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Cool Palms Motel

2.5 star property
Mackay motel with outdoor pool

Choose dates to view prices

Located in West Mackay, Cool Palms Motel invites you to unwind amidst the lush garden and relax by the outdoor pool. Guests appreciate helpful staff, convenient amenities like free WiFi and luggage storage, as well as dry cleaning services for a stress-free stay.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free parking
  • Free WiFi
  • Air conditioning
  • Laundry facilities

Main amenities (12)

  • Outdoor pool
  • Breakfast available
  • Room service
  • Terrace
  • Garden
  • Vending machine
  • Laundry service
  • Self-serve laundry
  • Picnic area
  • Barbecue grills
  • Luggage storage
  • Limited hour front desk

Feel at home (6)

  • Cribs/infant beds (surcharge)
  • Microwave
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Self Contained (sleeps 4)

Family Self Contained (sleeps 4) | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Family Self Contained (sleeps 4)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Queen + Single Studio

Queen + Single Studio | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Queen + Single Studio

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Queen + Single

Standard Queen + Single | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Standard Queen + Single

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Large Family Self Contained (sleeps 5)

Large Family Self Contained (sleeps 5) | Private kitchenette | Fridge, microwave, coffee/tea maker, electric kettle

Large Family Self Contained (sleeps 5)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds
  • Free WiFi

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  • Pool
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The price is CNY720
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About the neighborhood

Map
4 Nebo Road, West Mackay, QLD, 4740

What's nearby

  • Caneland Central - 12 min walk - 1.0 km
  • Mackay Enertainment and Convention Centre - 12 min walk - 1.0 km
  • Bluewater Lagoon - 17 min walk - 1.4 km
  • Harrup Park - 3 min drive - 1.9 km
  • Mackay Regional Botanic Gardens - 3 min drive - 1.9 km

Getting around

  • Mackay, QLD (MKY) - 6 min drive
  • Mackay Station - 5 min drive
  • Nabilla Station - 19 min drive
  • Mapalo Station - 24 min drive

Restaurants

  • ‪Hungry Jack's - ‬13 min walk
  • ‪KFC - ‬16 min walk
  • ‪KFC - ‬2 min drive
  • ‪Subway - ‬13 min walk
  • ‪Jamaica Blue - ‬19 min walk

About this property

Cool Palms Motel

  • Cool Palms Motel is a great choice for a stay in Mackay. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks. A terrace and a garden are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 14 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: 5:30 PM
    • Contactless check-in available
    • Express check-in/out available
    • Check-out time is 10 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • The front desk is open daily from 7 AM - 8 PM
    • Front desk staffed during limited hours
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast each morning (surcharge)
  • Barbecue grills
  • Room service (limited hours)

Services

  • Front desk (limited hours)
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Crib/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator
  • Microwave

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately AUD 9.00 for adults and AUD 9.00 for children

Renovations and closures

The property is closed between August 10 and August 30.

Children & extra beds

  • Cribs/infant beds are available for AUD 5.0 per night
  • Rollaway beds are available for AUD 15.0 per night

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.

Also known as

Cool Palms Motel Mackay
Cool Palms Motel
Cool Palms Mackay
Cool Palms
Cool Palms Motel West Mackay
Cool Palms West Mackay
Cool Palms Motel Motel
Cool Palms Motel West Mackay
Cool Palms Motel Motel West Mackay

Frequently asked questions

Is Cool Palms Motel currently open?

The property is closed between August 10 and August 30.

Is there a pool at Cool Palms Motel?

Yes, there's an outdoor pool.

Are pets allowed at Cool Palms Motel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Cool Palms Motel?

Yes, there's free self parking.

What are the check-in and check-out times at Cool Palms Motel?

Check-in start time: 2 PM; Check-in end time: 5:30 PM. Check-out time is 10 AM. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Cool Palms Motel and nearby?

Cool Palms Motel has an outdoor pool and a picnic area, as well as a garden.

What's the area around Cool Palms Motel like?

Cool Palms Motel is a short 13-minute walk from Mackay Enertainment and Convention Centre and 14 minutes' walk from Caneland Central.

