2/10 很差
2018 年 11 月 18 日
Be humble about your fault.
我必須沉重的說，這是我見過最不專業且態度糟糕的HOTEL，從行前到後來出包連連，這家飯店給我最大的誠意就是：1不回信2不主動聯絡3客人需要自力救濟！
行前我就不知道打了幾通國際電話確認行程，入住期間，從飯店櫃檯人員到老闆屢次出錯，導致我的家人因行程差點被延誤而血壓飆高求助無門，櫃台人員態度也很糟糕，散漫不經心跟不耐煩，先是接駁講錯機場被我抓包，跟他確認事情都要我們自己隔天問老闆，本來講好的免費接駁到機場也跟我們收錢，最後都是靠我們自己打國際電話聯絡解決，這過程他們沒有一次主動聯繫過我們，爾後又因飯店的錯誤導致我們其他款項重複收取的損失，這中間老闆是直接消失不回信，給了負評之後才跳出來怪客人態度不好自己無辜，完全不提自己這段期間消失放客人自己客訴處理退款的惡劣行徑，說真的，這種態度在經營酒店，第23456個負評只是遲早的事情！公道自在人心，人在做天在看！
Sakura cave hotel don't like reply customer's mail and the customer still have to remain calm and pollite even they treated you bad at the moment and irresponsible non-reply after.
You hears another critized, you thinks yourself injured. Can you be mature about your fault?
Our anger is the reflection what you did to us on that day. You feel injured and how about us? If my aunty got any healthy injured in the airport, can you responsible for everything?
Word of advice, pride go before, failure follows him.
Be humble about your fault. Feeling hurt can't solve the truth that you leave a bad impression on your customer.
YACHING
YACHING，2 晚家庭旅行
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