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Hyatt Centric Playa del Carmen - Downtown House & Beach House

4.5 star property
Luxury hotel with 2 outdoor pools, connected to a shopping center, near Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for Hyatt Centric Playa del Carmen - Downtown House & Beach House

Exterior
2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes
Exterior
Terrace/patio
Lobby
Escape to Thompson Playa Del Carmen Main House, by Hyatt, where the vibrant spirit of Quinta Avenida meets luxury comfort. Enjoy shopping on site or a meal at one of the two restaurants; then unwind with a coffee or cocktail on the rooftop terrace. With an outdoor pool and helpful staff ready to assist you.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Bar
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and 2 poolside bars
  • 3 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Free use of bicycles
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels

Feel at home (6)

  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
The current price is CNY826
CNY1,330 total
includes taxes & fees
Oct 5 - Oct 6

Room options

Check availability for these dates

Tonight
Oct 3 - Oct 4
Check availability for tonight Oct 3 - Oct 4
Tomorrow
Oct 4 - Oct 5
Check availability for tomorrow Oct 4 - Oct 5
Available filters for rooms
Showing 15 of 15 rooms

View all photos for 2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

2 Queen Beds (Downtown House)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Premium bedding
Rainfall showerhead
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Urban (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Urban (Downtown House)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Premium bedding
  • 82 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed with Balcony (Downtown House)

1 King Bed with Balcony (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed with Balcony (Downtown House)

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds with Balcony (Downtown House)

View from room

2 Queen Beds with Balcony (Downtown House)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Premium bedding
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Quinta Avenida (Downtown House)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 102 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed (Downtown House)

8.4 out of 10
Very good
(11 reviews)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Premium bedding
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Queen Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 Queen Bed (Downtown House)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Premium bedding
Rainfall showerhead
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Calle Corazon (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Calle Corazon (Downtown House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 79 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Coastal Ocean (Beach House)

Suite Coastal Ocean (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Coastal Ocean (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Oceanfront (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Partial Oceanfront (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Pool View (Beach House)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

2 Queen Beds Partial Ocean View (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Ocean View (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Panoramic Ocean Front (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Partial Ocean View (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 14 min walk - 1.3 km
  • Playacar Beach - 14 min walk - 1.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Aldea Corazón - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Porfirio’s - ‬1 min walk
  • ‪Sonora Grill PRIME - ‬1 min walk
  • ‪Calle 12 - ‬1 min walk

About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

At Hyatt Centric Playa del Carmen - Downtown House & Beach House, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be just steps from Quinta Avenida. 2 outdoor pools provide a splash of fun, and guests can also take advantage of a 24-hour fitness center. Dining choices include 2 restaurants and the 2 poolside bars are great places to grab a cold drink. Other highlights at this luxurious hotel include 3 bars/lounges, a rooftop terrace, and a snack bar/deli. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 119 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 11:30 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets stay free (dogs only, 1 total, up to 40 lbs per pet)
    • Service animals welcome
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured covered onsite valet parking (USD 20 per night)
    • Onsite parking includes off-street options
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 7:00 AM–noon
  • 2 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Lifeguard on site

What to do

  • On the beach
  • Shopping
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free bicycle rentals
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2015
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour fitness center
  • 2 outdoor pools
  • Shopping mall on site
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 45
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle

Room amenities

Be entertained

  • 55-inch LED TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Free rollaway/extra bed
  • Travel crib

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: USD 300 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 32 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Beach access
    • Beach loungers
    • Beach towels
    • Fitness/yoga classes
    • Health club access
    • In-room coffee
    • In-room safe
    • Phone calls (may be limited)

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately USD 25 to 30 for adults, and USD 15 to 20 for children
  • Airport shuttle service is offered for an extra charge of USD 110 per vehicle (one-way, maximum occupancy 6)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Covered valet parking costs USD 20 per night

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Frequently asked questions

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House offer free cancellation for a full refund?

Yes, Hyatt Centric Playa del Carmen - Downtown House & Beach House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, there are 2 outdoor pools.

Are pets allowed at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, dogs stay free, with a limit of 1 total and maximum weight of 40 lbs per pet. Food and water bowls are available.

Is parking offered on site at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes. Valet parking costs USD 20 per night.

Is airport shuttle service offered by Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, an airport shuttle is available. The charge is USD 110 per vehicle one-way.

What are the check-in and check-out times at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.

