My reservation through hotel.com is included one breakfast per day, however, the hotel charged my credit card usd 24.73 for two days breakfast, I recd the hotel bill after I left. I sent email on 11/11/2025 requesting for refund, but the hotel does not respond.
Can you look inot this issue n adv? Thanks.
Joseph Wong
Che Wo Joseph
Che Wo Joseph,2 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2026 年 1 月 28 日
Its a very quirky hotel. The interior room is tiny and didn't have a window. So I got upsold a room with a window it was still small but its only accessed via outdoor walkway which stinks when it is only 20 degrees outside. Checkin also took forever since their card reader wasn't working. Last there's a loud train at midnight and dumpster pickup at 4a.
Dane
Dane,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 23 日
Great place
Phillip
Phillip,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 21 日
Super comfortable beds. Great staff and parking.
Elizabeth
Elizabeth,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 13 日
Kate
Kate,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 11 日
Nice clean room, beautiful view over the pool and city center, staff was friendly, and it was centrally located to plenty of good restaurants, shopping, and the Carolina Theatre. Will definitely stay again!
William
William,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 1 月 9 日
Great location and cool building from the outside, but inside it feels cold and deserted. Room is the antithesis of cozy- high ceilings and poor lighting. Also hard to adjust temperature. Would not stay there again.
Paul
Paul,2 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 6 日
Kyle
Kyle,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 2 日
Easy parking though if you have a large SUV, it might be a tight fit. Great location to several eating options and DPAC. Quirky motel style hotel. We stayed on the pool floor and it was Igloo season and music was playing. Staff was friendly and helpful. The beds were comfortable as were the pillows, we slept well. We’d definitely stay there again.
David
David,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 2 日
Everything was great. Everything was in walking distance. I didn’t have to move my car.
Jeffery
Jeffery,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 29 日
Love the location of the hotel, and the availability of parking and walkable amenities
Andrew
Andrew,2 晚结伴旅行
Hotels.com真 实住客点评
8/10 很好
2025 年 12 月 14 日
Location is great, right in the middle of downtown. The rooftop bar with "igloos" is great. Very nice staff.
Elizabeth
Elizabeth,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 11 日
joseph
joseph,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 23 日
清潔で設備も使いやすかった
Yosuke
Yosuke,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 21 日
Wait,wait, wait for everything
Terry
Terry,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 20 日
Per-Erik
Per-Erik,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 8 日
Great location and lots of restaurants and activities nearby. However, I had booked a king room a couple of months ago, but when we checked in, I was told they were sold out and so they offered a queen room with no other options. We still had to pay $25 for parking and he offered a drink to make up for it. Then, there was only a partial roll of toilet paper in the room and didn’t realize this until settled in and refrigerator wasn’t plugged in so we had to plug it in and wait for it to cool but had cold drinks we needed to put in it. We could have called and had them deal with it and bring more supplies, but when you are paying over$300/night you expect the room to be ready and functional.
Lisa
Lisa,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 6 日
Staff was nice, room was large and very clean, location was excellent
Janice
Janice,2 晚商务旅行
Expedia真实住客点评
6/10 好
2025 年 11 月 3 日
The rooms were ok. Nothing great. The outside of the rooms really looks run down. The staff was not very helpful. They gave us a list of restaurants in the area on the day we left. There is no breakfast at all. One coffee pot. So no decafee coffee. No juice. No nothing. Holiday in. Is a better hotel. I would stay at any hotel besides this one.