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Hotel Donde Marcelo

3.0 star property
Baños de Agua Santa hotel with restaurant and bar/lounge

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Photo gallery for Hotel Donde Marcelo

Front of property - evening/night
Interior entrance
Reception
Superior Double Room | Desk, free WiFi, bed sheets
32-inch flat-screen TV with cable channels, TV
In the heart of the city, Hotel Donde Marcelo offers a serene oasis with a garden and Turkish bath/hammam for relaxation. Unwind on the terrace, enjoy lunch or dinner at the on-site restaurant, and stay connected with free in-room WiFi. Other amenities include dry cleaning services, bike rentals for exploring nearby attractions like music venues or festivals.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Free parking
  • Non-smoking
  • Pet friendly
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • Business center
  • Terrace
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Meeting room

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Twin Room

Desk, free WiFi, bed sheets

Standard Twin Room

Highlights

Flat-screen TV
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
Wardrobe or closet
  • 300 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Double Room

Superior Double Room | Desk, free WiFi, bed sheets

Superior Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Flat-screen TV
Sofa bed
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
Wardrobe or closet
  • 350 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room

Standard Triple Room | Desk, free WiFi, bed sheets

Standard Triple Room

Highlights

Flat-screen TV
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
Wardrobe or closet
  • 350 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Bed

View all photos for Standard Quadruple Room

Desk, free WiFi, bed sheets

Standard Quadruple Room

8.0 out of 10
Very good
(1 review)

Highlights

Flat-screen TV
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
  • 400 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bunk Bed

View all photos for Standard Single Room

Standard Single Room | Desk, free WiFi, bed sheets

Standard Single Room

Highlights

Flat-screen TV
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
Wardrobe or closet
  • 249 sq m
  • Sleeps 1
  • 1 Queen Bed

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About the neighborhood

Map
Ambato y Pasaje Herrera, Baños de Agua Santa, Tungurahua, 180250

What's nearby

  • Church of the Virgin of the Holy Water - 2 min walk - 0.2 km
  • Banos Central Market - 3 min walk - 0.3 km
  • Sebastian Acosta Park - 3 min walk - 0.3 km
  • Termas de la Virgen - 3 min walk - 0.3 km
  • Juan Montalvo Park - 5 min walk - 0.5 km

Getting around

  • Mariscal Sucre Intl. Airport (UIO) - 88 miles/141.7 km
  • Ambato Station - 49 min drive

Restaurants

  • ‪The Magic Bean - ‬5 min walk
  • ‪Aromé - ‬3 min walk
  • ‪Andes Coffee - ‬2 min walk
  • ‪KFC - ‬2 min walk
  • ‪Cherusker Cervecerìa Artesanal Alemana - ‬3 min walk

About this property

Hotel Donde Marcelo

When visiting Baños de Agua Santa, Hotel Donde Marcelo is a great choice to consider. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Other features include a terrace and a garden.

At a glance

DONE

Hotel size

    • 21 rooms
DONE

Arriving/Leaving

    • Check-in start time: noon; Check-in end time: 11:00 AM
    • Minimum check-in age: 18
    • Check-out time is 11:30 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets stay free (1 total)
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

Onsite venue - This restaurant specializes in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 3.50 for adults and USD 3.50 for children

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche

Also known as

Hotel Donde Marcelo Baños
Donde Marcelo Baños
Donde Marcelo
Donde Marcelo Banos
Donde Marcelo Banos Agua Santa
Hotel Donde Marcelo Baños de Agua Santa
Hotel Donde Marcelo Hotel Baños de Agua Santa
Hotel Donde Marcelo Hotel
Hotel Donde Marcelo Hotel
Hotel Donde Marcelo Baños de Agua Santa
Hotel Donde Marcelo Hotel Baños de Agua Santa

Frequently asked questions

Does Hotel Donde Marcelo offer free cancellation for a full refund?

Yes, Hotel Donde Marcelo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Donde Marcelo?

Yes, pets stay free, with a limit of 1 total.

Is parking offered on site at Hotel Donde Marcelo?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Donde Marcelo?

Check-in start time: noon; Check-in end time: 11:00 AM. Check-out time is 11:30 AM.

What is there to do at Hotel Donde Marcelo and nearby?

Hotel Donde Marcelo has a Turkish bath and a garden.

Are there restaurants at or near Hotel Donde Marcelo?

Yes, there's an onsite restaurant that offers local cuisine.

What's the area around Hotel Donde Marcelo like?

Hotel Donde Marcelo is in the heart of Baños de Agua Santa, a short 1-minute walk from Church of the Virgin of the Holy Water and 2 minutes' walk from Sebastian Acosta Park.

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Hotel Donde Marcelo Reviews

Reviews

8.0

Very Good

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Popular mentions

Room
Food
Bathroom
Location
Service staff

Reviews

8/10 Very good

This is one solid hotel. It is clean and has friendly staff. Breakfast is better than at nearby hotels and restsurants. Recommended!
Zoran, 2-night trip

8/10 Very good

It is a clean place walking distance to most amenities. I would stay again in futute travels.
John, 1-night trip

10/10 Exceptional

Great room, spacious and clean. Close to everything you need.
Ramon, 2-night trip

8/10 Very good

GOOD
Jose, 1-night trip

10/10 Exceptional

Couple abventure!

