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Hyatt Centric Playa del Carmen - Downtown House & Beach House

4.5 star property
Luxury hotel with 2 outdoor pools, connected to a shopping center, near Playa del Carmen Main Beach

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Photo gallery for Hyatt Centric Playa del Carmen - Downtown House & Beach House

Exterior
Terrace/patio
2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes
Lobby
Exterior
Escape to Thompson Playa Del Carmen Main House, by Hyatt, where the vibrant spirit of Quinta Avenida meets luxury comfort. Enjoy shopping on site or a meal at one of the two restaurants; then unwind with a coffee or cocktail on the rooftop terrace. With an outdoor pool and helpful staff ready to assist you.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Pet friendly
  • Bar

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and 2 poolside bars
  • 3 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Free use of bicycles
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels

Feel at home (6)

  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
The current price is CNY754
CNY1,115 total
includes taxes & fees
Sep 1 - Sep 2

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for 1 King Bed Accessible Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Accessible Pool View (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

2 Queen Beds Partial Ocean View (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 King Bed Partial Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Partial Ocean View (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Panoramic Ocean Front (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Ocean View (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Queen Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 Queen Bed (Downtown House)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Ceiling fan
Blackout drapes/curtains
Premium bedding
Private bathroom
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Calle Corazon (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Calle Corazon (Downtown House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 79 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed with Balcony (Downtown House)

1 King Bed with Balcony (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed with Balcony (Downtown House)

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Ceiling fan
Blackout drapes/curtains
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds with Balcony (Downtown House)

View from room

2 Queen Beds with Balcony (Downtown House)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Ceiling fan
Blackout drapes/curtains
Premium bedding
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Quinta Avenida (Downtown House)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 102 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed (Downtown House)

8.2 out of 10
Very good
(10 reviews)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Ceiling fan
Blackout drapes/curtains
Premium bedding
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

2 Queen Beds (Downtown House)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Ceiling fan
Blackout drapes/curtains
Premium bedding
Private bathroom
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Urban (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Urban (Downtown House)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Ceiling fan
Blackout drapes/curtains
Premium bedding
  • 82 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Accessible (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Accessible (Downtown House)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Accessible with Balcony (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Accessible with Balcony (Downtown House)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Coastal Ocean (Beach House)

Suite Coastal Ocean (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Coastal Ocean (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Oceanfront (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Partial Oceanfront (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Pool View (Beach House)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 14 min walk - 1.3 km
  • Playacar Beach - 14 min walk - 1.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Porfirio’s - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Sonora Grill Prime - Playa del Carmen - ‬1 min walk
  • ‪Mamba - ‬1 min walk

About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

At Hyatt Centric Playa del Carmen - Downtown House & Beach House, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be just steps from Quinta Avenida. 2 outdoor pools provide a splash of fun, and guests can also take advantage of a 24-hour fitness center. Dining choices include 2 restaurants and the 2 poolside bars are great places to grab a cold drink. Other highlights at this luxurious hotel include 3 bars/lounges, a rooftop terrace, and a snack bar/deli. Fellow travelers say great things about the helpful staff.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 119 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 11:30 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets stay free (dogs only, 1 total, up to 40 lbs per pet)
    • Service animals welcome
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Secured covered onsite valet parking (USD 20 per night)
    • Onsite parking includes off-street options

Transfers

    • Airport shuttle (available 24 hours)*

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 7:00 AM–noon
  • 2 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Lifeguard on site

What to do

  • On the beach
  • Shopping
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free bicycle rentals
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2015
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour fitness center
  • 2 outdoor pools
  • Shopping mall on site
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 45
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
ROOM

Room amenities

Be entertained

  • 55-inch LED TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Free rollaway/extra bed
  • Travel crib

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Restaurant dining guide
STAR_OUTLINE

Special features

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Deposit: USD 300 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 15 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Beach access
    • Beach loungers
    • Beach towels
    • Fitness/yoga classes
    • Health club access
    • In-room coffee
    • In-room safe
    • Phone calls (may be limited)

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately USD 25 to 30 for adults, and USD 15 to 20 for children
  • Airport shuttle service is offered for an extra charge of USD 110 per vehicle (one-way, maximum occupancy 6)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Covered valet parking costs USD 20 per night

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen
HELP_OUTLINE

Frequently asked questions

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House offer free cancellation for a full refund?

Yes, Hyatt Centric Playa del Carmen - Downtown House & Beach House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, there are 2 outdoor pools.

Are pets allowed at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, dogs stay free, with a limit of 1 total and maximum weight of 40 lbs per pet. Food and water bowls are available.

Is parking offered on site at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes. Valet parking costs USD 20 per night.

Is airport shuttle service offered by Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, an airport shuttle is available. The charge is USD 110 per vehicle one-way.

