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ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

5.0 star property
Luxury beachfront resort with spa, near El Camaleón Mayakoba Golf Course

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Photo gallery for ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

Exterior
Premium bedding, free minibar items, in-room safe, iron/ironing board
Breakfast, lunch, dinner served; local and international cuisine
Suite (Beach Area) | Premium bedding, free minibar items, in-room safe, iron/ironing board
Aerial view

Reviews

9.4 out of 10
Exceptional
Near El Camaleón Mayakoba Golf Course, Andaz Mayakoba - a Concept by Hyatt offers an unforgettable family getaway. With 2 beach bars, a private beach and sun loungers, this resort is perfect for soaking up the sun. Indulge in local cuisine at Cocina Milagro or rejuvenate with spa treatments like hydrotherapy and manicures/pedicures at Naum.

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Free parking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurant and 2 beach bars
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • Free beach shuttle
  • Health club
  • Sauna
  • Steam room
  • Free use of bicycles

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's club (free)
  • Private bathroom
  • Cable/satellite TV service
  • Garden

Room options

Available filters for rooms
Showing 15 of 15 rooms

Suite, 1 King Bed, Lagoon View (Sanctuary)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
Eco-friendly toiletries
Private bathroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Harmony, Plunge Pool)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
Eco-friendly toiletries
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Beach Area)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed (Beach Area)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Beach Area)

Suite (Beach Area) | Premium bedding, free minibar items, in-room safe, iron/ironing board

Suite (Beach Area)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
  • 120 sq m
  • Lagoon view
  • Sleeps 4

View all photos for Room, 2 Double Beds (Beach Area)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds (Beach Area)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Lagoon View

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds, Lagoon View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lagoon View

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed, Lagoon View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Suite, Lagoon View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
  • 50 sq m
  • Lagoon view
  • Sleeps 4

Room, 1 King Bed, Lagoon View (Plunge Pool)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
Eco-friendly toiletries
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, Ocean View

Studio, Ocean View | Premium bedding, free minibar items, in-room safe, iron/ironing board

Studio, Ocean View

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Beachfront

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, Beachfront

Premium bedding, free minibar items, in-room safe, iron/ironing board

Studio, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • Ocean view
  • Sleeps 3

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The price is CNY2,345
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includes taxes & fees
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About the neighborhood

Map
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course - 8 min walk - 0.8 km
  • Tres Rios Ecopark - 6 min drive - 3.5 km
  • Quinta Avenida - 9 min drive - 10.1 km
  • Maroma Beach - 11 min drive - 8.3 km
  • Mamitas Beach - 16 min drive - 10.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive
  • Tulum Intl. Airport (TQO) - 104 min drive
  • Cozumel Intl. Airport (CZM) - 14.4 miles/23.1 km
  • Free beach shuttle

Restaurants

  • ‪Black & White - ‬4 min drive
  • ‪Cafe Antoinette - ‬13 min walk
  • ‪La Copa - ‬7 min drive
  • ‪Coco Café - ‬4 min drive
  • ‪Bluemoon - ‬5 min drive

About this property

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

Placing you within a 10-minute walk of El Camaleón Mayakoba Golf Course, ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT offers a private beach where you can enjoy beach umbrellas, yoga, and sun loungers. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, hydrotherapy, and mani/pedis. Cocina Milagro serves local and international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious resort include 2 beach bars, a free kid's club, and a bar/lounge. Fellow travelers say great things about the helpful staff.

All inclusive

All-inclusive room rates at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 214 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site
DONE

Offsite

    • Free beach shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–11 AM
  • 2 beach bars
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Private dining
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Mini golf
  • Supervised childcare (surcharge)

What to do

  • On a private beach
  • Free beach shuttle
  • Beach yoga
  • Fitness classes
  • Ecotours
  • Golfing
  • Mini golf
  • Kayaking
  • Snorkeling
  • Golfing nearby
  • Boat tours nearby
  • Windsurfing nearby
  • Whale-watching nearby

Working away

  • 5 meeting rooms
  • Conference space (66736 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Free bicycle rentals
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2016
  • ATM/banking
  • Garden
  • Terrace
  • 24-hour fitness center
  • Adjacent to a golf course
  • 2 outdoor pools
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Wheelchair-accessible restaurant
  • Braille signage
  • Closed captioned TV
  • Magnifying mirror
  • Visual fire alarm
  • Phone accessibility kit

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Ceiling fan
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Turndown service
  • Alarm clock
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient toilets only

Special features

Spa

Naum has 6 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Dining

Cocina Milagro - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Casa Amate - This fine-dining restaurant specializes in Latin American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Tinta del Pulpo - This restaurant specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Vegan Bar - This restaurant specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Sotavento - Onsite seafood restaurant. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Service fee: 10 percent

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 650 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

This property is closed from March 2 2025 to December 1 2025 (dates subject to change).

