Skip to main content

BYPILLOW The Citadel

3.0 star property
Hostal located steps from San Miguel Market

Choose dates to view prices

In the heart of Madrid, BYPILLOW The Citadel is your home base for exploring the Royal Palace and Puerta del Sol. Stay connected with in-room WiFi and take advantage of tour assistance from the helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Free WiFi
  • Air conditioning

Main amenities (5)

  • Daily housekeeping
  • Airport shuttle
  • Air conditioning
  • Limited hour front desk
  • Tour/ticket assistance

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Elevator
  • Hair dryer
The current price is CNY1,179
CNY1,297 total
includes taxes & fees
Jun 1 - Jun 2

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Desk, free cribs/infant beds, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Desk, free cribs/infant beds, free WiFi, bed sheets

Superior Double Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Triple Room | Desk, free cribs/infant beds, free WiFi, bed sheets

Triple Room

9.0 out of 10
Wonderful
(4 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Double Room (Interior)

Double Room (Interior) | Desk, free cribs/infant beds, free WiFi, bed sheets

Double Room (Interior)

  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Desk, free cribs/infant beds, free WiFi, bed sheets

Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Porch
Gran View Apartments
Madrid Centro
  • Pool
  • Kitchen
  • Parking available
  • Free WiFi
9.2 out of 10, Wonderful, 1,560 reviews
The price is CNY1,297
CNY1,427 total
includes taxes & fees
May 21 - May 22
Gran View Apartments
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Calle Espejo 2, piso 2, Madrid, Madrid, 28013

What's nearby

  • Plaza de España - Princesa - 2 min walk - 0.2 km
  • San Miguel Market - 2 min walk - 0.2 km
  • Royal Palace of Madrid - 3 min walk - 0.3 km
  • Plaza Mayor - 3 min walk - 0.3 km
  • Gran Via - 6 min walk - 0.6 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 36 min drive
  • Madrid Principe Pio Station - 17 min walk
  • Madrid Recoletos Station - 25 min walk
  • Madrid (XOC-Atocha Train Station) - 26 min walk
  • Opera Station - 3 min walk
  • Sol Station - 7 min walk
  • Callao Station - 8 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Chaparrito - ‬2 min walk
  • ‪Gyoza Go! - ‬2 min walk
  • ‪La Esquina de San Miguel - ‬1 min walk
  • ‪Gloria Bendita - ‬1 min walk

About this property

BYPILLOW The Citadel

You'll be in a fantastic location at BYPILLOW The Citadel, just a 5-minute walk from Plaza Mayor and San Miguel Market. Also, Plaza de España - Princesa and Puerta del Sol are within just a 10-minute walk. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Opera Station is 3 minutes and Sol Station is 7 minutes.

At a glance

DONE

Hotel size

    • 10 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open daily from 2:00 PM - 10:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • You will be asked to provide the property with a copy of your government-issued photo ID after booking
    • Information provided by the property may be translated using automated translation tools
    • All guests, including children, are required to present a valid government-issued ID card at check-in.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*

Property amenities

Services

  • Front desk (limited hours)
  • Tour/ticket assistance

Accessibility

  • Elevator

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of EUR 10 (subject to availability)

Policies

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Citadel Pillow Hostel Madrid

Citadel Pillow Hostel

Citadel Pillow Madrid

Citadel Pillow

Citadel Pillow Hostal Madrid

Citadel Pillow Hostal

The Citadel by Pillow

BYPILLOW The Citadel Hostal

BYPILLOW The Citadel Madrid

BYPILLOW The Citadel Hostal Madrid

Frequently asked questions

Does BYPILLOW The Citadel offer free cancellation for a full refund?

Yes, BYPILLOW The Citadel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at BYPILLOW The Citadel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at BYPILLOW The Citadel?

Sorry, there's no onsite parking at BYPILLOW The Citadel.

Is airport shuttle service offered by BYPILLOW The Citadel?

Yes, an airport shuttle is available.

What are the check-in and check-out times at BYPILLOW The Citadel?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 10 (subject to availability). Contactless check-out is available.

Is there an onsite casino at BYPILLOW The Citadel?

No, this hostal doesn't have a casino, but Casino Gran Via (13-min walk) is nearby.

What's the area around BYPILLOW The Citadel like?

BYPILLOW The Citadel is a short 3-minute walk from Opera Station and 3 minutes' walk from Plaza Mayor.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

BYPILLOW The Citadel Reviews

8.8

Excellent

9.2

Cleanliness

9.2

Location

9.0

Staff & service

8.4

Property conditions & facilities

Popular mentions

Room
Location
Service staff
Attraction
Lobby

Reviews

Verified

10/10 Exceptional

Excellent location
Valérie, 5-night trip
Verified

6/10 Good

I love the location of the property and the room is very spacious, very clean. The only thing that I don’t like is the check in time. Nobody is at the property. After 14 hours of flight you want to check in. But nobody is there until 2:00. So we just waited about 5 hours iand it’s freezing. And one more thing at night there is no hot shower. I already complain about it Still water is cold during the night times
Maria Teresa, 3-night trip
Verified

10/10 Exceptional

Great service!

Really service minded staff
Jonas, 1-night trip
Verified

8/10 Very good

Room was good size and really clean, all new furniture and massive tv. The bathroom was a bit small and beds were a bit hard - but overall comfortable. The hotel is in a great location! I would stay here again
Sam, 2-night trip
Verified

10/10 Exceptional

Great location!

