Paid for the trip through Expedia in september 2024 (6 months ahead). Arrived at the hotel at 6AM to checkin after having 10hrs travel with no sleep with some stop overs.
I was told by the helpdesk they cannot honor my booking because last years price is not this years price and they review their prices yearly.
I asked the reason why they didnt advise that earlier. They had 7months to cancel the booking but they didnt. They said I need to make a new booking for the 7days and they will give me a discount.
I spoke to expedia and it took an 1hr 30minutes to resolved this and I didnt later pay a penny. All staffs asks for money. Toilets were moudly and staffs on the helpdesk call woulldnt help to fix safelock when I had valualble items in it and I called x9 because it got a battery low and wouldnt work.
Ademola Patrick
Ademola Patrick,7 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 3 月 22 日
So so
At check-in they didn't find my reservation, then the room was not done. TV is broken, shower takes 15 minutes to be just warm, not got. Room service takes at least 45 minutes (longer at the restaurant/bar).
Pro: clean, big space, tranquility, complementary minibar
Giulio
Giulio,6 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 4 日
lovely space , warm staff
Ameyaw
Ameyaw,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 18 日
Rose
Rose,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 16 日
Toilet smell was horrible . Facility is old
Bathroom is not clean . Staffs are nice
Olayinka
Olayinka,2 晚行程
Expedia真实住客点评
2/10 很差
2025 年 2 月 14 日
I was given a horrible room I did not book online. They claimed the room I booked was sold out and refused to offer my refund. They downgraded me to a lower room. Stay away from this place. If I can give 0 star, I would have done that.
Enahoro
Enahoro,9 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 21 日
Akeem
Akeem,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 16 日
This was the nicest hotel and the staff was super friendly and professional. Outside dining area is breathtaking.
Tammy
Expedia真实住客点评
8/10 很好
2025 年 1 月 6 日
真实旅客
12 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 4 日
It wasn’t a bad stay
Chukwuma
Chukwuma,4 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 11 日
The environment is great. The staff are very courteous and helpful. The only negatives for me are, the air conditioning at times does not cool sufficiently enough, and the refrigerator in the room does not cool beverages sufficiently enough.
Anthony
Anthony,14 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 8 日
Ochuko
Ochuko,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 7 日
The staff is nice and courteous, from the Front desk, to the breakfast statff up until housekeeping. Thank you
Alioune
Alioune,2 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 29 日
Superb
Abdulmumin
Abdulmumin,6 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 22 日
Good food and breakfast buffet. Courteous and respectful staff. The hotel facility can use some renovations though.
Vincent
Vincent,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 11 日
Great and affordable, beautiful hotel with friendly and helpful staff
Christopher
Christopher,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 6 日
Affordable and pleasant staff. Good dining too..
Modupe
Modupe,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 24 日
Great
Doyinsola
Doyinsola,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 13 日
None
Promise
Promise,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 9 月 1 日
Always a pleasant place to stay. Please keep up the quality service.