Bathroom need improvement,just a bit otherwise we liked the room staff very welcoming!
SERGIO, 4-night trip

2/10 Poor

lousy attention they offer the stay included breakfast and that's not the case, they lie to you, they offer you breakfast but they want to charge you extra, liars and bad service.
Stealin, 2-night trip

6/10 Good

The hotel was close to everything. The only didn't like is that they put little paper toilet on the bathroom and we need to ask for. There is no A/C
Cielo, 2-night trip

2/10 Poor

The primary purpose of a hotel is a place to sleep. It was impossible to sleep at this property. They kept roosters that were very loud all night long.. we returned home tired and ill.
James, 2-night trip

4/10 Fair

I’d love to rate this hotel better. The location is great. It’s a cool old building. The staff was friendly and accommodating. The problem was the room. Our room had no windows to the outside. The window faced the interior courtyard of the hotel. There was no air conditioning and no air circulation so the room was stifling and stuffy. The noise from the lobby reverberated throughout our room. We didn’t sleep at all and sleep is the number one necessary requirement of a hotel. This the 2 star rating.
Andrew, 2-night trip

2/10 Poor

Nightmare Experience - Avoid at All Costs This was, without a doubt, the worst hotel experience I’ve ever endured. The room was absolutely disgusting and unsafe for anyone to stay in. Black mold covered multiple areas, making the air feel suffocating and the environment a health hazard. The room was filthy, with grime and dirt in every corner. To make matters worse, there was no functioning air conditioning, leaving the room unbearably hot and uncomfortable. The advertised “breakfast” was laughable—completely inedible and poorly presented. It was clear there was no care or effort put into this aspect of the stay. The entire property felt neglected and mismanaged. I ended up leaving the hotel shortly after checking in and demanded a refund and the owner had the audacity to say there wasn’t any mold even after I showed her pictures. I had to book another hotel last-minute just to escape this nightmare. Do yourself a favor and avoid this place entirely. It’s not worth the risk to your health, safety, or sanity. Stay far, far away.
Andrea, 3-night trip

10/10 Exceptional

Recomendado
LUIS RAFAEL, 1-night trip

10/10 Exceptional

Excelente servicio, no les voy a hablar de lo que ya califique con estrellas, les voy a hablar de la calidad humana del servicio que recibí, durante mi estadía mi señora madre murió en mi país de origen y tuve que realizar una serie de tramites de forma remota, la ayuda prestada por el personal del hotel fue de las alta calidad humana y solidaria no tengo palabras para agradecerles, sin duda volveré a visitar este hotel y lo recomiendo sin duda lo disfrutaran.
Luis D Segura, 2-night trip

6/10 Good

Debe cambiar la condición de oferta del desayuno

El hotel es bonito en general , pero hay habitaciones mejores y peores! El Parqueadero es fatal , de aspecto y vista, pero la salida sólo lo puede hacer un experto ya que es muy estrecha , además la reserva en línea ofrece desayuno incluido pero en realidad no lo dan , a menos que haga la reserva el día que llega al hotel, pero ya es demasiado tarde para cancelación de la misma!
Ximena, 1-night trip

8/10 Very good

Me salió un buen precio con un cupón que tenía, pero la srta que atendió no quería aceptar que el valor de mi pago incluía desayuno; molesta verifico y después ya no hubo novedad
Maria Isabel, 1-night trip

10/10 Exceptional

Excelente atención y condiciones de la habitación.
Artur Carlosovich, 3-night trip

8/10 Very good

El servicio, la limpieza, el desayuno, el servicio de lavandería fue excelente. Personal muy servicial, dispuesto a ayudar y simpáticos.

8/10 Very good

Sweet Spot in Banos

We stayed for a couple nights. The accommodations were great and perfect for our stay in Banos. We didn't use the room much as we were out exploring, but the staff was helpful. The location is convenient for food and other services. The Wifi was helpful. My only issue was the doors are locked from the inside with a key, so I found myself locked into the hotel at sunrise when I wanted to get out and walk around. I found a back door, into a lot, and then climbed the gate to leave. The doors were finally open when I returned closer to 8am.
Brad, 2-night trip

2/10 Poor

Ugly bathroom and bad smells in it. Hot water didn't work properly.
1-night trip

8/10 Very good

Estado de la habitacion

Pues si comodo todo lo unico es q no habia agua caliente y tenia una fuga de agua en el baño que permanecia mojado el piso
1-night trip

10/10 Exceptional

Hotel Donde Marcelo

Decent hotel! Make sure to ring the door bell if you go out because they lock up early and your key wont get you into the hotel. If you go out early same thing you have to wait for someone to wake up and let you out!
Romeo, 1-night trip

10/10 Exceptional

Helpful!

Very accommodating. Didn’t speak English but we used the Google translate app and they worked with us. Helped us order food after curfew/lockdown at 8pm. Def recommend
1-night trip

4/10 Fair

Great service- hotel in disrepair

Amazing service. But this hotel is in great disrepair. It is extremely loud- you can hear the folks in the kitchen in the morning and evening. The mirrors were faded, the room door didn’t open easily as the handle was broken. The bed was fine, but the bathroom smelled awful and though it was clean, it was in disrepair with tiles kissing in the shower and holes in the walls.
1-night trip

6/10 Good

Ubicación cercana al centro. Aunque cuenta con parqueo es complicado para carros grandes debido a como ha sido construido. La habitación que me asignaron no incluía las características de la habitación que se eligió en la aplicación. A pesar de que uno indica el número de personas que se hospedará, no habian suficientes toallas en la habitación, aunque luego de solicitarlas fueron entregadas.
2-night trip

8/10 Very good

Good hotel i had a good time me gusto mucho mi estadia en el hotel.
1-night trip

10/10 Exceptional

Pete Ross, Washington, DC

The hotel is located in the center of the city very close to the main church and all of the downtown restaurants. It is also very close to the volcanic baths. The hotel room was spotlessly clean. They also have FREE on-site parking, which was very nice because there is absolutely no free parking in the area where this hotel is located because of its downtown location.
Peter, 1-night trip