What are the check-in and check-out times at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.

What is there to do at Hyatt Centric Playa del Carmen - Downtown House & Beach House and nearby?

Have fun during the warmer months with activities such as cycling. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include 2 poolside bars and 3 bars. Hyatt Centric Playa del Carmen - Downtown House & Beach House also has a 24-hour fitness center.

Are there restaurants at or near Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, there are 2 onsite restaurants.

What's the area around Hyatt Centric Playa del Carmen - Downtown House & Beach House like?

Hyatt Centric Playa del Carmen - Downtown House & Beach House is a short 4-minute walk from Playa del Carmen Main Beach and 8 minutes' walk from Mamitas Beach.

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Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Restaurant
Food
Beach
Rooftop pool
Air conditioning
Live music
Rooftops

What guests liked

  • Breakfast at the Beach House was amazing and dinner was also great at the adult-only building. (4 reviews)
  • The rooftop pool was a highlight, offering an amazing view, contemporary vibe, and enjoyable experience for guests. (12 reviews)
  • The property has an amazing restaurant and is surrounded by other great dining options, with the ability to order meals to the room. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Good

The location of this property was great. The rooms were a great size and the beds were very comfortable. Really enjoyed the rooftop pool area.
Sharon, 2-night trip

10/10 Excellent

Great location, can be a but noisy in the balcony but the room is quiet.
Miguel, 1-night trip

10/10 Excellent

THIS WAS A GREAT EXPERIENCE, THE STAFF WAS VERY POLITE AND THE AREA HAS EVERYTHING YOU WILL NEED TO ENJOY YOUR STAY. JUST BE READY TO BE ENTERTAINED FROM THE MOMENT YOU CHECK IN!!!
Johnathan, 3-night trip

10/10 Excellent

The room was very nice and location close to everything
Areli, 3-night trip

10/10 Excellent

Great location. Right on 5th with all the sights and action. The rooftop pool is incredible and the staff are very kind and welcoming.
Mark, 14-night trip

10/10 Excellent

I have stayed at this property before and will definitely return! Great location if you want to be right in the heart of things!
America Valeria, 3-night trip

10/10 Excellent

Most helpful and accommodating staff I’ve encountered. Location is central to everything you would need, Some
jason, 1-night trip

10/10 Excellent

Excellent location and room size
Juan, 1-night trip

10/10 Excellent

Great location and very nice hotel! For the breakfast, we went to hyatt on the beach, which is much nicer expirience! All the hotel staff were really nice.
Vladimir, 4-night trip

10/10 Excellent

Staff was very friendly and nice! Hotel was clean, easy access to the beach and surroundings, and very beautiful views. Will definitely stay here again!
Aboya, 4-night trip

10/10 Excellent

Staff were very hospitable and helpful. They go above and beyond to make to feel welcome and taking care of all my needs. Specifically Soraya at the front desk. My shuttle did not show up, she helped try to call the company, called the sister hotel in case the shuttle showed up there, and helped me get a taxi to the airport. Highly recommend!
Adam, 3-night trip

10/10 Excellent

great property
Darren, 3-night trip

8/10 Good

Website says shuttle service. Miss leading that it’s included, but it’s not. Overall, nice stay.
Maggie, 1-night trip

6/10 Okay

waitstaff at the pool have poor customer service
Jonathan, 1-night trip

10/10 Excellent

This was a great stay, staff was cool and very welcoming. Our room was clean and the location was convenient. Walking distance from restaurants, shopping & the beach.
Kalib, 2-night trip

10/10 Excellent

👌
Geva, 2-night trip

10/10 Excellent

Great service, nice people, very clean and looks like the pictures. It’s important to know There is 300$ deposit cash that you get at the check out And extra 32$ fee for a night that you don’t get back
Sivan, 4-night trip

10/10 Excellent

Very Clean and well Located in the center of Playa Del Carmen.
Patricia, 4-night trip

10/10 Excellent

The service from the bar was millions great
Alfonso J, 2-night trip

10/10 Excellent

Very convenient, but the beach area is not really for swimmers, the stairs to the beach need repair, just be cautious of beach area in the water.
Khalia, 2-night trip

10/10 Excellent

My third trip to the property. Loved my stay. Miss some of the amenities that went with Thompson brand, particularly the scents and toiletries
Elizabeth, 4-night trip

8/10 Good

I thought the hotel was adults only . I have stayed in the past no children this time kids were present
Rosario, 6-night trip

6/10 Okay

Close proximity to restaurants and night life
Calvin, 6-night trip

10/10 Excellent

Todo exelente
Eva, 3-night trip

10/10 Excellent

Location was in the middle of shops, beaches, locals, and minutes away from a Walmart. Customers service was amazing. Perfect stay for a married couple
Princess, 6-night trip