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 1538 per pet, per night

Policies

This property does not have elevators.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C

Frequently asked questions

Is ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT currently open?

This property is closed from March 2 2025 to December 1 2025 (dates subject to change).

Does ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT offer free cancellation for a full refund?

Yes, ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Yes, there are 2 outdoor pools.

Are pets allowed at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Yes, pets are welcome. There's a charge of MXN 1538 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Yes, there's free self and valet parking.

What are the check-in and check-out times at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

Is there an onsite casino at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

No, this resort doesn't have a casino, but Riviera Gran Casino (10-min drive) is nearby.

What is there to do at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT and nearby?

Have fun with onsite activities like kayaking, snorkeling, and beach yoga. Additional recreation onsite includes fitness classes, ecotours, and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 2 outdoor swimming pools. ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT also has 2 beach bars, a private beach, and a 24-hour fitness center, as well as a sauna and a garden.

Are there restaurants at or near ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Yes, Cocina Milagro offers local and international cuisine.

What's the area around ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT like?

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT is located a short 8-minute walk from El Camaleón Mayakoba Golf Course.

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ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Beach
Room
Food
Restaurant
Biking
Breakfast
Amenities
Shower
Drinks

What guests liked

  • The beach area was fantastic with fine sand and excellent access via golf carts or complimentary bikes. (7 reviews)
  • The property offers a variety of good dining options and excellent service at its restaurants. (3 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Very nice hotel, all inclusive is nice
christiano, 6-night trip

10/10 Exceptional

Great place excellent experience
hillel, 2-night trip

8/10 Very good

Good hotel
Gerardo, 1-night trip

6/10 Good

Food was average
Francoise Marie-Jose, 9-night trip

10/10 Exceptional

We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.
Stefan, 6-night trip

10/10 Exceptional

This eco resort offers what ever you like. Its a bit expensive but worth the experience.many guests i spoke with are on their 4, 5 and 6th visit.
john, 2-night trip

10/10 Exceptional

We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.
SERGIO, 1-night trip

10/10 Exceptional

I love this hotel and its location. I wish they had better food in room service and the beach restaurant. Overall great experience.
1-night trip

8/10 Very good

Its nice safe environment. The
Matt, 5-night trip

10/10 Exceptional

AMAZING!
MiCHAEL DEAN, 4-night trip

8/10 Very good

It was a good not great experience
marcella sousa, 4-night trip

8/10 Very good

Overall great experience. Service was a little lacking at times.
Erica, 8-night trip

10/10 Exceptional

Wow. once you figure out the maze of the jungle this place is laid out in it becomes a spectacular journey to dining and the beach each time. The staff is wonderful, the rooms are spacious and the beach is amazing. If they would add a beach vibey EDM DJ at the beach this place would be unbeatable.
Andy, 1-night trip

8/10 Very good

Had a great time at Andaz!
Sri, 5-night trip

10/10 Exceptional

the staff makes this property. they all went above and beyond to make us happy.
Faraz, 4-night trip

10/10 Exceptional

It is an excellent place for family vacations. The service by employees is exceptional.
Jorge, 6-night trip

2/10 Poor

Lost my sunglasses

I lost my sunglasses at the property and the staff were not helpful in finding it!
hasanga, 1-night trip

10/10 Exceptional

The greatest vacation ever
Jose Luis, 3-night trip

4/10 Fair

Lost my sunglasses

I lost my sunglasses abd staff did not help me fimd it
hasanga, 1-night trip

10/10 Exceptional

Amazing stay and staff!

6/10 Good

Food was really mediocre. Service was average…room was ok! You wouldn’t know that this open was just recently opened. Design of the restaurants were outdated with no attention to design.
1-night trip

10/10 Exceptional

The staff were very friendly and accommodating.
Marilyn, 4-night trip

10/10 Exceptional

Absolutely gorgeous property, highly recommend. Would love to stay there again!

10/10 Exceptional

Luxury luxury luxury !!!!!!! Beautiful Stay , amazing staff & food
Bahar, 5-night trip

10/10 Exceptional

This is a paradise in the jungle. The property is so beautiful, suite was wonderful, and staff was amazing.
Hope, 5-night trip