We had a nice stay! The staff is really friendly and helpful, and the hotel is in a great location with both sightseeing and shopping at walking distance. There are also a lots of restaurants and cafés close by.
Sami, 3-night trip
Verified

10/10 Exceptional

Great place to stay

We really enjoyed the Citadel, it was in a great location and so close to loads of great places to visit. It was very clean and the room was cleaned each day we were there with lovely fresh towels. The staff we met were really friendly. Would definitely stayt here again.
jill, 3-night trip
Verified

10/10 Exceptional

Very comfortable stay at this clean and spacious hotel. It is perfectly situated in the city centre of Madrid with many points of interest within walking distance of the property, making it very convenient.
Mohammed Suhel, 1-night trip
Verified

10/10 Exceptional

Perfect for City Centre

Perfectly situated in centre of Madrid. Easy check-in/out. Lovely modern room with comfy and spacious bed.
John, 1-night trip
Verified

10/10 Exceptional

Excellent Location, Friendly staff. Easy check in. Perfect for a budget room.
Miles, 2-night trip
Verified

8/10 Very good

The hotel is close to most of attractions, in walkable distance. Cross the street, Mercedo de San Miguel there, a lot of choices for delicious food, you can find whatever you like there.
Grace, 2-night trip
Verified

8/10 Very good

Centrally situated in Madrid

nice price/quality for a stay in Madrid, reception is not always manned so take your precautions very clean and in good shape
Shirin, 3-night trip
Verified

8/10 Very good

A very convenient place in the heart of Madrid city centre, very close to metro stations and main attractions. It’s an old building, and it needs refurbishment, but this hotel is good value for money. WiFi works well, and I like very much that they try to be sustainable with water resources.
CARLOS, 3-night trip
Verified

10/10 Exceptional

Great location with walking to everything you need. Enjoyed my time here. Will definitely be back. Gabby was very friendly and resourceful. Worth the money.
Mintrue, 1-night trip
Verified

10/10 Exceptional

Both my friend and I had a wonderful stay at the hotel. The area around it was very nice, and the staff was super nice and was very patient with our limited spanish and was willing to speak in English when needed. The room was great, clean, and comfortable. Thank you!
Alexander, 2-night trip
Verified

8/10 Very good

Cosy, clean, perfect location.

Perfect and Clean room in the Center of the city. very discreet and cosy place perfect if you want your own privacy with just codes to get in and out without having to pass reception. Perfect location aswell and room was almost like in a 4 star hotel without having a “lobby and reception”.
Rickard, 3-night trip
Verified

10/10 Exceptional

Excellent little boutique hotel!

Girls trip to Madrid. We were instantly pleased with the hotel when we arrived. Room was perfect for the three of us. Clean and roomy. Gabby checked us in, we unloaded and we’re off to explore the city. Location was perfect. Highly recommend to anyone who wants to be in the thick of the action.
Julie, 1-night trip
Verified

10/10 Exceptional

Clean and very comfortable. Staff was helpful and the best sell of this hostel is the location. It's 2 mins walk from Royal palace. 19 mins walking from Pardo muesem and central park. Room balcony opens to main Street and it's buzzing till 12am. Front desk is available from 2pm to 10pm . We stayed here for 3 nights and didn't even once needed to take metro to anywhere. Everything is at walking distance. From airport you need to change 2 metros to get to Sol station and from Sol station it's 10 mins walk to this place. Booking this place saved us lot of time and money we could have spent if staying somewhere else. Worth every penny
Bipran, 3-night trip
Verified

8/10 Very good

Excellent location for centre of Madrid, short walk to Opera Metro, slightly further to Sol. Loads of cafes and bars to hand, Carrefore within 5 mins. Rooms are basic but functional and the reception is operated part of day. Easy access in and out - only (minor) downside is poor sound proofing between rooms and street. Everything else really positive.
Kenneth, 3-night trip
Verified

8/10 Very good

I would have rated this hotel 5-stars had it not been for our experience on the first day. This is not an ordinary hotel, which we actually loved. It feels more like you are living in a small apartment in Madrid. It is a great location, very walkable to all major sights downtown and close to metro lines, restaurants and shopping. The room was clean, the AC was cold and it was surprisingly quiet. Everything we wanted. My only complaint was with hotel management. There is only staff there from 2pm-10pm which we knew. On the day we were to check-in our flight from the US arrived early in the morning. Earlier in the week, I messaged the hotel to inquire if there was any opportunity to drop off our bags. They told me that the day before check-in we would be sent an access code to the building which would allow us to drop off our bags early and then we could come back at 2:00 to check-in (BTW, you need an access code to enter the building at anytime of day). That was the last I heard from them. They never sent me an access code and you couldn’t reach anyone by phone. We arrived that morning with our luggage and no instructions at all. I started messaging with them the day before and all the way till check-in at 2:00 with no response. We ended up finding a luggage locker place a half mile away and stored our stuff there so we could go explore. When we finally came back at 2:30, we had to call to get access, our room wasn’t ready, we had to wait till they could let us into our room.
Michael, 4-night trip
Verified

4/10 Fair

The location was amazing, the bed was comfortable, and the room was quite nice, but the bathroom smelled like sewage. Had to keep the bathroom door pulled all the way shut and it was still intolerable.
Sarah, 2-night trip
Verified

8/10 Very good

Central location - just some noise late at night- we walked up the stairs as we didn’t notice elevator- carpet is hallway which I always find dirty but bed area was tile. Bathroom light is dark. Supplied with fridge and coffee/ tea
Ria, 2-night trip
Verified

10/10 Exceptional

The room is kinda of smelly (probably a smoking room)
HE, 1-night trip
Verified

10/10 Exceptional

Location was great.
Maria, 1-night trip
Verified

10/10 Exceptional

Todo excelente
adriana aranda, 2-night trip
Verified

8/10 Very good

Great location
María Dolores, 1-night trip