On arrival, the driveway is quite narrow, with adequate parking spaces. The welcome reception is at the end of the garden. 4 couples arrived at the same time, and with one receptionist taking each couple back up to the house to show room/entry instructions, it took a quite to get checked in. They offered food and drinks whilst waiting, but the reception room was full of mosquitoes/gnats, so it wasn't pleasant to wait there. The room was traditional. We couldn't get the shutters to close properly, so light and noise came in from the main road in front of the property. The bed was a too soft for us. The buffet breakfast was adequate, typical European fare.
The checkout took a while, because the receptionist left the premises and the cleaner didn't speak English and found it hard to communicate with the 3 couples waiting to pay/hand back keys.
The location was excellent, literally across the road from the walled entrance of Lucca.