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Hotel Santa Helena Plaza

2.5 star property
Hotel with outdoor pool, near Benito Juarez Market

Choose dates to view prices

In the heart of Oaxaca, Hotel Santa Helena Plaza offers a tranquil retreat. Enjoy stunning views from the terrace, take a refreshing dip in the outdoor pool or connect with in-room WiFi. With luggage storage and tour assistance available, guests have praised this hotel’s thoughtful staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Free parking
  • Free WiFi

Main amenities (10)

  • Daily housekeeping
  • Outdoor pool
  • Terrace
  • 24-hour front desk
  • Communal living room
  • Front-desk safe
  • Water dispenser
  • Luggage storage
  • Tour/ticket assistance
  • TV in a common area

Feel at home (6)

  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Free self parking
  • Outdoor swimming pools

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free WiFi

Superior Room, 1 King Bed

Highlights

Balcony
Air conditioning
Flat-screen TV
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Exterior

Standard Double Room, 2 Double Beds

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Flat-screen TV
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
Wardrobe or closet
Desk
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Studio Suite

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Studio Suite

Highlights

Balcony
Flat-screen TV
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double Room

Exterior

Deluxe Double Room

Highlights

Balcony
Flat-screen TV
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
Wardrobe or closet
Desk
  • Sleeps 4
  • 2 Queen Beds

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Garden
Hotel Hacienda
  • Pool
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9.0 out of 10, Wonderful, 1,001 reviews
The price is CNY396
CNY472 total
includes taxes & fees
Nov 17 - Nov 18
Hotel Hacienda
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About the neighborhood

Map
Galeana 304, Col. Centro, Oaxaca, OAX, 68000

What's nearby

  • Benito Juarez Market - 7 min walk - 0.6 km
  • Zócalo - 7 min walk - 0.6 km
  • Oaxaca Cathedral - 8 min walk - 0.7 km
  • Oaxaca Ethnobotanical Garden - 13 min walk - 1.2 km
  • Church of Santo Domingo de Guzmán - 13 min walk - 1.2 km

Getting around

  • Oaxaca Intl. Airport - 20 min drive

Restaurants

  • ‪Cafetería Alex - ‬3 min walk
  • ‪Superior bar - ‬4 min walk
  • ‪Magnolia Rooftop-Mezcal-Café - ‬3 min walk
  • ‪Tortas Hugo (since 1980) - ‬4 min walk
  • ‪Taniperla - ‬4 min walk

About this property

Hotel Santa Helena Plaza

Hotel Santa Helena Plaza offers a great location, putting you within just a 10-minute walk of Zócalo. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks.

At a glance

DONE

Hotel size

    • 30 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Water dispenser

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Communal living room
  • An outdoor pool

Accessibility

  • Wheelchair-accessible parking
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 24-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Fees & policies

Renovations and closures

This property is closed from July 18 2025 to December 31 2025 (dates subject to change).

Children & extra beds

  • Rollaway beds are available for MXN 200.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Hotel Santa Helena Plaza Oaxaca
Santa Helena Plaza Oaxaca
Santa Helena Plaza
Hotel Santa Helena Plaza Hotel
Hotel Santa Helena Plaza Oaxaca
Hotel Santa Helena Plaza Hotel Oaxaca

Frequently asked questions

Is Hotel Santa Helena Plaza currently open?

This property is closed from July 18 2025 to December 31 2025 (dates subject to change).

Does Hotel Santa Helena Plaza offer free cancellation for a full refund?

Yes, Hotel Santa Helena Plaza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Santa Helena Plaza?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Hotel Santa Helena Plaza?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Santa Helena Plaza?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Santa Helena Plaza?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Hotel Santa Helena Plaza and nearby?

Hotel Santa Helena Plaza has an outdoor pool.

Does Hotel Santa Helena Plaza have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Santa Helena Plaza like?

Hotel Santa Helena Plaza is in Oaxaca Centro, a short 7-minute walk from Zócalo and 4 minutes' walk from Nuestra Senora de la Soledad Basilica.

