We planed are stay at Hyatt as my husband was receiving an award at a special event being held at the hotel. We arrived at 2 and were advised our room wasn’t available yet but would be by 4:00, their check in guaranteed time. We had planned to change and prepare in the room but 4:00 would be fine. Unfortunately, 4:00 came and went and our room still wasn’t ready. The staff was apologetic but honestly it was obviously only words to him.
We were late to our event.
The room was lovely but they need to be more customers service friendly.