn’t do enough for us; Nothing was a problem.
Clean modern large suite. Great kitchen. Roomy bedrooms. Pleasantly surprised we had a very handy laundry within the unit. TV in each bedroom. Good AC. Plenty of towels and crisp bedlinen.
Gave us a little bit of additional time to check out as my Dad has Parkinson’s and is slow to move in the mornings.
Great location.
Great price.
2nd time we have stayed here. Best kept secret in Mackay. Will be back!
Jolenta
Jolenta, 3-night trip
Verified
10/10 Exceptional
Dec 11, 2024
Very clean, completely renovated rooms. Fantastic hot showers. Crisp sheets. Great dining options downstairs in hotel. Close to everything in the city centre. Great price. Would return here again.
Jolenta
Jolenta, 3-night trip
Verified
8/10 Very good
Mar 24, 2026
Great spacious affordable apartments
cathy
cathy, 1-night trip
Verified
8/10 Very good
Feb 1, 2026
Clean room, nice size shower, comfy beds.
Tarsha
Tarsha, 1-night trip
Verified
10/10 Exceptional
Jul 18, 2024
Lovely staff great stay
Rhonda
Rhonda, 1-night trip
Verified
10/10 Exceptional
May 25, 2025
Love staying at a pub.
David
David, 1-night trip
Verified
8/10 Very good
Nov 3, 2024
Very clean,convenient to shops
Katherine
Katherine, 2-night trip
Verified
10/10 Exceptional
Mar 26, 2025
I liked everything but it was a bit noisy and it is understandable. Will be back
Louisa
Louisa, 3-night trip
Verified
6/10 Good
Feb 20, 2025
Nettes Personal. Keine Zimmerreinigung. Belüftung der Küche sehr laut.
Katharina
Katharina, 3-night trip
Verified
4/10 Fair
Jun 2, 2017
Would be ideal for a smoker..
Would rate this one 2.5 ☆'s. Location was a plus thou near the bus stop.
Verified traveler
1-night trip
Verified
6/10 Good
May 23, 2017
Staff were friendly. Close to facilities.
It was ok. Very buget friendly. Staff were friendly. Not recommended for single women.
Verified traveler
Verified
8/10 Very good
Nov 7, 2016
Good country pub in the middle of Mackay.
It was wonderful to find a great value pub Accom in the middle of Mackay. Excellent value for money and also great food as well.
Len
Verified
8/10 Very good
Oct 26, 2016
Centre of town, excellent value..
As a retiree one has to be careful and watch the pennies, this hotel ticks all the accomodation boxes with no compromise ..
Hugo
Verified
4/10 Fair
Sep 26, 2016
Service leaves a lot to be desired
Would not recomend this hotel , no lights on entrance stairs, 2 lights in room not working, staff very rude when I required about my security deposit re enburstment, cheep and nasty, plenty better places to stay for a little more money.
george
Verified
8/10 Very good
Jul 17, 2016
Served the purpose for the type of accommodation required
Verified traveler
Verified
8/10 Very good
Jul 2, 2016
Excellent location to Center of town, short walk t
I found the staff very friendly and willing to assist at all times. The food menu in the hotel is varied and also to an excellent standard. Well worth eating there.
Len
Verified
8/10 Very good
Jun 11, 2016
Estada de una noche
Lugar correcto para passar una noche! Justo encima de una sala de juegos y de un bar. No ruidos molestos y jn equipo simpatico
Axelle
Verified
8/10 Very good
Jun 2, 2016
Good position, great food.
We found it great value for money although the rooms lacked any eating utensils, the in house food was very nice. We will definitely stay there again.
Alan & Mary
Verified
6/10 Good
May 19, 2016
Razoável e econômico.
O hotel é anexo a um bar/restaurante e uma espécie de Cassino, que por aqui eles chamam de 'Pokies' e tem vários caça-níqueis. O check-in é feito no bar, inclusive, demoramos a entender que o hotel era ali mesmo. Para nós foi satisfatório, localização central e tarifa econômica. O quarto tinha uma boa cama e um bom banheiro. TV a cabo, geladeira (frigobar) e microondas. Atendeu nossas expectativas. É bem razoável.