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Hotel Santa Helena Plaza Reviews

Reviews

8.4

Very Good

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Pool
Room
Children
Location
Service staff

Reviews

8/10 Very good

Loved the location, just a short walk to the Mercado and Zocalo.
elizabeth, 1-night trip

10/10 Exceptional

It's a hotel very close to downtown, you can walk and is a safe area. The only think it has no restaurant as announce it on line.
Geraldo, 7-night trip

10/10 Exceptional

stay we’re really friendly & helpful.
Amanda, 2-night trip

10/10 Exceptional

Muy buena opción para estar cerca del zócalo
María de la Luz, 4-night trip

10/10 Exceptional

Nos gustó mucho el hotel, las habitaciones amplias, muy limpias y todo el personal muy amables. Recomendamos que pongan un restaurante aunque sea con un menú pequeño. El único pero es que las camas no están muy cómodas, espero las logren cambiar.
Lorena, 4-night trip

10/10 Exceptional

La ubicación
Ana, 3-night trip

8/10 Very good

Servicio de cocina estatia genial
FRANC, 1-night trip

8/10 Very good

Clean, pool and pet friendly
Erika, 1-night trip

8/10 Very good

Lugar tranquilo, personal amable, alberca y jardín agradables, no cuentan con Restaurante pero permiten entrada de alimentos, alrededores no muy agradables pero nos recomendaron por dónde no caminar.
Pedro, 3-night trip

2/10 Poor

Está ubicado en un barrio no tan lindo, las instalaciones viejas y descuidadas, la habitación descuidada y en intramos una araña enorme que ni los del hotel querían matarla, el colchón parece de cartón y el ventilador no daba aire debido a la altura que estaba. Definitivamente no recomiendo el hotel
Alina, 1-night trip

10/10 Exceptional

Me encantó, muy bonita, la atención bastante buena, como está céntrico es fácil llegar a tienditas cercanas, el zócalo y el mercado, muy bonito todo
Alberto, 2-night trip

10/10 Exceptional

Santa Helena

Good location. Quiet. Good service
Thomas, 3-night trip

8/10 Very good

Las instalaciones están bien cuidadas y la limpieza de las áreas en excelentes condiciones. Solo le falta un restaurante para complementar el servicio.
Jose, 5-night trip

10/10 Exceptional

Excelente ubicación, personal muy amable, bonitas instalaciones
Anntonio, 1-night trip

6/10 Good

La propiedad bien, sin embargo está a 5 cuadras del centro y la zona es muy popular, no insegura pero no es el centro histórico, no le invierten en báscios como pañuelos desechables, ganchos de ropa, ganchos para toallas, aunque los accesorios de aseo son finos els falta eso, no ofrecen servicio de bebidas ni alimentos aunque tienen un lugar agradable frente a la alberca, personal amable, estacionamiento limitado pero gratuito, pdorán tener mas servicios.

6/10 Good

Bonito lugar, baños incomodos no tiene en donde poner nada, no tienen nafa para hacer cafe, ni tan siquiera una taza o cuchara, se ubica en el area comercial, muy fea y sucia no en el centro Historico. El personal super amsbleby servicias

10/10 Exceptional

Todo excelente

4/10 Fair

Limpio pero en zona fea y mal internet.

El hotel está a 4 cuadras del zócalo pero en una zona bastante fea. El hotel y el cuarto están limpios pero la cama está muy dura y se siente barata, el internet es muy malo y en lugares inexistente.
Mauricio J, 2-night trip

8/10 Very good

Buen hotel

Buen hotel, cercano al centro. El internet no funciona en las habitaciones por lo que tuve que trabajar desde el lobby. El estacionamiento se llena y cómo yo salí muy temprano, tuvieron que despertar a un huésped para mover su vehículo y yo tuve que mover otro porque la persona de la recepción no sabía manejar.
Jorge E, 1-night trip

10/10 Exceptional

Bonito

10/10 Exceptional

Excelente ubicación y limpieza.
Samuel, 3-night trip

10/10 Exceptional

Personal con gran calidad humana

muy buen servicio en general. el personal muy atento , un pequeño detalle con el ventilador del cuarto hace un poco de ruido. se recomienda tener maquinas de auto servicio.
Enrique, 3-night trip

8/10 Very good

Cerca del centro, pero en la noche calles oscuras, daba miedo caminar por esa zona. El estacionamiento es muy pequeño, apenas para unos 10 autos
Virgilio, 2-night trip

6/10 Good

hotel caro para el nivel del hotel

El Hotel es bueno a secas. Es caro para el nivel de servicio que da, por ese mismo precio me he quedado en mucho mejores hoteles. esta como 30% mas caro de lo que un hotel de su categoría debería cobrar.
Francisco, 1-night trip

10/10 Exceptional

Muy limpio y muy atentos y amables
Rocío, 3-night trip