What is there to do at Hyatt Centric Playa del Carmen - Downtown House & Beach House and nearby?

Have fun during the warmer months with activities such as cycling. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include 2 poolside bars and 3 bars. Hyatt Centric Playa del Carmen - Downtown House & Beach House also has a 24-hour fitness center.

Are there restaurants at or near Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, there are 2 onsite restaurants.

What's the area around Hyatt Centric Playa del Carmen - Downtown House & Beach House like?

Hyatt Centric Playa del Carmen - Downtown House & Beach House is a short 4-minute walk from Playa del Carmen Main Beach and 8 minutes' walk from Mamitas Beach.

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Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Food
Restaurant
Beach
Air conditioning
Rooftop pool
Live music
Rooftops

What guests liked

  • The rooftop pool was a highlight, offering an amazing view, modern vibe, and adults-only atmosphere. (15 reviews)
  • The property has an amazing restaurant and is surrounded by other great dining options, with some even offering room service. (4 reviews)
  • Breakfast at the Beach House was amazing and dinner was also great at the adult-only building. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Clean and comfortable and excellent service…
Berenice, 1-night trip

10/10 Exceptional

muy buena experiencia

la atención de personal fue excelente, nos gusto mucho,
ARTURO, 4-night trip

10/10 Exceptional

Buen servicio y muy buena ubicación
Gonzalo, 4-night trip

10/10 Exceptional

Chouette séjour à Playa Del Carmen

Super hôtel au cœur de Playa. Très jolie piscine, chambre spacieuse et très confortable. Seul bémol: situé au dessus du Coco Bongo et de la cinquième donc énormément de bruit le soir et la nuit mais l’hôtel fournit les boules quies.
Jacques, 3-night trip

10/10 Exceptional

Muy buena experiencia

excelente ubicacion y comodidad
Sabino, 4-night trip

10/10 Exceptional

Muy buena
Simón, 1-night trip

10/10 Exceptional

The room was very nice and location close to everything
Areli, 3-night trip

10/10 Exceptional

I have stayed at this property before and will definitely return! Great location if you want to be right in the heart of things!
America Valeria, 3-night trip

10/10 Exceptional

とても綺麗でシャワールームも快適、受付の対応も満点でした。
1-night trip

10/10 Exceptional

Súper lindo el lugar y el personal muy amable todo está hermoso , llegas a cualquier lugar fácilmente
ADRIANA, 1-night trip

10/10 Exceptional

Great location and very nice hotel! For the breakfast, we went to hyatt on the beach, which is much nicer expirience! All the hotel staff were really nice.
Vladimir, 4-night trip

10/10 Exceptional

Nos gustó mucho está en este hotel .. a pasos de la 5 avenida buenos restaurantes y amables
Juventino, 4-night trip

10/10 Exceptional

Great location. Right on 5th with all the sights and action. The rooftop pool is incredible and the staff are very kind and welcoming.
Mark, 14-night trip

10/10 Exceptional

My fourth time staying at this property. Best location. Wonderful breakfast on roof. Very comfortable bed.
Elizabeth, 4-night trip

10/10 Exceptional

Most helpful and accommodating staff I’ve encountered. Location is central to everything you would need, Some
jason, 1-night trip

10/10 Exceptional

Staff was very friendly and nice! Hotel was clean, easy access to the beach and surroundings, and very beautiful views. Will definitely stay here again!
Aboya, 4-night trip

10/10 Exceptional

Excellent location and room size
Juan, 1-night trip

10/10 Exceptional

La atención por parte del personal es muy buena! Soraya en particular nos atendió increíble
Victor Obdulio Fierro, 2-night trip

10/10 Exceptional

Bien
Rene, 1-night trip

10/10 Exceptional

Me encantaron su habitaciones y confort .
Katya Soto, 2-night trip

10/10 Exceptional

Convient close alll shopping
GILBERT, 3-night trip

10/10 Exceptional

This was a great stay, staff was cool and very welcoming. Our room was clean and the location was convenient. Walking distance from restaurants, shopping & the beach.
Kalib, 2-night trip

10/10 Exceptional

Very Clean and well Located in the center of Playa Del Carmen.
Patricia, 4-night trip

6/10 Good

Close proximity to restaurants and night life
Calvin, 6-night trip

4/10 Fair

No pudimos dormir en toda la noche por la música de los bares cercanos.
Mariana, 1-night trip