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Reviews

Cool Palms Motel Reviews

8.6

Excellent

9.0

Cleanliness

8.2

Location

9.0

Staff & service

8.2

Property conditions & facilities

Popular mentions

Room
Service staff
Children
Microwave

Reviews

Verified

10/10 Exceptional

Clean and very helpful staff will definitely stay here again
Sharon, 4-night trip
Verified

10/10 Exceptional

Good stay

Very affordable basic place, very clean and safe and everything you need. Conveniently located to the mall and food
Richard, 2-night trip
Verified

10/10 Exceptional

Although the property is older and seems a little more dated, everything was pretty clean with good amenities, including toaster and microwave. The coffee was a little stale but otherwise it was a great room and the service was lovely.
Ariel, 1-night trip
Verified

10/10 Exceptional

This property was very clean and catered well for small children. There was even a high-chair available.
Taija, 1-night trip
Verified

10/10 Exceptional

Great place to stay. 4 lady bowlers shared the family room. Have stayed at many motels on trips away and this would be the best. Real crockery and cutlery unlike some. One lady a smoker and was made feel comfortable in lovely smoking area. Will be recommending to anyone looking for accommodation in Mackay. Kaye Cooper Townsville
Kaye, 3-night trip
Verified

8/10 Very good

The property itself wasnt anything spectacular. Pretty good for the price really. The owner was a little stand-offish and wasnt very welcoming. The cleaning staff the morning we were leaving, were friendlier. Would go back though.
Louise, 1-night trip
Verified

6/10 Good

Although the rates are cheap theres a reason for that its right next to a busy roadway. You hear everything from spastics doing burnouts at the traffic lights right out the front of the motel to buses amd noisy harleys ripping past if your looking for a restful nights sleep it aint here. Other than that the rooms are on and clean as they say you get what you pay for.
Stuart, 1-night trip
Verified

8/10 Very good

The motel is on a busy road, luckily our room was the furthest away from the road. The room was very clean and tidy, however it had some issues. The light switches were loose as were the power points. There were several other small repairs that needed to be done. The bed was very comfortable.
Les, 1-night trip
Verified

8/10 Very good

It was pretty good value for money. For the price, it was clean, pretty modern renovation, well kept, parking, not a bad location close to Canelands shops and the city centre. Absolutely no complaints, as a cheap and cheerful it scores well. In fact you could quite easily be charged twice as much for something that good. We arrived late, and they did a great job on the key in the lock box, and the owners live on site if you're desperate, you can ring them on the main line after hours. Highly recommended for a work activity or quick visit, and nice people running it and cleaning etc (hey it's Mackay, of course people are nice). Of course dear Mackay is absolutely a hard working industrial heartland of mining and agriculture, don't expect it to be a tourist paradise like Cairns, because it's not.
Richard, 2-night trip
Verified

10/10 Exceptional

Brilliant place to stay
Mataiulua, 2-night trip
Verified

10/10 Exceptional

Everything we needed for a one-night stay and very reasonably priced
Verified

10/10 Exceptional

I have been staying here for 40 years and it has always been good real family friendly
Alexander, 1-night trip
Verified

10/10 Exceptional

Great service, good value for money, comfy bed and had everything I needed and more
Cale, 1-night trip
Verified

10/10 Exceptional

Cleanliness, decor and the owners were friendly and professional
Joy, 1-night trip
Verified

10/10 Exceptional

The staff are great people.
David, 1-night trip
Verified

8/10 Very good

Basic motel. Good value and well located.
1-night trip
Verified

10/10 Exceptional

Staff were amazing.
Verified

10/10 Exceptional

Great value motel, was clean and comfortable, I arrived after hours and the check in process was well communicated and easy to follow.
Jeff, 1-night trip
Verified

10/10 Exceptional

Very friendly hosts. Gave us tips on where to eat and advice on our travel
Shauna, 2-night trip
Verified

8/10 Very good

Nice room with comfortable bed
Lyndall, 1-night trip
Verified

8/10 Very good

Excellent service. Provided all the information needed for our stay. Rooms very clean and comfortable.
1-night trip
Verified

8/10 Very good

Family room is a great size, very comfortable for a family of 5.
Sarah, 1-night trip
Verified

10/10 Exceptional

Very clean and tidy very good use of space not over crowded would recommend to our family and friends
Pam, 1-night trip
Verified

10/10 Exceptional

Me and my fiance really enjoyed our stay! Thank you!
Summer, 5-night trip
Verified

10/10 Exceptional

I found it to be great value foroney and very clean.
Christine, 1-night trip