Michele was fantastic, he continued to keep in touch via email after the reservation is made and in the days leading up to our arrival. He stayed in contact with us when our pre-arranged airport pickup was delayed and ensured our transport arrived smoothly. From the moment we arrived, he was professional, warm, and welcoming. The hotel itself is spotless. While the room is small, it's well-equipped, the bathroom is clean, and the air-conditioning worked perfectly, keeping us comfortable in the +34°C heat. The hotel is also conveniently located within walking distance of major attractions, cafes, restaurants, and public transportation. The only downside was the mattress, my side was quite soft and began to sink when I lay down, though it was still bearable.